Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to terminate my lease asked me to pay in full. I told them i can't but i can make monthly payment. They refused to list the unit for rent and on top of that they told prospective future tenants that the unit is not available. When i asked them to fix that on their website they told me they dont have to do it. Theyre doing me a favor by even listing it on there after my lease is over. I told them i will not pay until you guys properly list it. Instead of moving thr date to feb 2023 they moved it up to aug 2023. This is unreasonable burden on renters this company has done nothing but screwed with people.

  

  Business Response

  Date: 01/10/2023

  The subject tenant indicated that he wanted to end his lease early, or sublease his unit. We told him that he was welcome to find another prospective tenant and as long as they're qualified through our application process, we would be more than happy to let another tenant take over the lease. Or if we were to find a prospective tenant that would relieve his obligations, we would make that happen. Yes, we did tell him that it was not our responsibility, to help him fulfill his legally binding contract, and that it's his responsibility to fulfill said contract, until something else transpires. As BBB knows, we don't scam people out of money, but we do however, fulfill our fiduciary duties to the owners that we represent in which a tenant signed a legally binding contract on an asset that we manage, it's that simple. Luckily, our team has a list of prospective tenants for that specific property, so we will most likely be able to lease the property and let him out of the obligations that they signed up for. If we're able to find a tenant that will help, we will, but to be honest, I'm not real inclined to do so after they have been submitting poor reviews about us all over the internet. Typically, when you want help from someone, it's not a good idea to make it more difficult for them to help you. At any rate, we DO have a financial obligation to the owner of the property. If you'd like to have an adult conversation about the situation AGAIN, please let us know. Otherwise, we would suggest you let us do our job and try and help you the best we can. 

  Customer Answer

  Date: 01/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  

  1. I have found several prospective tenants, but they're told it's unavailable for rent. As I type this response, I have another potential tenant asking me if there's a way i could expedite his application. 
  2. You still have the property listed as available in August 2023. And telling people, it is not available is not helping your case.
  3. As BBB should know, these people might not scam people out of their money, but they're sure to finesse themselves into unethical practices, as mentioned above. 
  4. Bigger question is if BBB is aware of these unethical practices, where they want to pretend they're helping someone. Is BBB aware of such practices and not condone them?
  5. I have asked them several times to change the date on their website to February and they continue to ignore me. Also, telling people, it is not available is atrocious.
  6. Threats, threats and more threats this is all they been doing. Let us do our job, or it won't be good for you, talking to anyone about this won't help your case etc. Their goal is to make me pay and not have to do their job. How do these people sleep at night?
  7. I haven't posted reviews yet, but trust me, when i do post one (or several) it will be not good for business. if you don't get your act together ie. offer the unit, change the date and stop turning people down by telling them its not available. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 01/16/2023

  I'm still not sure how you'd like us to respond. There is nothing unethical happening here. We are under NO obligation to advertise the unit for rent, when you have a current lease on it. As we told you, we would help you, but again, we under NO obligation to do so legally, so I'm not sure why you think what we're doing is unethical. If you have prospective tenants who want to sub lease, or re-lease, send them over. We just ran an application on someone we had interested, but they're credit wasn't favorable. If someone was told that the unit isn't available, then it was by mistake, by the front desk, who wasn't aware of the situation.  

  No one is threatening you. Again, this is a simple legally binding contract. You want out of it, which is fine, but sometimes that takes some time to secure a new tenant, even though we are under no obligation to do so. If I were you, I would start advertising the unit trying to secure someone for us to qualify. It's as simple as that. 

  We did have some more applications come in for ***** ****** this weekend so we will check those out and see what's what. 

   

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  unethical is telling people its not available and not changing date on your website. This shouldn't have escalated to legal issue or involve BBB, but due to poor customer service it has been an issue. As the liason between the owners and tenants you should have excellent customer service skills, instead what i got was "no we won't help you nor will we change the date".
  
  The statement "no obligation to find another tenant" Please say that to your owners see if they feel confident enough to let *** manage their properties.
  It is no obligation, but it is part of your job to facilitate the unit for rent; not make excuses.
  
  Once again, all this could have been avoided if you had better skills in handling customers. I have lived around the world as a military member and never had this issue. It is shame that it took BBB complaint to get to do your job.
  
  
  
  Sincerely,
  
  
  
  ***** ********