Reviews

Review Details

• Review fromJason C

  Date: 07/26/2025

  1 star
  Honestly, being able to give ZERO STARS is necessary. This company and how they treat and handle their residents, especially at *********** in ******** should be criminal. The property manager does not respond to queries. They do not resolve issues that more than half the community has requested. We pay a monthly Amenity Fee for work and services that are never done. We have lived here for five months and I have sent over 55 emails and NONE OF THEM have been responded to. The community gate closes at 7pm and the codes to access, never work. They know this and they don't fix the issue. Residents are actually driving over the sidewalk to get into the community. The charge duplicate overlapping fees every single month and when asked about this, they simply don't respond. I have sent certified letters to Cushman & Wakefield with ZERO RESPONSE. They now use an Ai bot to respond to emails. The property manager refuses to solve any issues and noise complaints. We are forced to pay over $200 more a month, over our rent because of fees and duplicate charges and their website is built so that you have to pay the full amount. Yet, when we reach out about these issues...NOTHING. Cushman & Wakefield is illegally charging residents and they are knowingly stealing money from residents and they know that nobody has the means to sue them.

  Cushman & Wakefield

  Date: 08/05/2025

  *****,Were sorry to hear about your experience and appreciate you taking the time to share your concerns. We take all feedback seriously and have reviewed the issues you ********* this time:There have been no duplicate charges identified on your account, and we have reviewed your ledger with you.The community gate is functioning, and no ongoing access issues have been reported.There are no outstanding service requests associated with your home.Our team is committed to providing clear communication and timely service to all residents. If you have any additional concerns or documentation you would like us to review, please contact our team directly so we can continue working toward a resolution.

• Review fromAlexander B

  Date: 07/24/2025

  1 star
  Cushman & Wakefield needs to be investigated for abusing fake reviews. Its a very deceptive practice. I recently moved into one of their properties The Lofts at 7100 in *********, and Ive had none stop issues with them overcharging me, maintenance request, and overall poor quality of the property. Since moving here Ive noticed a large amount of fake reviews on ****** and Yelp. Every negative review including my own has been followed up by a fake 5 star review thats either generic or says the complete opposite of their most recent negative review. I even recall them asking me to leave a 5 star review before moving into my unit. They also spam your email after submitting a maintenance request asking for your opinion but I found out they use that to post fake positive reviews on ******. Everything they do is deceptive. From the fake reviews to the hidden fees. Cushman & Wakefield seems to be more concerned with manipulating new tenants into signing leases than actually managing the property. My apartment has had none stop issues since the day I moved in until today, and I havent had a chance to actually enjoy living here. I tried my best to make a good decision on choosing a property but their abuse of fake reviews makes it very hard for people to make an informed decision. The real HOUSING CRISIS in ******* is corporations like this get away with dishonest and deceptive practices. Draining the life out of hard working citizens.

  Cushman & Wakefield

  Date: 08/04/2025

  Good Afternoon *********, Thank you for taking the time to share your experience. We take allegations of deceptive practices and fraudulent reviews very seriously. We are truly sorry to hear about your ongoing concerns regarding overcharges, maintenance delays, and overall dissatisfaction with your unit at The Lofts at 7100.Your comments regarding the posting of reviews are deeply concerning. Please know that it is our policy that all reviews must be authentic and voluntarily submitted, and we will be escalating your concerns internally for immediate review. We also encourage you to document any instances where you believe fake reviews have been posted or where you felt pressured to provide a positive review, as this information will assist us in our investigation. Please note, while we do actively request feedback, we strive for excellence and welcome reviews from all individuals who engage with our communityincluding current residents, prospective residents, past residents, and applicants.We would appreciate the opportunity to address the issues with your apartment directly and ensure that any unresolved maintenance or billing matters are promptly corrected. Please contact our assistant manager or me so we can review your account and outline the next ******** you know, I previously met with you to resolve the electric charges and personally removed those from your account. Any additional concerns have not been brought to my attention.All work orders have been completed in accordance with your lease. If anything remains outstanding or has not been completed to your satisfaction, please notify us immediately so we can address it promptly. Your feedback is invaluable, and we appreciate you bringing these matters to our attention.

• Review fromShamia M

  Date: 06/02/2025

  1 star
  Ive lived in ********** for over 23 years since my oldest daughter, now a college graduate, was in 2nd grade. I moved into The Ascent at ******** on December 15, 2024, expecting safe, functional housing. What I got was mold, leaks, broken appliances, and no accountability.Within one week, I experienced severe asthma symptoms triggered by black mold. Ive had asthma all my life, and mold, dust, and pollen are known triggers. I submitted medical documentation, photos, and emails. It took weeks of follow-up and consultation with my family attorney just to be moved to another unit. I was not reimbursed for moving expenses or lease disruption.But the new unit has its own issues: 12+ days without a working stove no updates, no repair. **** vents clogged with years of debris no airflow in key rooms. Utility closet hazards rusted pipes, leaking water, disconnected dryer vent full of lint, bowed filters coated in dust. Two active water leaks in May alone from the **** unit and water heater. From December to March, I reported dust and lint blowing into the unit. Management sent an unqualified grounds crew instead of licensed **** techs.The March preventative inspection missed major issues: ************************************************************************************************************************************************************************************ my bedroom and bathroom nothings changed.Lint and dust still blow into the unit. No licensed **** tech has inspected anything only unqualified grounds crew closing tickets without resolving root problems.Management ******** ******* ******, ****) and regional staff (****, ******) havent responded to my May 22 emergency maintenance request as of June 2, Ive gone 12+ days with no stove, no update, no solution.This is not luxury living. Its neglect with a glossy marketing pitch.

  Cushman & Wakefield

  Date: 06/13/2025

  "Dear ****** *****, We regret to hear about the recent issues you've faced at Accent at Windward Apartments. It is our goal to provide our residents with the best experience possible and appreciate the opportunity to address your claim. Per our discussion on June 6, 2025, the following action plan has been identified: Stove Replaced on 06/04/2025 Air Vent Airducts were inspected by outside vendor as well as cleaned on Thursday 06/12/2025 Filter We will replace filter on Wednesday 06/11/2025 Dryer Vent - Dryer Vent was inspected by outside vendor as well as cleaned on Thursday 06/12/2025 Condensation Line Plumber inspected to ensure pipe is in good and working condition on Monday 06/09/2025 Neighbor Valet Trash Confirmed resident has a valet bin and we will continue to enforce the trash policy ************************** scheduled maintenance on 06/19/2025 or 06/20/2025. Thank you again for your residency at ****** at ******** Apartments. Please reach out to ****************************** if you have any additional needs."