Complaints

This profile includes complaints for John Casablancas Modeling & Career Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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John Casablancas Modeling & Career Center has 38 locations, listed below.

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• 

  John Casablancas Modeling & Career Center

  2 City Place Suite 200 Creve Coeur, MO 63141

• 

  John Casablancas Modeling & Career Center

  5425 Beaumont Center Blvd STE 918 Tampa, FL 33634-5214

• 

  John Casablanca's Modeling & Career Center

  1090 Lincoln Ave #1 San Jose, CA 95125

• 

  John Casablancas Modeling & Career Center

  1 Dunwoody Park STE 128 Atlanta, GA 30338-6723

• 

  John Casablancas Modeling & Career Center

  5660 Nolensville Road, Suite 5654 Nashville, TN 37211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business offered Modeling and acting classes. The recruitment person said they would be my agent and they completely disappeared after I signed the contract. Further more we were told to listen to our coaches (the most important detail) yet every class we had different coaches with different instructions That were contradictory to the previous classes. Not only did I invest ****** in makeup and products I also was double charged twice. I complained several times to the help desk and basically was told to pick and choose what advice I wanted to take. This is a class that made no sense to me so I cancelled back in early December. I took 7 classes and they said I took 8. They are telling me I owe the ****** now in late March and that they are turning me into collections. I am so furious I had planned to get all my money back but I was ok with bygones being bygones. But this is ridiculous I feel they broke the contract by lying in the first place. Saying I had an agent which was untrue and when I couldnt contact them days later I should have realized it was a scam and never start classes.

  Business Response

  Date: 08/28/2024

  We just recently received your correspondence and apologize for the delay.  After reviewing your concerns, and most importantly based on the amount of time that has passed, we will write off your balance and notify the collection agency that this debt is no longer due.  We are sorry things didn't work out as you had expected.  If you will review the paperwork you signed at enrollment I think you find it clearly outlines what you could expect from us and what we would expect from you.  

  We shall consider this matter closed unless we hear further from you.

  Customer Answer

  Date: 08/28/2024

  This matter was solved long ago. I accept the terms. There is more to this but I decline to continue any further discussions.

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter started J Casablancas on 03/24/2022. She attended a few classes, all remotely. We were told that there would be some in-person classes but we became aware that she was struggling with the online classes. My daughter received a neurobehavioural diagnosis and we were advised to immediately cut down her screen time and after-school activities. This also meant having to put in place a new learning support schedule during and after-school. This new schedule meant it left little time for much else. The 2 hour online classes proved to be too much for her to manage so we canceled our account. Since then we have been hounded first by The National Educational Acceptance, who I contacted numerous times. without joy. The phone number on the letter does not work, nor does the email address on their letter. I have now been contacted by The. United Credit Collections debt collector has informed me the fee has now increased to $832.49. This, along with the new diagnosis has all been extremely stressful. Bearing all this in mind I would please request that the total liabilities be waived/removed on medical and compassionate grounds and that this matter be closed.

  Customer Answer

  Date: 01/09/2023

  I have paid off the debt at a reduced fee. 

  This matter is now closed and I thank you very much for your support. 

  
  

  Kind regards,

  
  

  *******

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to cancel my contract with them and a refund for my money, I signed the contract and paid on November 13th which they took out $295 for the first payment and it is November 15th. It is within the 3 day period and I haven’t even started my first class, so they have plenty of time to refund my money. I texted ***** and emailed them asking them for a refund, but they gave me no information on how to go about canceling or how I would receive my refund.

  Business Response

  Date: 12/01/2022

  A refund for $295 was issued to Ms. ******** account on November 22, 2022.  Unless we hear further from you, we will consider this matter closed.

  Thank you.

  ***** ****

   

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract

  https://na3.docusign.net/Signing/?ti=a55f75bea36e472290af5db29e476af0

  Business Response

  Date: 10/03/2022

  To BBB

   

  From *********************

   

  10/1/22

   

   

  I received the attached complaint; however, it is not a complaint for my business.

   

  The customer has an issue with another company in *****.

   

  This is not our customer.

   

  I think they must be looking to contact a **** Casablancas office in ***** and I will happily forward this to that location.  Each ******************************* office is indecently owned and operated.

   

  Meantime, please remove this from my account as I cant help this person.

   

   

   

  Sincerely,

   

  *********************

  President, **** Casablancas of **.

  ************

  Customer Answer

  Date: 10/13/2022

  Please See Attached

  Customer Answer

  Date: 10/18/2022

  I joined **** Casablancas because Ive anted to pursue a career in modeling. When they asked for payment they said theyd only need a one time payment of 295$ for classes. I only attended one class yet my parents card was still being charged.Then weekly they asked for 71$,and then charges 71$ from my moms card without permission. I left the company after that,and now theyre saying I owe them 355$.

  Business Response

  Date: 10/20/2022

  We have reviewed our records and we can not find a customer by the name of ************************  If she could provide us with an account number or a copy of her contract we will be able to assist her.  

  Customer Answer

  Date: 10/21/2022

  I went under the name Aira Starlight. I only attended one of their classes yet you are trying to force me to pay a fine I cannot pay.

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative reached out to me and said they would mail my money back to me in the form of a check, waiting on it in the mail. 

  Business Response

  Date: 10/11/2022

  We have reviewed this complaint.  This is not from one of our offices.  We will forward it to the appropriate office.  

  Customer Answer

  Date: 10/13/2022

  I worked with a representative called ******************* she told me everything the agency had to offer and offered a contract in the contract it states if I canceled in terminated within 3 days of when the contract is made I can cancel and get any fees paid back she had me pay a $295 registration fee the same day I signed the contract I sent her a message saying I didn't think I could keep up the payments because since I had thought about it and I was going to cancel. A few days later she tells me that they don't give fees back I sent her screenshots of her own contract stating where it says if you canceled within 3 days you would get all fees paid back she started to ignore me I sent her another message a day later stating I would send a demand letter for the money back she still ignored me since they breached their own contract I had to dispute the transaction with my own bank. It seems like a lot of people have issues with this company not giving people their money back it seems like a big scam. They kept $295 of my money and I never even started with their agency.

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coerced into signing a contract to take acting classes against my will and better judgement by this establishment.

  Business Response

  Date: 10/20/2022

  We are at a loss as to how ************** was "coerced" into signing a contract.  ************** attended a seminar with our office via Zoom and was invited back the next day via Zoom to discuss her enrollment in our program.  ************** did not have to attend the original seminar or the one the next day.  ************** decided she wanted to enroll and the paperwork was sent to her via email.  Again, ************** did not have to sign it or give her credit card for payment if she felt uncomfortable in any way.  ************** went through this entire process online and could have simply not attended or logged off at any time.  We have no way to "coerce" someone to do anything they do not choose to do.  We also offer a three day cancelation which ************** took advantage of and will be receiving her refund. 

  Obviously, ************** changed her mind, which is fine, and she is getting her initial payment back.  We are proud of our programs and the many successful people involved with our company.  We wish ************** the best moving forward. 

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **** ****** have joined and hope to get a chance doing acting. My last class with this aganece the woman that did the class said there is more con than pro. She also said that sometime the money not worth it and she turn jobs down. I received a letter them threaten add it to my credit report. I am looking for a refund from them.

  Business Response

  Date: 10/11/2022

  Thank you for bringing these concerns to our attention.  We are in the process of reviewing the class and will get back to you as soon as we have reviewed the class and exactly what was said.

  Business Response

  Date: 10/13/2022

  We are at a loss as how to move forward.  We are looking in to this to find out exactly what was said.  The fact that Mr. Daviau "rejects" our response that we are reviewing the class to confirm what he has said doesn't make a lot of sense.  It is our desire that if something was wrong, we want to correct it.  Simply making a statement and demanding his money back without allowing us to investigate it is not in the spirit of the BBB and how we understand it operates.  

  If *** ****** wants us to discontinue our investigation we will and consider this matter closed.  

  We await his response. 

  Customer Answer

  Date: 10/13/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You can listen to the last class I did with the lady. She said more. Cons than pros. She said she rejected a lot of offer because the money wasn't worth it
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified about my Granddaughter for this Modeling agency. We were told no up front fee would be needed. On my call back interview first thing they start talking about in needing training which required money. Rude sales person discount me when I called them out. This is a scam don’t be fooled. I wish they would close them down! On these zoom calls you don’t know where they are calling you from!

  Business Response

  Date: 09/22/2022

  We have received the statement submitted by *** ****** regarding her granddaughter.  It appears there may have been a misunderstanding regarding *** ****** experience with our employee.  We apologize if *** ****** feels she was misguided or misunderstood in the process.  *** ****** is not in our program and no agreement or money exchanged hands between *** ****** and our company.  We wish her and her granddaughter the best and hope she finds what she is looking for. 

  Thank you for the opportunity to respond to her concerns.  

   

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the worst customer service. They are very unprofessional and the biggest scam to low income families with hopes for their children to have a successful future. They lure you in and plant seeds of hope that child will have a promising acting/modeling career. Then charge you $75 weekly for poor service and at inconvenient times. I tried to keep this up and communicate that my family was experiencing hard times. In return they slapped almost $400 bill to credit report. I owed then nothing. I was paying them for me spend money on gas driving 25 minutes away to spend time here away from work for my child to not be attended to. There was no proper training or a personalized experience while attending. I've asked to please not charge me this. My family has suffered enough. Hoe can I be charged this and I already can't and couldn't afford to pay you weekly for something I later found out wasn't going to happen anyway

  Business Response

  Date: 08/23/2022

  The account is over 5 years old and numerous attempts were made in 2017 to assist them with their enrollment.  All communication was ignored and until this notification from the BBB, we have never heard from or had a response from ******** *******.  This account was turned over to a collection agency in 2018. 

  Our years of service would greatly discredit everything stated in this correspondence from ******** *******.  At this time, we suggest ******** ******* contact the collection agency that has had the account since 2018.

  We shall consider this matter closed unless we hear from your office.