Business ProfileforMaris Home Improvements, Inc.

In June 2022, ***** remodeled our hall bathroom. In January 2023, we saw water leaking into our basement from above where this bathroom was located. The duration of the leak was unknown, because the water had only begun to drip to the floor after first dripping directly onto a shelf containing extra carpet remnants and ceiling tiles, which were completely saturated. Closer inspection of this area revealed that drywall for a downstairs bathroom on the other side of the wall had developed mold growth. It took approx 2 wks for someone from ***** to come out. The source of the leak could not be found. The contractor suggested getting a roofer to inspect for leaks coming from the roof. We did this, and minor repairs to our roof were made. The leak persisted for over a month. It was at this time that the baseboards in the corner of our master bathroom started showing mold. We pulled the baseboards and discovered a puddle of water between the walls, but we could still not see where the water was coming from. We called a plumber, who found the leak and repaired it. The plumber removed a piece of copper pipe that ran through a 2x4 that was approximately 12 inches from where the new shower line was installed. The pipe had a clear screw hole in it from the installer screwing drywall into the 2x4. The plumber believed the only reason water didn't spray anywhere was because the screw probably acted as a stopper to some extent, plus the hole was right up against the 2x4, which also stemmed the water flow. We again called ***** and asked them to come out and inspect what was found. They initially stated that we voided our warranty by having the leak fixed by another party. After more discussion, they agreed to pay our $750 plumbing bill but asked us to "compromise" by having us replace our moldy drywall and bathroom flooring WHICH WAS CAUSED BY THEIR MISTAKE! This is not a compromise - this is dishonest, unethical, and unprofessional.