Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 letters from DNI Properties on Dec. 28 and the letters were saying that I need to take off a sensor light on the side of my home and remove a NO TRESPASSING sign. This was called in to be removed by ***** and ************************* at *****************. They called DNI Properties because he trespassed and harassed my family. I contacted ********************* and ******* from DNI Properties and asked why did I need to take these things down. ****** began to yell at me and she stated that if I don&#**;t take the sign down and the sensor light she will start penalizing my husband and I. I said where is it written in the bylaws that I have to do this? I told her I called her several times and sent videos of ******#**;s dog coming on my property and leaving p*** in my yard. I told her if you fine me, I will have to file a suit against them and ********************* up on me. I called the office and no one responded to me. No one at DNI Properties wanted to give me the bylaws and no one is cooperating from DNI Properties. No one is coming out to see how my sensor light is not bright but only when someone passes by my home. The No Trespassing sign keeps these people from coming on my property.I would like to hear from the head of DNI Properties and to resolve my concerns.

  Customer Answer

  Date: 01/02/2024

  Please disregard my complaint against Dni property.  Was able to speak with someone and have my concerns addressed.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter on 9/16/2023 dated 9/13/2023 that we were in default of our bylaws but in reading the letter we were in fact not. When we brought this to their attention and asked for the proper documentation communication ceased. We then received a letter on 11/13/2023 dated 11/6/2023 that we had until 11/9/2023 to fix the issue that was noted on 9/14/2023 (wrong date) and if not we would be fined $50. We received the letter after the date allotted to fix the situation giving us no time to not have to pay the fine. Also, we were not under the impression we had an issue since communication stopped we felt the issue had been dropped as they could not find the proper documentation.

  Business Response

  Date: 01/10/2024

  The Homeowner is not responsible for the fines the fines have been reversed by DNI.  The board of directors (HOA) did not authorize the fines. 

  Customer Answer

  Date: 01/10/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The problem is not the fine it was the communication or lack there of by the HOA. I clearly stated in my complaint that the letter did not state that we were at fault and asked for more information and communication stopped.  I then received a letter from the HOA (not the board) that was telling me that I had to rectify the problem by a date that was after receiving the letter therefore giving me no opportunity to make it right and just charging me.  We tried reaching out to them as well as the board members several times but they went MIA.  Just a few weeks ago we gained access to their portal to find out we received another fine without even being notified.  We also found letters on there that were never sent to us.  Our board members have been in CONSTANT communication with us it is NOT the BOARD MEMBERS we have the issue with nor the fine had we had the right communication and opportunity but as the attachments show that was not possible.  It is the HOA that is not communicating correctly and doing their job.  I am not the only one to feel this way and will express now to the others that I have been speaking to that this is the route that they must also go since DNI will not take ownership of their mistake that is clearly shown in my complaint and in the letters attached but instead wants to pass it off onto the board members which had nothing to do with the communication that was sent out by DNI which is attached in this complaint.  It also is reflecting in how long it took to even respond to this complaint.  To be professional you must act as an adult and take accountability. We have we have moved our "commercial vehicle" out of our driveway after receiving the letter we did it that day.  It was that simple. Another person in the subdivision was receiving $25 fines without any notice ... again no communication from DNI. The theme and the complaint is the communication from DNI, if you are going to charge someone you need to give them the opportunity to correct the situation and you need to make them aware.  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 01/10/2024

  I need to clarify my response ... when I stated we tried to reach out to them as well as the board members I meant that both the board members and us had tried to reach out to the DNI, NOT that we reached out to the Board members did not respond.   The Board members are the only ones that have been responsive and helpful.   Also we had to reach out to accounting when we received our annual HOA bill to get the $50 charge reversed this was not done by DNI on their own accord.  I am rejecting this because I want to make sure DNI recognizes their communication needs to be better and ran like a business to avoid mistakes like this in the future as I speak to neighbors this still seems to be an ongoing issue.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DNI Management/***** **** rep took monies from my HOA account that were for monthly HOA fees for legal services that were not to be assessed. Furthermore, the letter I received was inaccurate. The HOA never provided legal standing, there was no letter from ******* ********* and I was told by my attorney that there would be no assessments as the board did not follow protocol. This is theft, it started without my knowledge, and I was just informed by mail yesterday and the inaccurate letter stated the matter was closed. I have the supporting documents but the files are larger than the allowed ***

  Business Response

  Date: 11/03/2023

  We received a complaint against DNI Properties, Inc. that should be removed and re-filed against the homeowner’s association (****** ** ********* ******) instead of the managing agent (DNI). Note that this email is not intended to be an official response and should not be posted on the BBB website.

  The issues in the complaint ID #******** originate from a disgruntled Owner, ***** ******, who received legal charges on her account.  This charge was approved by the association’s attorney and DNI Properties was directed by the Board of Directors for *** ****** ** ********* *********** *********** to place these legal charges on *** ****** account. DNI does not have the authority to refuse or deny this request from our client.

  Additional details are provided on the attached response to the complaint.  DNI Properties is requesting this complaint be removed from our record and/or re-filed against the Association, ****** ** ********* ******.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a property in a neighborhood managed by DNI. Our lot was priced at a premium due to it backing to a pond. We were advertised that the pond would be well maintained and have a working fountain. The pond is overgrown with moss and algae and the fountain has not worked at all this year. I have reached out to DNI on multiple occasions about this issue and they report they are sending contractors out to resolve the issue but it has not yet been resolved. We have noticed an increase in mosquitos and a stagnant smell at the height of the summer when the fountain was not working. The fountain is now non operational and overgrown with weeds and algae. We are paying DNI through our subdivision fees yet they are doing nothing to manage the property and now it’s becoming not only an eye sore but a health concern.

  Business Response

  Date: 02/10/2023

  The pond in reference was designed by the developer of the community to be filled naturally through rainwater and runoff.  Due to this design, the association which now maintains the pond, has limitations to what can be done to prevent certain conditions from occurring. In this specific instance, there was little rainfall throughout the summer of 2022, which resulted in low water levels in the pond.  The reduced levels caused issues with the fountain and it had to be pulled from the pond for service the first week of September. The fountain was repaired and operational thereafter.  Furthermore, the reduced water levels contributed to an algae bloom, which is typical in shallow waters with high temperatures (as we typically experience in Missouri throughout the summer months).  That said, the pond is on maintenance schedule with a 3^rd party service provider, and they routinely treat for algae as necessary.  The pond was treated, and the algae bloom reduced significantly over the course of the following weeks as the treatment took effect.