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Business Profile

Heating and Air Conditioning

Performance Heating, Cooling and Chimney

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Performance Heating, Cooling and Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Heating, Cooling and Chimney has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Performance was paid to come out and fix a heating issue. Our air conditioning was working prior to them arriving. The worker that showed up didn’t even know how to fix the issue so sent 2 more workers the next day and they took furnace apart and unhooked our board and left everything unhooked. Now our air conditioning won’t work and they refuse to come hook our furnace back up after several calls to them

      Business Response

      Date: 03/14/2024

            INITIAL APOINTMENT WAS ON 1-15-2024   :   PER TECHNICIAN - ARRIVED NO HEAT CALL UNIT IN CRAWL SPACE,  UPON INSPECTION FOUND STANDING WATER UNDER UNIT , COCKROACHES CRAWLING ON CONTROL BOARD CONTROL BOARD BAD SHORTED OUT, LEFT CONNECTED INFORMED CUSTOMERS WIFE, AGREED WE SHOULD LEAVE DOOR OFF CABINET TO REMOVE POWER FROM UNIT VIA SAFETY SWITCH.

      CUSTOMER INFORMED OF COST OF REPLACEMENT BOARD AND THAT THEY WOULD HAVE TO HAVE EXTERMINATOR OUT BEFORE REPAIRS CAN BE DONE OR WOULD RUIN NEW CONTROL BOARD 

      CUSTOMER AGREED.   END OF CONVERSATION.   HAVE NOT HEARD FROM UNTIL THEY FOUND SYSTEM WOULD NOT WORK IN AC MODE , AND THREATENED US WITH LEGEL ACTION AT THIS TIME WE CANCELLED ANY RESPONSE TO CUSTOMER DUE TO LEGAL STANCE ENTERED.  NO CONTACT UNTIL LETTER FROM BBB

      Business Response

      Date: 03/14/2024

          TO CONCLUDE THIS MATTER  COMPANY WILL REFUND  MONEY PAID VIA SAME MANNER PAID  AND CLOSE MATTER SINCERLY PERFORMANCE HEATING AND COOLING

    Performance Heating, Cooling and Chimney is NOT a BBB Accredited Business.

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