Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DONT USE THIS COMPANY! Rates creep up with no warnings. I started paying ***** a month, and it slowly creeped up to $149 a month in small increments. As soon as I cancel my account, they slap a $395 fee as a parting gift. There are so many better options out there. Dont waste your time with these scam artists

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using clearent for credit card transaction fees and after sending my bank statement to other companies and having my bank look at the charges, they came to the conclusion that I was getting massively overcharged. My charges started at around $70 a month, now we are getting charged $165 a month with hidden fees tacked on. Feels like I've been robbed of hundreds of dollars if not thousands. No easy way to contact this company, just an absolute joke, and I wouldn't recommend them to anyone, as well as if a class action lawsuit is filed we WILL be joining in. Terrible company top to bottom with horrible service and absurd fees that feel criminal.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearent LLC took money they are not entitled to. Clearent made the untrue statement that a third party took and is holding the funds, but further investigation revealed that Clearent llc does in fact have the funds that they have no claim to. Clearent has been very difficult to communicate with. I have a single phone number for them and they have not answered or returned a phone call. Communication through a third party has been extremely limited and has stalled. Clearent claims they took the money, at the direction of a third party, to the best of my knowledge this is untrue. Clearent needs to hand over my funds. This company removed funds from a client without any communication or notice, then lied, claiming a third party took the funds, funds that Clearent themselves has. Clearent followed up the false claim by virtually cutting communications. This company has my funds, they are hiding and the whole situation seems wrong.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed up with ****************, we were told that all the fees would be paid by the customers. Starting in January 2025, our deposits every night were anywhere from $2.00 to $5.00 short. I have tried to fix the issue by calling the salesman, the card processor, and even our personal bank. I started this process in February when I realized it was a continous problem and I was told by several people it would get fixed and nothing changed. Then it progressed to no one would return my phone calls, text messages, or emails. I then changed companies and asked for the refund of $196.19. I tried for over a month to get the money that we were shorted. I still could not get a response even though I talked to a supervisor and they said the would find out what was going on. Next thing I knew I had an early cancellation fee of $395.00. I was never told that they would charge me and I don't know how they can since I signed up with them in 2002 or 2003. I have never had to sign anything else and I believed it was a month to month contract.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently charged $1000 because a supposed secret shopper found non-compliance. We were set up by this companies ***resentative who is actually a regional supervisor over multiple states. We did as instructed to the letter and it took months to get an answer from anyone and now no response even though the *** says we did as instructed.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We previously used Clearent's services in 2023; however, we noticed that charges continued from December 2023 through September 2024, despite our account no longer being active. Upon contacting Clearent, we were informed that a refund of $329.45 was issued in November 2024. Unfortunately, we have not received this amount. The statement that confirms the transaction has another practice name (attached). We kindly request that the refund be deposited into our account, as confirmed by your records.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a ***utable company. We cancelled our account back in August 2022 and found out we have unknowingly been charged a monthly fee for over 2 years without even using their services. Our **** who is no longer with the company, said he remembered us cancelled in 2022 and he said that should have closed both of our merchant accounts. Apparently, it only closed one of them. My 3 calls to Clearent support have been useless and odd. The ***s **** spoken to tell me that our old sales *** is getting residuals and I need to call him even though he doesn't work there anymore. He moved on to a better company and said this is common practice for Clearent. I have tried at least 6 times to cancel. I sent the *** form they request, they say they don't receive it. They ask me to send again, and this goes on an on. I have sent them a final request for cancelation today and a credit request for the nearly $3K dollars we have unnecessarily spent. I see from the other BBB reviews, this is a common practice of theirs. Please, if you are considering Clearent, find another company like ********** to assist you. They are excellent. Clearent is terrible.

  Business Response

  Date: 04/16/2025

  Our customer support team has spoken with ****** and we are working with her on a refund.  She was understanding, and she is contacting the customer support team with more info when she gets home. This should be resolved by the end of the week.  Please advice if we need to provide any additional information

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to use a Clearent terminal but the terminal, after numerous attempts, would not work correctly. We contacted support and our *** numerous times. We tried to integrate the terminal into our business but we kept getting defective terminals. We ended up having to return all the defective terminals and filled out the closure form. However, we were charged over $1,000 for services never rendered.

  Business Response

  Date: 03/20/2025

  Thank you for reaching out. We apologize for the inconvenience caused by the issues you experienced with the Clearent terminal. After reviewing the situation, we can confirm that the account has now been closed, and we have submitted a refund for the cost of the returned equipment and should reflect in the account on file in 7-10 business days.
  
  We understand the frustration caused by the defective terminals and the difficulty you encountered during the integration process. Please know that we take such matters seriously, and weve taken the necessary steps to resolve this.

  If you have additional questions and/or concerns, please reach out to our Customer Support team at ********************************************************************.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an early termination fee while still charging me a monthly fee. I am still waiting on monthly invioces.

  Business Response

  Date: 02/14/2025

  Hello, please be advised that the terms and conditions as well as the closure form submitted on 1/13/2025 indicate your account "may be subject to an Early Termination Fee". Your merchant statements through Jan 2025 are available in Merchant Portal (*****************************). Please contact Customer Support to request any applicable refunds. We apologize for any confusion.

  Customer Answer

  Date: 02/16/2025

  Complaint: 22937887
  
  I have reviewed the business' response and am rejecting it because:
  
  The company I sign up with is no longer in business. I didn't sign up throw clearent and have no sign contract with them. 
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 02/19/2025

  The *** that signed your merchant account was an employee of Clearent so your merchant contract was signed with Clearent. If you have additional questions, please contact Customer Support at *******************************************

  Customer Answer

  Date: 02/20/2025

  Complaint: 22937887
  
  I have reviewed the business' response and am rejecting it because:
  
  Clearent has not provided a signed copy of the contract. With my signature 
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i signedup for the services they failed to disclosed exbuerant fees. First they charged me $78.18 on Jan, 8, 2025. I called Customer Support to complaint and i was sent a form to cancel and was assured once i filled it out and sent it back i will get my refund. I filled it out and emailed and on Jan 16, 2025 and got an email confirmation account was closed. Today I saw another charge from them in the amount of $111.35. ******************. Will never recommend or do biz with them. They are crooks.

  Business Response

  Date: 02/11/2025

  Thank you for reaching out. I understand your concern regarding the fees on your account. Please be assured that the fees incurred are in full agreement with the terms outlined in the merchant application you signed at the time of registration.

  We apologize for any confusion regarding the charges and assure you that our intent is always to provide clear and transparent information about our services. As you mentioned, you filled out the cancellation form and we confirmed the closure of your account on January 16, 2025.

  In regards to the recent charge, we encourage you to contact your assigned representative, ***** ***** *********************************** or our **************** team directly at ****************************************** to request a review and potentially issue a refund.

  We appreciate your feedback and remain committed to resolving this matter promptly.

  Customer Answer

  Date: 02/12/2025

  Complaint: 22911310
  
  I have reviewed the business' response and am rejecting it because:

  I had asked them to close the account on Jan 8. It is not my fault if they dont check their correspondence in timely fashion. 
  
  
  
  Sincerely,
  
  ****** Rajmalani

  Business Response

  Date: 02/19/2025

  Hello again, Closure was requested on 1/8, the form for a formal closure was not received until 1/14. Account was closed on 1/16. Again, we apologize that you are unhappy and urge you to escalate any refund requests with our Customer Support team at ********************************************************************.