Complaints

This profile includes complaints for Socket Telecom, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Socket Telecom, LLC

  2703 Clark Ln Columbia, MO 65202-2432

• 

  Socket Telecom, LLC

  PO Box 7085 Columbia, MO 65205-7085

• 

  Socket Telecom, LLC

  PO Box 7716 Columbia, MO 65205-7716

• 

  Socket Telecom, LLC

  5301 Veterans Memorial Pkwy Ste 103 Cottleville, MO 63376-2299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice date range is from September 5th-October 20th. I’m being charged for two months when one statement shows 5th-20th and the other shows 1st of October through the 20th of October.

  Business Response

  Date: 11/02/2023

  Hi *******, 

  We have reviewed your account details and the billing is accurate for your account.  Our records indicate you signed up for service on 9/5.  The invoice sent in September is for September
  service only, but not due until 10/20.   We did not make the September invoice due until the following month since you did not have service for the full month.

  The invoice sent on 10/1 has a $75 charge for October service, which is a full month payment for October service.  Thus, the charges are not duplicate.  The due date does not reflect the service dates.  Our service dates begin on the 1st of the month and run through the end of the month.  This is why you are seeing a prorated invoice for September that is less than the $75 package+router you signed up for. 

   

  Please let us know if you have any additional questions and we will be happy to clarify them for you.

  Thank-you,

  Socket Customer Service

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Socket came through my neighborhood and installed fiber lines. Socket cracked my driveway and DESTROYED my lawn.threw rocks and trash all over my yard. I am a totally disabled combat veteran (hit in ****) this home is all I own and socket came here and destroyed my property. I have clear dated photos of before and after. I have e mailed them DOZENS of times, over a Year always told that a field manager ( the one who told me "fuc# your mother" in Spanish when I asked him to be careful after cracking my driveway. ) would be in touch. NOTHING. My lawn was beautiful. Again I have pictures, and I am IGNORED or cussed out. Told Fuc$ your service (I have all of the cussing on camera as well as all of the damage being done. Respect my property and repair your negligent damage.

  Business Response

  Date: 11/17/2023

  Socket has reviewed the Better Business Bureau complaint.   Our findings indicate the damage to the concrete was not completed by Socket.  Cracks in the driveway and sidewalk were present before Socket work being completed. Yard restoration has previously been completed. 

  Thank-you,

  Socket Customer Service

  Customer Answer

  Date: 11/17/2023

  Complaint: 20811583
  
  I am rejecting this response because:
  There has been  NO YARD restoration.  The last time they were in my yard they were still destroying it. Big holes ALL my grass was killed. $2500 in damage to the yard. Killing all of the grass has caused soil erosion.  They have done NOTHING to remedy this situation other than tell me that they would "pass it along to the field supervisor." They are making false claims,  they have only given false promises.  Not a word about telling me  "F#ck your mother " when asked them NOT to kill my beautiful lawn (see photos) I am a disabled combat veteran.  I am unable to fix my yard myself. I have been cussed out, threatened and treated like I was damaging THEIR property. Not a single solitary action has been made to restore any of their damage. I reject their untrue assertion and again request a compensation to hire someone to fix my yard.
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/21/2023

  Thank you for reaching out.  At Socket, we know yard damage and construction can be unpleasant for a homeowner.  Because of this, we apologize for the disturbance from the construction of our fiber lines.  After construction of our fiber lines in an area, we complete yard restoration to the yards that were disturbed by crews. 

  We additionally apologize for your experience and that it did not meet your expectations.  

  Thank-you,

  Customer Service

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I cancelled business internet service and our land line service in January 2023. We asked it to be transferred to residential internet service. We were charged for the business account, residential account, and land line on February, March and April billing statements. They stopped billing us for the internet and landline starting in May, after numerous phone calls and emails, but continued to charged us for a call forwarding charge on a land line that no longer existed. We were notified about the refund of $737.34 in August on 2023 and a check with our refund would be sent out a short time later. On September 5, we were told the refund was approved, but still had to be processed. We have heard nothing from the company since that time. I am attaching the emails we sent to the company. We also made numerous phone calls. Socket has refused to pay what they agree we are owed. For several months they have refused to pay and provided no communication.

  Customer Answer

  Date: 09/29/2023

  ---------- Forwarded message ---------
  ********************* <*****************>
  *********************>
  ---------- Forwarded message ---------
  ********************** <*****************************************>
  *****************>
  

  
  
  
  
  
  
  
  Subject: Re: Cancellation order: ******* + back credits -***********************,************** Credit RequestDate: Tue, 15 Aug 2023 12:12:28 -0500From: ********************** <*****************************************>To: *********************** <*********************>CC: ************************* <************************************>, ********************* <*****************>
  
  

  I have received an update on the billing ticket we opened to help resolve this request. The amount of $496.17 approved was reflected from the following invoices:
  
  
  
  
  
  
  

  On 7/10/2023 4:38 PM, ********************* wrote:
  Hello,

  
  We have never received any notification which said we have the back credits for the months of February, March and April. At the same time, we are still charged for the call forwarding service of $4 a month, which by the way is attached to the already canceled phone services. I would like that service to be cancelled please!

  
  When will our back credits be applied back to our credit card/account?

  
  Thank you.

  
  *********;

  
  On Thu, Apr 6, 2023 at 2:17?PM ********************** <*****************************************> wrote:
  
  
  On 4/6/2023 1:54 PM, ********************* wrote:
  

  Customer Answer

  Date: 10/10/2023

  We continue to receive statements for a service we cancelled several months ago. Socket has confirmed we cancelled this service.

  Customer Answer

  Date: 10/10/2023

  Here is the company going back on its word.

  Business Response

  Date: 10/12/2023

  Socket *************** Account Coordinator reached out to *************** via email and a phone call on 10/10/2023 to discuss the concerns customer had.  The issues brought up by **************** have been resolved and his questions have been answered.

  Please let us know if we can provide any additional assistance.

  Thank you.

  Socket ***************
  T: ************** option 2
  E: *****************************************
  A: ************************************************** *****
  

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Spring and into Summer, Socket dug up most of the yards in my subdivision to install their equipment. No one was informed of this happening until it was completed, then I received a card in the mail from Socket telling me what they were doing AFTER it was already done. They scattered "seed" on the barren hard ground they dug up but it never grew despite my watering it. I have two atrocious looking barren spots in my front yard that had previously been thick and green with grass. I pay to have 6 or more treatments done on my yard annually and I pay a company to mow the grass. I sent Socket an email detailing the issue and provided a date in late August for them to respond. They have not contacted me in any way. I am disabled and now I also have a foot in a boot and cannot fix the problem they created. It is an atrocity that Socket did not check on their damage and their remedy. The men in my neighborhood are seeding their barren spots but that is not something I can do nor should I do. While they have an easement, they must restore my property to its original condition by placing sod in all the barren spots they created. Now is the time for them to correct their mistake because it is the time of year to lay sod.

  Business Response

  Date: 09/25/2023

  Thank you for taking the time to
  reach out with this information. We apologize for any inconveniences the
  construction process has caused and understand your frustrations.
  To address your concerns most
  effectively, we have forwarded your information to our Field Management Team
  and the appropriate contractors for review and investigation. Please allow 3-5 business days for our
  team to review your concerns and follow up with you. Please be advised that we do not replace sod, and usually will only put down grass seed and straw.
  Like other major upgrades to an
  area’s infrastructure, the fiber construction process can be lengthy and
  inconvenient. Once complete, however, it offers not only a faster, more
  reliable future-proof internet option for you and your neighbors but increases
  the value of your home and enriches the local economy.
  We understand that the
  construction process can be unpleasant and are greatly appreciative of your
  patience as we work to best address your concerns. Again, we apologize for the
  inconvenience you have experienced
  because of these issues and thank you for the opportunity to address your
  concerns and improve as a result of your feedback. 

  Reference trouble ticket# ******

  Customer Answer

  Date: 09/25/2023

  Complaint*********
  
  
  
  I am rejecting this response because: Socket destroyed the front of my lawn on the side and I am totally, completely disabled so I cannot fix it and send the invoice. I am also in a boot for my left foot and will find out Wednesday if I require surgery. As an attorney, I know that it is not my responsibility to pay for their damage. They need to restore my lawn to its original condition and that requires sodding the huge area they destroyed. I was an Assistant Attorney General and I will file with them as well. Because I am an attorney, I can file a case against Socket and proceed that way as well and Socket can pay the filing fees and other expenses related to their destruction.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 09/26/2023

  We have created a trouble ticket and escalated your concerns to the field management team for review. We only ask for images to assist with the investigation, it is not a requirement. 

  Customer Answer

  Date: 09/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: once again, I am totally disabled and I am wearing a boot on my left leg so it is difficult for me to take pictures. Also, this mess was created by Socket and it is their problem to remedy.  It's easy for Socket to drive to the house and see the huge bare spots that their company created when they dug up my lawn. In fact, they can drive all over the subdivision and see all the bare spots. The one across the street from me is covered in seed and straw because my neighbor remedied Socket's damage. I am unable to do so and I should not have to pay someone to fix Socket's damage to my property. Socket management should be surveying the work done by their employees and their vendors. I was an attorney at ********** for several years and I provided legal counsel for high-speed internet and cable television (but not telephony services) so I know how this business works. I will only be satisfied with Socket laying sod in the areas they demolished in my front yard to my satisfaction. This is the very least they must do. I mean, come on, this is a basic part of customer service. I cannot believe this is even an issue for Socket. It should be immediately addressed to my satisfaction.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Socket internet service over the phone and was told that billing would start when I received my device in the mail and called to set it up. I received my router in the mail on 7/13/23, called Socket to get everything set up. I was told my customer service and Tech Support that they didn't know where the modem in my house was, but that it had already been installed (at a previous time), but that they could not tell me where because no notes existed on the account. They advised that I reach out to the previous home owner to figure it out and call them back once I did. I asked tech support what would happen if the previous owner didn't get back with me, or it took her days, he said that customer support would credit me for the days I didn't have service. The previous owner texted me back at 9:30 that night (after Socket was closed), told me where the modem was located, and I called Socket back the next morning and got the service up and running. Today, 7/16/23 I got a call saying that I am being billed for service from 7/11/23, even though I didn't have service, because that is when you turned the switch on. I am not willing to pay for days I did not have service, as I was told at least 2 times that I would not have to.

  Business Response

  Date: 07/17/2023

  We shipped out the router to the customer with tracking number **********************, which shows was delivered on 7/12/23 to the customer's mailing address. We also confirmed the ONT status was in service and up the same day on 7/12/2023. Per the Socket terms of service ******************************************************, "Your account will invoiced from the date your service goes active." The start billing date for services do reflect correctly as of 7/12/2023. 

   

  Customer Answer

  Date: 07/18/2023

  Complaint: 20330239
  
  I am rejecting this response because:
  
  Check your customer service and tech support records. I had to call in to activate the service. I could not access the router settings therefor could not access the service. Kindly either adjust the billing to the appropriate day or cancel the service without charge. I will not accept charges for day that I did not have service.
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/20/2023

  The router confirms that it was delivered per the tracking number on 7/12. Shipping: **********************. The Socket optical network terminal (***) or modem was already on site and provisioned for services as of the same date. The ethernet port was active for hardwired connection for use with the router for wifi, or with any device that has an ethernet port. Socket terms of services are available on our website to be reviewed at any time. 

  Services are billed based on the installation date if an on-site install is required due to no ONT on site. If services are existing, and does not require an on-site install, Socket equipment is provisioned for the customer who has requested services within 48 hours of the request. Socket account was created on 7/9/23.

  The start billing date is 7/12/23. Customer can either pay for the services as of the start billing date in the amount of $41.93. If they wish to cancel services we will not charge a cancelation fee, however the customer would be responsible to return the router that was shipped to them within two weeks of the cancelation with the power cable to avoid further charges for equipment. 

   

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will cancel my service at this time and return all equipment to Socket without charge no later than 8/4/23 (within 2 weeks on my acceptance of the resolution). If any further action is required on my part, beyond the rerun of the router, please let me know.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a bill for return of company modems that were previously used for services. I have provided a tracking number and have received confirmation that the items were received. When contacting Socket the reason they are billing me is because they're department is behind on checking in equipment. I do not understand why this is my fault. I should not be billed since equipment was in fact received. This is false billing due to staffing issues, not customer issues.

  Business Response

  Date: 06/27/2023

  Socket Telecom's modem support team was backlogged with equipment returns however they have located the return label that was provided during the call interaction from 6/14/2023 and we have since removed the equipment invoices on the account. 

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to suggest that Socket review their process for billing concerns due to staffing shortages. Staffing shortage is not an excuse for incorrect billing. Telling customers that then would have been resolved if equipment was personally brought in, is not a acceptable, especially if you service more than the Columbia, ** area. It would be an inconvenience for customers. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, I called Socket to get their services and talked to ****. He quoted for me $177.00 for a landline, internet with 100 MB and said he would have someone come out and I needed to determine where my sprinklers were so he could dig a pathway to insert the cable. They did it properly and it is in. My complaint is that I have had 3 calls from a ***** from Socket that says I cannot have the services **** quoted me at $177. It will be much more and she said that was a bundle special and should not have been issued. I feel that if he quoted me $177 and went through it meticulously that I should pay this. Everything is prepared to come into the house. I'm making a complaint about the quote (verification number 30001520) from ****. I had *********** and **** said he would cancel *********** for me.
  ***** has called me 3 times and getting irate with me saying I can't get Socket with the quote that **** told me. It was supposed to be set up in 7-10 business days from May 12th and it has not been set up. The other rep told me so many things that were wrong.

  Business Response

  Date: 05/26/2023

  The requested services that were noted on the account do add up to $177 MRC (monthly recurring charge)

  New Sale was submitted on 5/12/23. TV credit expired for new accounts as of 5/15/23. Since the customer had signed up for services prior to the TV credit expiration we would still honor the credit and have it applied to the account after the services were installed post drop construction completion. We apologize for the misinformation as the representative is still new and had not understood the process or the billing ticket notes on the account that was entered by department supervisor. We will speak with the representative and provide additional training to ensure that correct information is provided moving forward. 
  
  Fiber Bundle Internet and Phone 100mbps: $90 MRC
  Socket TV includes 1 streaming device: $95 MRC
  Additional streaming device: $7 MRC each
  TV Credit: -$15/MRC
  Total: $177 MRC

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they ran the power line they punctured the sewer line and we had to replace the expander tank on the hot water heater.  We incurred hotel bills because we had to be out of the house during that time. This all started Feb 23 and I have been in contact with them multiple times via email without a resolution to our issue.  The address of service is *******************************************  I have pictures to be attached as well.

  Customer Answer

  Date: 05/08/2023

  It was actually a fiber line not a power line. 
  Someone from the field management team stopped by the house to repair the sewer line quickly after we first contacted Socket but when we let them know it was already repaired and we were looking for reimbursement of the cost I have heard nothing else. 

  Customer Answer

  Date: 05/08/2023

  It was actually a fiber line not a power line. 
  Someone from the field management team stopped by the house to repair the sewer line quickly after we first contacted Socket but when we let them know it was already repaired and we were looking for reimbursement of the cost I have heard nothing else. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Socket internet installed internet cable through our neighborhood last year and did not replant grass in the areas they dug. Installation has been done now since fall of last year and they left giant wholes on our property. After contacting them they stated install was not completed and that restoration would not be done until it is. They have decreased the value of my property and have not repaired the damage as required by law.

  Business Response

  Date: 04/14/2023

  Socket has ongoing construction in the ******* *********on neighborhood where the **** ********* ** address is located in ********* Once mainline construction is completed yard restoration crews are assigned to return to the area to work on the properties. Socket will use reasonable precaution and attempt to restore the property to its previous condition after construction is completed. 

  Customer Answer

  Date: 04/14/2023

  Complaint: 19910772
  
  I am rejecting this response because:
  As stated crews have not worked in this area since summer of 22 it is now spring 23 and they have barried all lines in our division.  Our area should not remain torn up while they dig on other areas (if they are still working) a year is to long to go with a torn up yard 
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/17/2023

  We have forwarded your concerns to the field management team for review and follow-up.

  
  Please know that all construction concerns are handled by the field management team. All inquiries are forwarded to that team for review and follow-up. They do not work in the office. Nor do they take internal calls. But please know the contractors are aware of your concerns. This is not an expedient process, and we ask that you bear with us as they work to address your concerns.
  

  Customer Answer

  Date: 04/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because the response does not offer any correction and dismisses the complaint.  They forwarded to a team that cannot be reached via phone or email, does not provide a time frame and tells us to count on a long wait.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 04/30/2024

  Socket internet dug up our neighborhood and our yard to put their cables in nearly 2 years ago. Per law they are supposed to restore the areas in our yard where they dug. I filed a complaint about them a year ago. They convinced the BBB to close the complaint saying that they must wait till all work is complete. ITS BEEN TWO YEARS!!!!! And never received the restoration of our yard they promised after completing the work. Back then they said they werent complete with the work. Its now been another year. I have collected the signatures of 30 neighbors. My next action will be legal.

  Business Response

  Date: 04/30/2024

  Thanks for providing this information. We have forwarded your concerns to the field management team for review and follow-up

  Customer Answer

  Date: 04/30/2024

  Complaint: 19910772
  
  I am rejecting this response because: This is the same generic response they gave last time.  No field office or resolution materialized.  They are using this response to close complaints and not address the issue.  I want a resolution posted here and documented.  
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/07/2024

  Socket went onsite and resolved issue

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 5/2022 to 9/2022, socket company was on my street putting down fiber optic cable. Their contruction crew damaged some stone landscaping in my yard and they left a digger machine in my yard overnight in May 2022, which damaged the ground. My yard was damaged by the company and I have holes in my yard. I contact socket in September of 2022 via phone and they gave me the contact info to the construction contractor they used out of kc named r and d construction. They also told me to send socket and email which I did on 9/21/2022. They responded to the email and asked for pictures, which I sent. They then replied that they would contact me back. I have not received any contact from socket. Due to the weather and my disability, I have not been outside during the winter months. It is now spring and the holes are still in my yard. I contacted socket again and they told me to do the same thing but verified receipt of my previous emails. I believe they are trying to drag this out to avoid fault and not have to fix my yard.