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Jim Falk Motors IncThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We put $500.00 deposit on a vehicle we wanted to buy for our son. A deal couldn’t not be reached the following 3 days. We were told by Chris, our salesman, that they were working on the refund. We are now 2 weeks following with no resolution. I have texted and emailed ****** *******, and the used car manager with no resolution. $500 is significant these days. Absolutely turning into the kind of shady used cars folks you try to avoid. Had the wool pulled over my eyes. Dishonest and would like to warn anyone we can.Business Response
Date: 06/10/2025
The customer placed a $500 deposit on a 2019 F-250 while we attempted to secure financing, either through his own bank or through our lending partners. His bank ultimately did not offer acceptable terms, and our lenders were offer were not acceptable to the customer either. We had many other customers interested in this truck but held it for about a week trying to work with *** ******.
Our CRM and internal records confirm that communication and deal efforts continued through June 1, as verified by the assigned salesperson. The refund request was submitted following the customer’s notification that he was no longer pursuing the vehicle. The $500 deposit was refunded on June 5, 2025, as confirmed by our accounting department. Depending on the customer’s financial institution, it may take up to 5 business days for funds to appear in the account.
At no point was the customer misled or ignored. Multiple team members, including sales and management, were involved in ongoing communications throughout the process. This was an active deal through the end of May and was handled according to standard procedures within a reasonable timeframe. There is no further action is required on our end.Initial Complaint
Date:12/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/25/24 I paid Jim Falk Motors $48k cash for a Ram Truck with less than 10k miles on it.
On 11/27/24, less than 48 hours of owning and driving the truck, the digital dashboard blew up with dozens of error messages/lights/codes. Since it was the eve of a holiday, The dealership wasn’t opened/answering their phone.
On 12/1/24 I sent my salesman a video of the issue. He said he would talk to his manager.
On 12/2 The salesman, ****, said his manager wanted me to take it to the closest Ram dealership and they would pay to have it fixed.
That same day, I took it to ******* ****** *** ****) in Bentonville.
That same day, *** said that the Jim Falk sold me a truck that had an open recall on it for the ABS which caused the initial error and corresponding issues.
*** called Jim Falk to explain this to mgr *** ****** and he said they would pay to fix that.
On 12/3 *** also found that bc the recall it had left the truck in a higher position resulting in the steering rack being stripped. *** called Jim Falk and spoke to GM **** ****** who said he would pay to fix that part also.
On 12/5 *** was able to fix all problems with the recall, error codes, and steering rack. When *** called **** ******, he said he needed to talk to me.
On 12/6 **** ****** said they would split the $3600 cost to fix truck. I pushed back quoting ***, if the recall had been fixed, none of this would have happened.
On 12/14 *** said they would take my portion of the payment, but I was traveling for work and so I came in on 12/20 to pay. I called **** ****** at Jim Falk to tell him I was paying my portion despite not agreeing to it. He said he didn’t care and that he wasn’t going to pay any of it.
I told *** and they said they would follow up or eat the remaining cost.Business Response
Date: 12/23/2024
A short time after purchasing a 2021 Ram from our company *** ******* called and stated he had a warning light on his dash. JFM asked *** ******* to get the vehicle checked out by a local dealership, which he did. The original story ******* told our company was that the issue was due to a recall that, at the time, he said he was not informed about. Jim Falk Motors contacted *** ********* repair facility and it was confirmed that the recall, in which ******* was well informed about and signed 3 different disclosures, was completely unrelated to the issue and per the feedback from the repair facility was not a preexisting issue or one that JFM could have known about.
Jim Falk Motors thoroughly inspects our vehicles and on certain vehicles such as this one, we are proud to offer a 50/50 dealer warranty on the engine, transmission and differential (this is in writing and signed by *******). The vehicle was (driven) delivered 130+ miles away to *** ******* without fault. After we received the feedback from the repair facility that obviously does not fit our 50/50 warranty, Jim Falk Motors decided to split this repair cost even though it was not part of our coverage nor was this something we could have prevented. Multiple conversation where shared between our company and his repair facility and our position did not waiver.
The vehicle issue was of no fault of Jim Falk Motors. The vehicle condition and dealer warranty provided was made clear to *** ******* and additional peace of mind of a vehicle service contract was offered and *** ******* declined. When the issue was brought to our attention, efforts were made to resolve the issue based on customer satisfaction and not responsibility.
*** ******* made multiple attempts to leave the repair facility and/or JFM with the entire bill with the end result being a “short payment” to the repair facility by *** ****** and Jim Falk Motors satisfying the portion we agreed to contribute to.
**** ******
General Manager
Jim Falk Motors
Customer Answer
Date: 12/26/2024
Complaint: ********
I am rejecting this response because:
Their contract uses vague and deceptive language that contradicts their rebuttal. I paid over $1500 which was exactly 50% of both the parts and labor. However, that should not have been paid because the ******* Ram Tech Mgr told me on 12/2 and 12/3 that the recall was a contributing factor to the other error codes which caused the truck’s airbag system to lock up in Ride 2 position therefore causing the steering rack to stripe. The ******* Ram dealership said if Jim Falk Motors had simply drove the truck less than 5 minutes over to *** ******** Ram dealership in the same town, the recall could have been fixed for zero cost.Furthermore, Jim Falk Motors manipulated this whole situation because originally, on 12/2, their manager, *** ******, said they would pay the $360 for the initial diagnoses and realignment. However, after another mechanic test drove it, they found the steering rack was stripped. ******* ****** said the part was originally only $2300, but after **** ****** spoke to ******* ****** the $360 diagnosis and alignment disappeared, but the cost and labor of the Steering Rack jumped All the way up to $3600.
I’m am handling this with the owner of ******* ****** since we do other business with them and he’ll hold their team accountable.
However, Jim Falk Motors needs to be held accountable for unethical business practices and trying to take the easy way out. They operate in the industry and should know how important recalls are to be corrected as soon as possible.
Sincerely,
**** *******Business Response
Date: 01/13/2025
Based on the information made available and supplied by the repair facility, the failed part was NOT related to a recall. Jim Falk Motors did agree to pay the diagnostic fee as an offer of customer service and even though our dealer written warranty was not relevant based on the diagnosis, we chose to pay an amount equal to half of the repair as a gesture of goodwill. The amount our company paid far surpasses the diagnostic fee and Jim Falk Motors has zero influence on the cost of repair at the repairing facility. In writing a 50/50 (parts and labor) warranty was included and limited to the engine, transmission and transfer case. The failed part was none of those items. The buyer declined coverage of a vehicle service contract and was well informed on available options and the risk involved in the declination of such services. We have satisfied anything and everything agreed upon and we do not owe anything further.
**** ******; General Manager
Initial Complaint
Date:11/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I traded in my truck for a newer Truck sent all pictures of my truck showing all that needed to be showed their truck looked good on their end so we exchanged bank information all that stuff. It was in a signed Completed contract I have the truck for 48 hours. It threw an engine code. I called to let them know. They said they would take care of it. They called back and wanted to Change the price of my trade-in of the value of their truck to the cost of the repair. This was a signed and completed contract Before all of this, I told him no I already signed a deal so they said they would just get their lawyer to come get the truck I said that’s fine if you want to change the deal then bring me my truck back and come get yours due to them backing out of a signed contractBusiness Response
Date: 12/19/2024
Jim Falk Motors conducts much of their business over the
internet using pictures and customer provided information to assess and value
or our prospective customers’ trade in. A value was assigned to Mr. H***s’
trade in based on the information provided by *** ***** *** **** Motors
reserves the right to inspect vehicles for condition and accuracy upon the
arrival of the vehicle at our facility. Mr. **** agreed and signed the
disclosure which r***s as follows:
NOTICE: Jim Falk Motors INC., in good faith, has provided
an estimated value of your vehicle using the information provided. If after
physical inspection by a Jim Falk Motors Technician we find that there are
discrepancies, regardless of knowledge or intent from either party, Jim Falk
Motors reserves the right to cancel the transaction and/or adjust the
offer/value. By signing, you confirm the information you have provided is true
and accurate and that all damages and/or title information has been disclosed
and you agree to an onsite physical inspection by a Jim Falk Motors Technician.
When Jim Falk Motors received the trade in vehicle, it was
not in the condition Mr. **** stated nor was the information provided accurate.
Considering the undisclosed damage and the excessive mileage discrepancy, Jim
Falk Motors exercised our right to negotiate the offer based on the facts of
the vehicle condition and true information. Jim Falk Motors offered Mr. **** a
solution which he did not agree to, so, the transaction was rescinded, and
vehicle was returned to Mr. *****
**** ******
******* *******Customer Answer
Date: 12/23/2024
********** ********
I am rejecting this response because: they are giving false information as to saying I didn’t give actual mileage of my trade in, they say the phone calls are recorded so maybe we should pull that up an listen to where I told the buyer that it had 166+ thousand miles and I would give a updated photo when I was home due to me working on the road all damage an rust reflects and shows in all photos the only damage that was not in pictures was taillight and the only lies/ misinformation was from them and all the damage on thier truck I was buying let’s hear the phone calls?!!
Sincerely,
**** ****Business Response
Date: 12/24/2024
The trade-in vehicle was not represented accurately. As stated in our previous reply, we reserve the right to modify and/or rescind our offer after inspection. Both vehicles have now been returned to their respective parties—the dealership has taken back its vehicle, and the customer has received their trade-in. No balances or payments are owed by either party, and the matter has been resolved in full.
**** ******
******* *******
*** **** ******Customer Answer
Date: 12/27/2024
Complaint: 2*******
I am rejecting this response because: Jim Faulk motors is continuously saying I lied about my trade in when obviously the salesman didn’t relay the msg to the upper level I will not tolerate them saying I didn’t represent my trade in as it was that day everything shows in all pictures sent to the company. The vehicle they sent me was damaged that they didn’t tell me about and they lied about the ball in bed of truck.
Sincerely,
**** ****Initial Complaint
Date:03/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 2023 we purchased a 2013 GMC Acadia from Jim Falk Motors. One week after purchase we were informed by Jim Falk Motors that they needed to service our vehicle for issues it had prior to sale. We drove 2 hours to Jim Falk to service our new vehicle for the a/c, brakes, and a steering issue. They said they had fixed these issues but they had not. February 2024 we contact Jim Falk Motors in regards to the a/c still not working and hissing. We make an appointment and bring it in March 15th 2024. They then inform us that it will cost us $1,300 to fix an issue that they were suppose to fix prior to selling us the vehicle. They sold us a vehicle KNOWINGLY with serious issues and now want to make us pay. The manager was no help when we expressed our concerns and the service desk lady ****** **** was extremely rude and unhelpful. We work hard and thought we were purchasing a vehicle from a good reputable dealership but now it seems they are unprofessional and scam artist.Business Response
Date: 03/18/2024
To whom it may concern,
We have been in touch with ******** ***** since this complaint was made, and we have agreed to cover the costs of this repair, as well as pick up and drop off the vehicle at no added charge. The customer has agreed that this is satisfactory.
**** *** ********
Executive Manager
Jim Falk Motors
Initial Complaint
Date:08/15/2023
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They added my truck that they paid off to my loan, and they took my truck. The only thing I received was the truck I purchased and I am paying on the new truck and the truck I traded in. They kept my old truck. I would like to get that $6500.00 taken off of my loan. They made money off the truck I purchased and off the truck they took.Initial Complaint
Date:10/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2016 Nissan versa sedan from Jim Falk motors in late November of 2021 so far the vehicle has been towed to the shop twice and has since been an extreme problem as it has been coming out worse than it has went in the first time it went out was on my birthday June 21st they replaced the cv axle and ac fan blade, not even 2 months later the transmission disengaged again for something else resistors in the transmission once i went and picked it up I found that it now has an auditable grinding noise called into Jim Falk and they said they would look into it for free once the car was in I sat for almost 3 hours for them to tell me it was a bad passenger wheel bearing once I took it to another shop to fix the other shop found that Jim Falk had lied to me about the wheel bearing and said that it did not need to replaced mind you Jim Falk wanted 145 just to order the bearing not install it this car has been nothing but trouble and I would like it to be fixed due to practically breaking in less than a year how am I suppose to get to work with a car that is practically not working. I just want to have a car that doesn't break down every 2 months.Business Response
Date: 10/20/2022
Mr. ****** purchased the used 2016 Nissan Versa on October 26th, 2021. The vehicle was offered for sale AS IS and at the time of purchase, Mr. ****** was offered a vehicle service contract which would give coverage on listed components and peace of mind on the used vehicle, which he declined. Jim Falk Motors Inc. service history shows Mr. ****** brought the 2016 Nissan Versa into our service department
July 1st, 2022 stating the front end was making noise and AC was not functioning properly. Jim Falk Motors Inc. replaced the front CV axle which was causing the noise. The cooling fan was also replaced and the AC was charged. When the vehicle left the noise was gone and the AC was working. On September 12th, 2022 the customer had the 2016 Nissan Versa towed in because the transmission wouldn't engage. When inspected found wear at transmission linkage and plastic retainers were broken the vehicle was repaired and fixed.
On September 30th, the customer brought the vehicle in stating the 2016 Nissan Versa has a noise at slow speeds. Customer was advised that the vehicle needs a new right front wheel bearings and the part would need to be ordered. Per Jim Falk Motors Inc. policy, special ordered parts require a part deposit. The deposit for the wheel bearings would have been $145.00. Mr. ****** declined the work and the customer was never charged.
**** ****** our service manager has attempted to make contact with Mr. ****** in the past business week and Mr. ****** has not responded.
******** ******
**********
Jim Falk Motors Inc.
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