Business ProfileforPepose Vision Institute

On 3/30/2023 I paid $264.06 for an eye exam to get glasses. On 4/11/2023 I paid $139.88 for glasses. The first pair of glasses my distance vision that was supposed to be corrected with the glasses actually made my vision worse. Meaning I could see better without the glasses. I was told to wear them for 2 or 3 weeks to get used to them. The tri vision thing was difficult to adjust to. But after 3 weeks I went back, and my distance vision was still worse with the glasses on. Pepose adjusted some things and checked some things and then decided that I would be better off with bifocals. They sent away for the cheaper glasses, and I was not given a discount on the more expensive trifocal glasses. I did not argue because I wanted better distance vision so I could read signs at night. 3 weeks went by, and I came in to get my new bifocal. My vision was not corrected at all. I then found out that the guy that set up my prescription was no longer working at Pepose. I stated the obvious and said the prescription must be off. They had me see another guy and he examined me and came up with a different prescription. I was never told that I would cost me a second examination fee. Pepose just charged my insurance company without my knowledge and when my insurance company refused to pay Pepose decided to give me a discount and then charged me $108.64. The glasses that the new guy prescribed were no better than the first 2 pairs. That makes 3 pair of glasses in 4+ months and still my vision was not corrected. I then was told that I have cataracts and that no glasses could help my vision until I got the cataracts fixed. So Pepose wanted me to come in and pay for another examination and get set up for cataract surgery. I refused. I will not allow Pepose to do surgery on my eyes, they have lied and deceived me several months now. I was told by the office manager that I would get a full refund of the money I had paid. Insted they keep charging me $108.64 and are sending me to collection.