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Business Profile

Utility Trailers

Silverline Trailers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Trailers.

Complaints

This profile includes complaints for Silverline Trailers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase- Saturday November 12th 2022
      It all started several days ago. Me and ******* texted back-and-forth on ******** about different trailers and he mentioned this 2022 trailer that was brand new and it was sitting in Dexter Missouri so i will have to pay $350 to have it delivered to the silverline in Hickory. So I sent the 350 by card to ******* and he got the trailer to delivered. So after work on Saturday I headed to Hickory to pick up the trailer. After signing all the paperwork it was just about dark and we headed outside and ******* handed me the clipboard and then ran back inside and told me to do the inspection myself. So with it being dark and not really no one had to inspect a trailer sound off and when I went on with my business. *******, is the salesman that sold me the junk and knew it was because when we went outside to inspect it, he handed me the clipboard and he ran back inside. It was a few minutes away from being dark outside. What was supposed to be a NEW 2022, turns out is a 2021 and almost certain its used. Very used. When the sun came up, thats when i really looked over the trailer and thats when it all unfolded. The underneath of the trailer is almost completely covered in rust. Would a new 2022 have this much rust? The scratches and dents are clearly from being used. Not to mention the plate on the bottom of the jack is missing.

      Business Response

      Date: 11/16/2022

      We have been working with Mr. **** on this issue. We offered to get him started with a warranty claim to which he refused. We are continuing to work with him to resolve this matter. 

      Customer Answer

      Date: 11/17/2022

      Complaint: ********



      I am rejecting this response because:



      The warranty clearly states cosmetic problems arent covered. It has nothing to do with the manufacturer. The dents and scratches were done by 1 of the 2 ways.

      1. Someone bought it, but returned it after a couple days. Before it was even considered a purchase

      2. Caused by your delivery driver when he brought it down to Kentucky.

      They are claiming it was discounted a big chunk to begin with, but how come nobody mentioned it to me that it was discounted? Probably because they know I would've backed out. 



      ***** ****

      Business Response

      Date: 11/17/2022

      We discount our inventory based on age dates. This is very standard practice for our industry. Or any industry that deals with selling inventory. This insures we move out anything that has been sitting for a while. We bought this trailer from the manufacturer, and i can assure you that it has never been sold as we would records as such. All of this has been explained to Mr. **** in the ongoing email chain that I have with him. Mr. **** was given time to look over the trailer before he decided to purchase. He also signed documents stating that the trailer had met his standards. We have all cooperated with Mr. **** and offered to assist him with a warranty claim even after he used foul language, and make negative posts about us on social media. He choose not to utilize our warranty specialist to assist in the claim. At this time we do not wish to help Mr. **** any further as there is nothing else that we can do for him. 

    Silverline Trailers is NOT a BBB Accredited Business.

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