Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was dropped off on May 1st at Kia of Columbia, and was picked up on May 7th. They ended up replacing my alternator, front sway bars, and did a transmission flush. Upon picking car up, the radio head unit and temperature dial on driver side were not working properly. The head unit wasn't working at all, and the dial was controlling more than just the temperature which it is not supposed to. Called multiple times until finally getting a technician to call me back on Friday. (Second ****** I talked to on Wednesday told me there was no proof that my head unit was working when dropped off so they couldn't do anything) Finally got the technician to agree for me to bring my car so they could check over the fuses, after repeatedly being told that it couldn't have been their work and it must just be "bad timing". They looked over my fuses and of course didn't find anything so I was told my head unit is bad and the other issue just couldn't have been them. We went back and forth but I realized it was not something they were even going to acknowledge. I left and on Saturday morning I took my car to my usual place, ******. I explained what happened and had them check all the fuses, modules, and anything else they need to see if they could figure it out. They did. After thoroughly going through my fuses and stuff, they eventually got it working without even replacing anything. The temperature dial is still not working correctly but my head unit is working perfectly fine as it did before, so obviously it wasn't broke. All I would like is to be reimbursed the ****** that I paid at ****** for them to look at my car. Even if I can't get reimbursed I would at least like someone to look in to Kia of Columbia and any other complaints, because if this was done to me then I'm sure it has happened to someone else. I would also like to throw in that I talked to multiple other technicians who have each said it could have been their work because it was technically electrical.

  Business Response

  Date: 05/23/2025

  Please be advised that the dealership did perform work on a new alternator and replaced it.  The customer then complained that the radio would not turn on.  He was having an issue with the **** control unit.  All of the fuss were good.  None of the service performed related to the alternator could impact either of the radio control or the **** control.  The dealership is willing to work with the customer to find out what the issue is.  The issue was not caused by the dealership's repair.

  Customer Answer

  Date: 05/26/2025

  Complaint: 23318056
  
  I have reviewed the business' response and am rejecting it because: The inability to acknowledge that this issue could have arose from their work, even though i have spoken with other mechanics who have said it could, is my issue at this point. To have my vehicle back and "checked" by them just to not be thorough enough to fix it when the mechanics at ***** did. My furtherment of this isn't for the reimbursement anymore but just for the sole purpose of the fact that this could happen to someone else and they not know it, and needlessly spend more money. The issue wasnt there before, it was when it was picked up. That means that SOMETHING had to have happened while in their possession. Whether a simple accident or misinstall or whatever. I just atleast want the company to acknowledge that they need to be better/more thorough. To be very dead set on the fact it couldnt have happened there but be more than willing to order me a new one when it wasn't needed is ridiculous. I appreciate the response from the company as just taking the time to read my complaint is important. I am not rejecting this response to continue for the reimbursement but for the sole purpose that hopefully they realize that something happened in their shop that someone obviously is either not being honest about or wasn't thorough enough to notice, so please atleast check over your mechanics work so this does not happen to someone else. Thank you for your time.
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/02/2025

  Please be advised that this customer came in stating that he was hearing a noise underneath the hood of his vehicle.  After diagnosis of his vehicle, it was found that the alternator over running clutch had failed.  The customer claims that the dealership damaged the radio.  The dealership had not damaged the radio.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  I have spent more time on this than I ever would have liked and it is obvious that they do not care about it, or the fact that they damaged a customers car. I have done as much as I care to do in bringing attention to it. Thank you for helping me with the complaints and the process.
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed paperwork and paid $500 to secure a specific vehicle from *** ****** *** in ************, **. They kept delaying and giving excuses and didn't secure the vehicle. Then they said they found another vehicle that was exactly the same. It is not the same. The 2nd car doesn't have the options the 1st one has. I told them the deal was off since they didn't secure the 1st vehicle. I asked them to refund the $500 deposit and they are not doing it. Since the paperwork was for a specific vehicle, I'm not obligated to take the 2nd vehicle. I need help getting the down payment refunded.

  Customer Answer

  Date: 05/08/2025

  The dealership secured a different vehicle and they are adding the accessories to match the first vehicle at no additional cost. I don't want to do business with them because of the way they have handled things but because of the scarcity of this color in this trim level I have decided to take the vehicle.  I will be picking it up on 4-8-25.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint against Kia of Columbia, MO regarding the handling of a recall on our vehicle. We first brought the car in on April 2, 2025, for a recall inspection and were told the issue appeared to fall under the recall, but no remedy was available yet. A few days later, we received an official recall letter stating the remedy was now available, so we returned to the dealership about a week later. At that time, we were told the issue was not related to the recall after all, but instead was something entirely different information we were not given at the first visit.Additionally, we were quoted two different prices for a brake repair. Whats more concerning is that Kia ******** **** has now been informed by the dealership that the recall work was completed, which is untrue no recall repair has been done.We are frustrated by the inconsistent communication, shifting explanations, and inaccurate reporting to Kia ******** ****. We are requesting that ******************** provide a clear explanation of the inspection findings, clarify the status of the recall on our vehicle, and correct any inaccurate reports to Kia ******** **** and fix the recall issued for our vehicle under SC3336 as we are having the issues underlined in the recall.They are stating it is a $3,000 repair for the camshaft actuator which we were not informed of on the first visit. We are not going to pay the $3,000 for the repair when it should be replaced under the recall at no charge. We would also like a refund for our towing expenses after the dealership stated our car was safe to drive but clearly is not. $168 one way from **************, **.

  Business Response

  Date: 05/22/2025

  *** had a pending recall on the piston ring noise.  On the first repair order, the SC336 recall was pending.  *** had not released the recall yet.  On April 15, 2025, the car was brought to the dealership and the dealership completed the SC336 for piston ring noise.  That work was completed on April 30, 2025.

  The dealership also found a camshaft actuator that had failed.  That is the issue with the car currently.  The car is not being serviced for the piston ring noise.  That has already been resolved.  *** has since put a hold on the SC336 recall.  However, the customer's car has already passed testing for piston ring noise.  The repair the customer currently needs is not related to the piston ring noise recall. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary We leased a *** EV9 from KIA of Columbia on the understanding that the lease included both a charging adapter for a Tesla home charger and the cost of a home charger rolled into the agreement. The dealership explicitly stated that these were included, which was a deciding factor in our decision to proceed with the lease.Details of the Complaint 1.The vehicle did not include the Tesla home charger adapter as promised.2.Despite repeated follow-ups, the dealership has not provided the home charger included in the lease agreement.3.Our numerous attempts to obtain a clear confirmation or delivery date from the dealership have been met with vague responses and no *************** a result, we have incurred additional out-of-pocket expenses for public charging stations, which could have been avoided if the dealership had honored the agreement.This situation is extremely frustrating. We feel misled by the dealership, as their assurances about the adapter and home charger were a key part of our leasing decision. Their lack of follow-through does not reflect ethical business practices, and we are left unable to charge the vehicle at home as intended.Requested Resolution We request that the dealership:1.Promptly provide the Tesla home charger adapter and the home charger as promised in the lease agreement.2.Reimburse us for the costs incurred from using public charging stations due to their failure to provide the necessary equipment.3.Provide an explanation and assurance of improved practices to prevent this from happening to other customers.Alternatively, if the dealership cannot fulfill their commitments, we expect a refund of the cost of the home charger and fair compensation for the inconvenience and financial burden caused.

  Business Response

  Date: 01/02/2025

  Unfortunately, the dealership was at the mercy of the manufacturer with respect to home charger charging adapter.  The dealership did receive it and provided it to the customer on December 12, 2024.  We consider this matter resolved.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new *** on August 31st. On September 3rd I contacted *** to cancel a maintenance contract, which they confirmed they did. A few weeks later I received a letter from the 3rd party maintenance company that they had indeed cancelled this. Since this time, the amount has yet to be refunded to my loan, which is thru *** ********** I've contacted them numerous times, and they have never followed up with what they state they will. It's been two months now, and I just want my refund to be processed in a timely manner. The refund is around $1,600.

  Customer Answer

  Date: 11/19/2024

  Still not resolved at this time. 

  Business Response

  Date: 11/25/2024

  According to the dealership records, the funds have been refunded.  A copy of the check is attached.

  Customer Answer

  Date: 11/25/2024

  Complaint: 22493936
  
  I have reviewed the business' response and am rejecting it because:
  The check was cancelled. It was initially deposited but then returned. I am still waiting for the second check to post. It's been nearly 3 months since cancellation. 
  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/02/2025

  The customer has received the check for the refunded amounts and cashed that check. 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving on the highway when my engine failed on my *** ******** I immediately booked a tow through insurance to get it and tow it to KIA of Columbia. When I call there 10/1*/*0*4, I explain what has happened and when they can get me in. They tell me the soonest they can get me in for diagnostic is 11/19. I look for the nearest business with the best reviews that can help sooner and have my tow taken there as they can diagnose it in a few days. I paid for a ******* warranty through KIA of Columbia for my car. I contact them for the warranty information and they provide it. Thats the last time anyone was helpful. I call my warranty company and they cover engines, however when the report comes back Wednesday, they wont do it since theres a class action lawsuit against *** engines for the specific code so Im forced to send it to the manufacturer. At this point Ive got a rental for *****/day. I call them to see if they will get me in any sooner, they said maybe 3 weeks. I asked if they have loaners they said they dont provide loaners at all. A *** engine failure from a class action lawsuit, 3 weeks minimum to diagnose and NOT service, and no loaners. I contact the nearest *** * hours away who will diagnose it in * days and provide a loaner. The entire week Im trying to contact *** for help since its their faulty car and Im being forced to use *** when I have a warranty and they keep transferring me or sending me to voicemail. After booking with *** ************* I have to pay ****** for a tow OR pay ******* minimum to supply a rental due to *** H39353*3*3635303834Hs failure to provide assistance. Then they dont provide me the service history so I have to go in, at which point Im told they DO have loaners and its for engine failures! Any contact with them moving forward is them saying the people Ive spoken to wouldnt have any knowledge on the matter and wont compensate me for my tow which was a direct result of the information provided. Worst service and company

  Business Response

  Date: 11/18/2024

  The dealership provides loaner vehicles when available to customers while they are having service performed at the dealership.  This particular customer called in and spoke to an employee.  She states that she was told by the employees that the dealership did not have any loaners available.  The records show all of the loaners were out at that time.  Subsequently, she came in and a loaner was available.  Loaners are randomly returned by customers picking up their vehicles.

  Customer Answer

  Date: 11/19/2024

  Complaint: 22474085
  
  I have reviewed the business' response and am rejecting it because: I was explicitly told that this business does not provide loaners at all. Once I found out they do by coming in after they ignored all my calls, and this response states that day they did have loaners period AND they were available. I called to make a complaint and the service manager told me they currently have people on a wait list for loaners for 2 months. This response is a flat out lie and either they lied to me on the phone or are lying now. As a heads up to future consumers, they have 15 loaners and expect people to pay for rentals for months at a time. Just pay for the engine out of pocket somewhere else, itll cost the same
  
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/25/2024

  Please be advised that the dealership has sent ***** ***** a check in the amount of $100.00 for any inconvenience caused.  A copy of that check is enclosed.

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from *** and the engine blew within a few days of having the car. I am still making payments on the car. I haven&#**;t been able to speak to the manager. They are no longer offering me a rental and I need a vehicle.

  Business Response

  Date: 04/12/2024

  Please be advised that we are writing in response to the complaint filed by *****************************.  *** is replacing the engine at no charge to the customer.  The customer just has to pay their deductible.  The engine has not yet arrived and will arrive in eight (8) to ten (10) days.

  The customer has been placed in a loaner vehicle, but the customer let his insurance lapse, so the loaner had to be returned.

  Please call if you need further information.

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from *** at the end of September they told me they did not have the title and they would have to get it to me I have waited patiently for 6 months and nothing now they're telling me that they delivered it via ***** and I told them I never got a ***** so then they send me a picture of proof of delivery The picture is not even my house it's not even my neighbor's house it's nowhere near this area at all I have told them that and they want me to sign an affidavit stating that I lost the title and that is a lie I never even had the title and I'm not going to lie for them so she sent me the affidavit I filled it out sent it back and she told me that they will not reissue me a title because I said *** lost it. I asked to have the owner call me and was told he would call me in 5 minutes from his cell phone That was a week ago I've never received any nothing back so at this point I have a car that I am driving illegally because I can't get it registered I can't title it because I can't prove that I own it I have to make the payments on it and they are doing nothing about it.

  Business Response

  Date: 04/09/2024

  ***** lost the title to this vehicle.  We need the customer to sign a lost title affidavit.  Please have her reach out to the dealership as soon as possible.

  Customer Answer

  Date: 04/10/2024

  Complaint: 21491000
  
  I am rejecting this response because:

   

  I have already provided the company with a signed statement before I ever filed this and was told that I can not say I never received it 
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to have my 2016 ******'s 4 outstanding recalls fixed and while it was there I wanted to get the oil changed. When on the phone making the appointment I checked to verify the cost. I was quoted that it would be $59. I stated I also had a service coupon for $7 off and was told yes they honored all coupons so I made the appointment. Upon arrival I again verified that the oil change would be $59 and showed my $7 off coupon and again was told yes that would be the cost and yes they would take the coupon. I was there for a couple hours as they had to repair the recalls and complete the oil change. When the employee came to get me and was ringing me up she stated that there would be a little more of a charge because my van took 7 quarts of oil instead of 5 but that they gave me a $15 off coupon to make up for it. So I handed her my card and she ran it through. It charged my card $81.14. I don't understand the math. I was assured that the oil change was going to be $59 several times and they already had the vehicle specs and VIN so there shouldn't have been any surprises to how much oil it took. That price is high for on oil change but I thought well it is at the dealer so they will check it out really well so it is worth the extra. I was not expecting to pay another $30 on top of it and that is after they supposedly applied a $15 off coupon. Not to mention the extra cost is supposedly for the 2 more quarts of oil but it showed them costing $7 each. The math just doesn't add up. This is such a scam. I think they just wanted to charge labor for the recalls that are supposed to be done for free so they tacked on extra charges. I can't believe this is how they treat their customers. They don't stand by their word on pricing at all. Makes me never want to do business with them again.

  Business Response

  Date: 03/25/2024

  Please be advised that the dealership has refunded the disputed $22.19 to the customer.  Please call if you have any questions.

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I purchased a suv on Sept 11, 2023 from Kia of Columbia. Three weeks later they call me and tell me the financing did not go through and I had to bring the car back and tried to get me to sign a new loan for the car that was higher that the original agreement. I took the car back today Oct 5, 2023. I told them I did not want to do any more business with them. They told me they would refund my down payment. The supervisor asked for the title that they sent me back. I left it at home. He said he would cut me a check for my down payment when I returned. I went home to get the title and returned. He wanted the title, but told me he could not write me a check because his office was closed. I have been scammed by deceptive yo-yo auto sales practices. I just want my money back and be done with the situation.

  Business Response

  Date: 10/19/2023

  We are writing in response to the complaint.  This customer's down payment has been refunded.  Please call if you need any further information.