Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been emailing McBride over several issues on the home. They keep saying the first issue they are not going to fix. This is is the floor boards in the home are splitting apart and making gaps. They had a flooring guy come out and he said the design and how the home was built this issue will continue to happen. Mcbride is refusing to do anything further with this issue. The second issue the flooring right by the stairs when you walk the items on the storage things we have everything shakes. [Can upload video if need be] We have Mcbrides flooring contractor out and he said it needs more support to fix the issue. He then went and got the supervisor to look over what he found the supervisor then looked at me and said we will get this fixed we will be in touch. Several weeks passed no work. I messages customer service they said issue was fixed. I replied back no it was not, supervisor came back out said o I remember this issue we will look into it. No reply back, I emailed again are you going to fix the floor, it's been fixed per McBride. I then told them no it hasn't. Supervisor then came out again, went downstairs and told my spouse, we can't fix this, this isn't an issue we cause we build the home properly. Our home is only 13 months old, and these issues no new homeowner should have to be dealing with. Mcbride is building homes that are falling apart and are refusing to fix issues they are causing due to poor building. If McBride says they are going to fix an issue then after being gaslighting us for a little over a month then decide o no we are not fixing the issue, that is a problem when it was talked with upon themselves Mcbride and contractor hired prior to this. Can someone help with this issue, they dont seem to care about individuals buying homes they are building or the poor construction of product they are putting out in the market.?.

  

  Business Response

  Date: 06/30/2025

  ******** services addressing laminate flooring separation and floor squeaking were completed on May 7, 2025. This home closed in May 2024, and these repairs were completed within their 11-month warranty period. On June 20, 2025, after the one-year warranty had expired, the customer reported that contents within a storage cabinet vibrated when subjected to foot traffic. A review by McBride's superintendent revealed no visible structural concerns; the floor system was constructed in accordance with plans. It was concluded that the vibration observed was consistent with glassware rattling within the cabinet, a result of typical floor deflection transferring to the cabinet. This phenomenon is not uncommon in framed floor systems, particularly when cabinets are situated in high-traffic areas such as foyers or hallways.

  Customer Answer

  Date: 07/01/2025

  Complaint: 23513279
  
  I have reviewed the business' response and am rejecting it because:
  I have email chain that this complaint is incorrect on bring this issue after my warranty, I have been dealing with this for months

  Also stated in the email chain that the flooring was looked at and worked on but after the flooring guy came out the floor continues to have gaps in it, which I stated again in the email chain it was still an issue that needed to be addressed. Also a video was sent in MAY because McBride kept saying the flooring was fixed when it was not. McBride supervisor came out several times after that. Does McBride not have reports done on the home from the contractor that came to the house to do the work? Do they not have the work order where the supervisor was with the contractor and when he literally looked at me and said this will get fixed we will be in touch?!? Contractor said we will need to add more support/beams to help with this issue, when we do this work we will need other department here like the electrical and HVAC. 

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/07/2025

  McBride Homes verified that the floor system was built to plan and is structurally sound, so no additional support or beams are needed.   
  Regarding the flooring gaps being reported by the homeowner,McBride Homes has scheduled the flooring contractor to meet with the homeowner to examine the flooring.

  Customer Answer

  Date: 07/08/2025

  Complaint: 23513279
  
  I have reviewed the business' response and am rejecting it because: You can clearly come to the home and see the flooring by my stairs is an issue, if they would like another video showing that or for me to hire my own personal contractor to come out, I can do that and give them what they have to say about the flooring issue I will. 

   

  The issue is the supervisor SAID TO MY FACE WE WILL FIX THIS ISSUE, then almost a month pasted come out two times then goes yeah I don't know why I said that we are not fixing this?!?
  
  
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 07/08/2025

  So you are just going to allow McBride to continue to build horrible homes that are falling apart within a year of the homeowner living in the home? All you do it take the word of the company and don't listen to the issues that the homeowners has? People spend thousands of dollars on purchasing a home and new built home so that in 3-5 years when they want to sell and purchase a new home they don't have to worry about replacing all new flooring and having to deal with the floors. So McBride can come into a home fix the squeaking of the floors, but wont fix the other flooring issues, due to them stating the flooring and everything was built correctly. I'm sorry am I missing something, wouldn't the squeaking of my floors not be fix if they built and installed my floors correctly? Are you not going to contact the contractor that come to my home and said that the floor by my stairs needed more support in the basement? The guy come out on the 14th wasn't the one stating the issue with the flooring issue by the stairs, so this issues isn't being resolved! You are just taking what McBride is having to say and not listening to the homeowner!!! What a JOKE!!!!!!!!!!!!!!!!

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My siding was improperly installed by McBride, I had multiple instances of reporting it, and they refused to fix it and said that it is past This all dates back to June 2022 after rebuilt a brand new house with McBride, the ************** came out for the two month and nine inspection between both of us and inspections. The ************** changed. I reported the siding issue to the first ************** and second ************** and neither were documented. McBride has gaslit me saying that weather caused this issue. I have had multiple contractors come out and they said it was a purely install issue . McBride is refusing to fix it due to it not being under the one-year warranty when I clearly made reports within the two month and nine warranty. This is a brand new house. My wife and I put $30,000 down on And the customer service I have received is just terrible they keep refusing to fix it. I have had multiple contractors come out and give bids and they all agree that this is not a weather issue. It is a structural issue and the whole left side of the house needs to be fixed. However, I did report it in the first year. They blocked my number and refused to answer my calls. No one has came out to check on it since They treat me terribly and I just need my siding fixed as this is a brand new house built in 2022. I have talked to probably 13 people in my subdivision who have had the same issue with their siding. We are warranting a class action possibly. You drive around any McBride subdivision and there are many panels of siding hanging off.

  

  Business Response

  Date: 05/15/2025

  This home closed on June 9, 2022, and our initial Pre-Acceptance Agreement (PAA) and the subsequent 2-month warranty request did not identify any siding concerns. During the 10-month warranty period, a siding issue was observed but was documented as storm damage. As the McBride Homes **************** Warranty does not cover damage resulting from storms, repair service was not issued. When the customer contacted our service department on October 18, 2024, we explained that the warranty period had ended and provided them with the contact information for the trade partner who originally installed the siding.

  Customer Answer

  Date: 05/16/2025

  Complaint: 23305659
  
  I have reviewed the business' response and am rejecting it because:
  
  I have had two-three contractors come out and deem it an install issue, including McBrides own siding company. (See attached) also looking back at weather events in 2022, there were not any storms with winds above 30MPH from June-February when I filed my 10 month complaint. How can a brand new house have loose siding from a little breeze? This must be fixed on McBrides dime!!!! Cannot believe I get gaslit for my sodding being a weather issue State Farm wont even open a claim because their adjuster deemed it an install issue. 
  
  
  Sincerely,
  
  ****** Story

  Customer Answer

  Date: 05/29/2025

  It is unbelievable that McBride is never held accountable for their actions. You can clearly see in this picture the siding was bubbled out even before we moved in. Cannot believe no one can hold them accountable including BBB. So sad. It may look minor in the picture, but now its lead to me having to pay 7k+ out of pocket to be fixed.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McBride severely damaged our curb before our house was built in June 2021. The damage was well-documented, including pictures and PowerPoint slides shared with McBride. Despite repeatedly promising to fix the curb, they failed to follow through.I filed multiple complaints with the Better Business Bureau (BBB), and in February 2022, McBride responded via the BBB platform, once again promising to repair the curb. However, the curb remains damaged to this day.Recently, I contacted McBride again, only to be told, We have been out of the community for quite some time, and that I should reach out to [my] county. For years, McBride assured me they would fix the curb, but instead, they used delay tactics to avoid fulfilling their publicly documented commitment on the BBB *********** this point, I just want my curb repaired.

  

  Business Response

  Date: 04/30/2025

  The images provided by the customer clearly indicate a prior repair to the street curb was done using hydraulic cement.McBride Homes **************** Warranty pertains to the residence and does not extend to public infrastructure, including street curbs. The streets within this community received approval from the County after going through the municipalitys inspection process. Given the continuous traffic and the natural effects of freeze-thaw cycles, routine maintenance and repairs of these public streets will be required over time. These types of repairs should be addressed by the entity responsible for maintaining these roads.

  Customer Answer

  Date: 05/04/2025

  Complaint: 23242098
  
  I have reviewed the business' response and am rejecting it because:

  A few temporary patches were made to the curb while we patiently waited for McBrides promised permanent repair. That repair never came, forcing us to take action to protect our tires from damage. This complaint has never been about McBrides warranty.

  Here are the facts: McBride damaged the curb with their heavy equipment during the construction of the house. They do not dispute this,as it is extensively documented through email, photos, and PowerPoint slides, some of which were shared with the BBB. McBride repeatedly assured both me and the public, via the BBB platform, that they would fix the curb. Despite these promises, Missouris Largest Homebuilder failed to follow throughnot just privately, but also on the BBB site, leaving us with a damaged product from day one.

  Currently, our *** owns the streets and curbs. As a member of the *** and a homeowner with a damaged curb, I am addressing an issue that should have been resolved years ago.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/13/2025

  The streets in this community were poured by the developer prior to any home construction and it is not uncommon for curbs to get damaged during the construction of the homes. There is an escrow in place with the municipality for the streets for exactly this reason, and the municipality inspects and approves the release of the escrow once all required street repairs are made, which is what occurred in this community.  As previously stated, McBride Homes **************** Warranty pertains to the residence and does not extend to public infrastructure, including street curbs. And since the streets were inspected and the escrows released, all future maintenance would be the responsibility of the homeowners association.  

  Customer Answer

  Date: 05/17/2025

  Complaint: 23242098
  
  I have reviewed the business' response and am rejecting it because:
  
  As a customer of ********************, ********* largest homebuilder, I invested hundreds of thousands of dollars to purchase my home. Despite multiple private and public assurances, including those made via the Better Business Bureau platform, McBride has failed to uphold its promises to repair the curb they damaged before my home was completed.

  I thoroughly documented the issue and shared all evidence with McBride, yet from day one, their commitments have been consistently broken. The provisions they supposedly had in place to fix the curb failed miserably, and even after repeated reminders, they refused to take responsibility.

  A promise is more than just words, it is a declaration of intent, a commitment that fosters trust and reliability. When promises are broken, doubt inevitably follows. In this case, nothing was done, leaving me with no choice but to pay for the curb repairs out of my own pocket through my HOA.
  Thanks McBride.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 9 year old house that was built by McBride and the limestone bricks are now falling out of the arch above the garage. This happened about a month or so ago and we contacted McBride immediately. McBride deferred us to one of their subcontractors who came and looked at it and then deferred us back to McBride. McBride then sent a representative last Thursday to look at their work and told us today by text message that they are declining to do anything about it, saying they are not responsible for repairs. We were told that it is the homeowners responsibility to maintain the mortar between the bricks. We feel that the mortar between the bricks should not crack and bricks should not fall off of a 9 year old house, unless it was installed wrong.

  

  Business Response

  Date: 04/30/2025

  Representatives from the masonry contractor and McBrides construction management team have met with the homeowner to review the reported concern. As the residence is currently nine years old, the only remaining warranty coverage pertains to the ten-year structural component.After these representatives meet with the homeowner, it was determined that the displacement of the stone is not the result of a structural deficiency nor improper installation.Standard industry practice recognizes that masonry requires ongoing maintenance, and the appearance of cracks in mortar joints are common.Addressing these cracks through tuck pointing is the responsibility of the homeowner. The location of the affected stones above the garage door suggests that the repetitive motion associated with its use, in conjunction with a compromised mortar bond, likely led to the stone falling out.

  Customer Answer

  Date: 05/01/2025

  Complaint: 23239305
  
  I have reviewed the business' response and am rejecting it because: I talked to a company that installs bricks and they said mortar should not fall out or crack in 9 years unless it was mixed with to much sand and or just not mixed right. The whole front of our house is brick but the only place there are problems with the mortar is on the limestone bricks. 
  we bought a McBride house because we thought they would do the right thing if problems occurred do to bad workmanship. 
  Not only do they not do the right thing to fix the problem the pawned the problem on the home owner. This is not good business for McBride to do that.
  
  
  
  Sincerely,
  
  Faro *****

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 7 I was pressured into signing a contract for a McBride display home while under personal stress and concern for finding a home for my children. I requested to review the contract with my agent and sign via DocuSign the next daythis was denied. Sales manager C.B. processed my $1,000 ******* money before reviewing the contract with **** raised concerns about foundation cracks, making it clear this was a deal-breaker if not properly repaired. I was told I could use my own foundation specialist, but that has not been honored, and minimal repairs have been made. I asked if the roof had been replaced after recent hailstormssince nearly every home in the area had roof work. I was told it wasnt necessary or that they replaced it if needed. *** requested documentation at least five times and received only an internal VPO, not proof from a licensed roofer.I also requested documents for the siding and the sprinkler systems backflow certification, both of which remain outstanding.I tried to cancel the contract within 12 hours. After no response from C.B., I escalated the issue and was contacted by E.H., who said I had three options: continue, pay $24,000 to cancel, or **** closing and be sued.Even though this is an as-is display home, Missouri law still requires sellers to disclose known material defects. These ongoing delays and missing documents raise serious concerns about the homes condition, especially the foundation and roof. Ive made numerous good-faith attempts to resolve this, but McBride continues to push toward closing on April 25 without resolving anything.Desired Resolution:Provide all requested documentation Properly evaluate and repair the foundation with a contractor of my choice Refund my $1000 ******* money and release me from the contract without penalty if these issues remain unresolved (preferably)

  

  Business Response

  Date: 04/25/2025

  McBride and the customer have had several conversations and reached an amicable resolution whereby McBride authorized some work to be performed on the home and the customer closed on her purchase of the residence today.  

  Customer Answer

  Date: 04/28/2025

  Complaint: 23224256
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 05/01/2025

  I am submitting this statement as part of my formal complaint against McBride Homes regarding substantial construction defects and unethical closing practices.
  Upon thorough inspection of my newly constructed home, I identified 18 additional cracks in the foundation, raising serious concerns about structural integrity. Despite my reasonable request for an independent inspection by Quality Waterproofing, McBride Homes denied this request, preventing me from verifying the extent of the damage and necessary remediation.
  Furthermore, I was pressured to sign at closing without outstanding issues being resolved, including defects I had already submitted for correction. This created undue stress and placed me in an unfair position where I had to either accept the home in its compromised condition or risk losing the property altogether. Such practices contradict the principles of transparency and quality assurance expected from a reputable homebuilder.
  Additionally, my attached photos provide clear evidence of cracked door frames in two rooms, resulting from careless installation. The use of improper hardware further demonstrates a lack of attention to detail and professional workmanship. These deficiencies have caused unnecessary burden on me as a homeowner, requiring time and resources to address issues that should have been resolved prior to closing.
  I respectfully request that McBride Homes take responsibility for these defects and provide a fair resolution, which includes an independent inspection of the foundation cracks and necessary repairs for all documented issues.
  Thank you for your attention to this matter.
  Sincerely,
  ******* *****

  ************

  

  Business Response

  Date: 05/08/2025

  The ********* bought a display home as-is, per the contract the homebuyer signed.  The structural warranty is the only warranty left on this home.  The homebuyer chose to close on the home on 4/25/25.  There are no outstanding issues with this home.  McBride had employees within this home daily for over 4 years and used it as a sales office for the duration.  McBride will be taking no further action as this is what was agreed upon when this person bought the display home.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been an issue with the siding popping on a small area on the rear of the house since the house was purchased new on December *******. It was first reported on the initial walk thru on that day and closed as repaired on December *******. The siding popped again and was reported on April 23, 2024. Three pieces of siding were delivered on May 10th and installed on May 24th. The siding popped again latter in the year and was reported on November 22nd with a superintendent reviewing and authorizing the repair. Ten new pieces of siding were delivered December 22nd and installed on December 31st. As of December 22, 2024 the one year home warranty expired. The siding has popped once again, looking worse than it did before the third repair. I contacted McBride **************** and was told it is out of warranty and my resposibility. I tried to explain it was the same problrm in the same area that had never been repaired properly. I did ask if the repair was inspected by McBride upon completion to make sure it was done properly, with no answer.

  

  Business Response

  Date: 03/28/2025

  This customer bought a display home that was completed in August of 2022. At the time of contract, the customer was made aware that they were buying a display and that the only warranty they receive is the remainder of the 2 -year and 10- year warranty as the home was already over 1 year old. As a courtesy, McBride agreed to address some siding concerns after closing, but when the customer reached out after some recent storms stating more siding needed to be addressed, the customer was informed that they were out of warranty and the McBride ***************** Warranty does not cover storm damage. 

  Customer Answer

  Date: 04/03/2025

  Complaint: 23105469
  
  I have reviewed the business' response and am rejecting it because:
  
  
  The home was purchased as a new display hone with no warranty, but a walk thru at closing. A one year warranty was also given like most new homes as a courtesy. The siding was reported to Mcbride at closing. It was address 3 times over the year. All repairs were in the exact same area. All looked good at time of repair but popped and looked wavey within months. This is not about a warranty issue, but an issue that apparently has never been repaired properly since the house was purchased. McBride is not only willing to fix the issue, but fabricated a wind damage counter with no inspection.  I feel this is to deflect from their inability to repair the siding.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/11/2025

  The images submitted by the customer are of seams in the siding, which appear to be affected by wind forcing open the lap joints. Exterior siding is not maintenance-free, and damage resulting from weather-related events, such as high wind force, is not warrantable in the McBride Homes **************** Warranty and falls under homeowner maintenance.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2025, our home experienced flooding due to the builders failure to properly implement and maintain silt management and grading. Despite only receiving 0.30 inches of rain, water was forced into our egress window because of the builders inadequate erosion control measures.The neighboring property, which consists of an acre of unearthed dirt, had no silt protection, allowing sediment and water to overwhelm our storm sewer. Additionally, the builder installed a silt fence that channeled water directly toward our egress window, exacerbating the problem. Due to these failures, our storm sewer was unable to drain properly, resulting in significant flooding and damage.The builder is refusing to take responsibility and is instead claiming this was an "act of God." Despite having clear evidence that:The silt fences were not maintained.There was no significant rainfall to justify the flooding.The yard was not graded properly.The builder has refused to answer my questions regarding their silt management decisions and will not acknowledge their negligence.This situation has taken a serious toll on my family. My wife has suffered emotionally due to the stress and uncertainty caused by this incident, and we have had to invest an extensive amount of time and effort to mitigate the damage and seek answers. Instead of addressing the issue, the builder has ignored our concerns, leaving us to deal with the aftermath on our own.Desired Resolution:We are seeking a resolution where the builder takes full accountability for their negligence and covers the necessary repairs to our property. Additionally, we want assurance that they will implement proper silt management measures to prevent this from happening again. We are also requesting fair compensation for the significant emotional distress and time we have had to spend dealing with this situation.We would appreciate the BBBs assistance in holding the builder accountable and finding a resolution.

  

  Business Response

  Date: 03/27/2025

  The ********* area experienced numerous severe thunderstorms with tornadic supercells on March 14, 2025, resulting in significant damage. During this storm, a rainwater inlet proximate to this residence became silted, impeding drainage. Consequently, it appears that water accumulated, breached an egress window, and flooded the basement. This flash flooding was a direct consequence of the extreme weather event and is, therefore, not covered under the McBride Homes **************** Warranty.

  Customer Answer

  Date: 04/01/2025

  Complaint: 23091838
  
  I have reviewed the business' response and am rejecting it because:
  

  At this point, its my word against theirs. Unfortunately, they have refused to provide any data on their reported rainfall totals or clarify what qualifies as an "Act of God." For example, the highest recorded 24-hour rainfall in the entire ********* area was 1.63 inches at the ********************* near the conditions at my home.

  I have engaged with them repeatedly, but they have declined to comment or participate in further discussion, leaving me no option but to proceed through my insurance. In the meantime, I am meticulously documenting their maintenance practices and compiling reports in case I need to recover the deductible I was forced to pay. We purchased this home just 40 days ago, and this unexpected expense has nearly exhausted our emergency fund.

  As an engineer, I rely on facts and datanot empty claims. I fully expect them to repeat the same scripted response, and I understand that this is common in the insurance industry. However, I want it on record that their customer service has been abysmal; once they secure your payment, they tend to treat you with complete disregard.

  If acknowledging their response on the BBBs behalf is what this entails, then so be it. Even in a hypothetical scenario where they were to reimburse me for my $3,600 deductiblewhich they will notit would not change the way they treated us or their attempts to gaslight us. I intend for this record to serve as a clear reflection of their poor customer service and unethical practices.

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/09/2025

  McBride maintains that the damage resulted from an "Act of God", specifically an unforeseen natural event beyond human control.  As this damage was caused by a natural event, it is not covered under the terms of the warranty.  

  Customer Answer

  Date: 04/16/2025

  Thank you for the response. While I acknowledge that a weather event did occur on March 14, 2025, the data does not support the characterization of the incident as an extreme weather event in my specific area. According to official records, the highest recorded 24-hour rainfall in the entire ********* area was 1.63 inchesmeasured at the Science Centerwhich is not consistent with the type of flash flooding McBride Homes is attributing to this damage.
  I also want to clarify that I am not seeking, nor have I ever requested, a warranty claim. My concern has always been with the lack of proper site maintenance and drainage management, which appears to have directly contributed to the flooding. The fact that a silted rainwater inlet was identified as the cause points to a preventable issuenot an unavoidable natural disaster.
  Furthermore, McBride Homes has yet to provide any measurable data regarding rainfall at or near my property, nor have they clearly defined what threshold constitutes an "Act of God" under their policies. The explanation offered lacks transparency and does not address whether appropriate preventative maintenance was performed prior to the event.
  As previously stated, I have been forced to go through my insurance due to the lack of cooperation and unwillingness to engage further. I am continuing to document their maintenance practices and correspondence should I need to pursue reimbursement for my deductible.
  While I understand this may be considered a final response, I want it to be on record that I remain deeply concerned with McBride Homes lack of accountability, substandard customer service, and unwillingness to take responsibility. I rely on facts and datanot vague, unsupported claims.

  Customer Answer

  Date: 04/16/2025

  I would like to add that McBride Homes was aware of the drainage and flooding issues prior to the March 14th event. According to my neighborwho lives just up the street and provided the attached photosthe street has experienced flooding numerous times during moderate rain. This is not an isolated incident, but rather a recurring issue that predates the damage to my home.
  Furthermore, I have video evidence of *****, the Senior Superintendent at McBride Homes, removing red silt barriers from the storm sewer during the most recent rain event on April 4th and 5th. I was told these barriers are installed to protect both newly laid sod and the sewer system. If that is the case, why were they removed to alleviate flooding during that storm? More importantly, why was this same action not taken during the March 14th event when my home flooded?
  To me, this points to a human oversightnot an Act of God. Preventative measures were clearly known and available, but not properly executed when it mattered most.
  Additionally, Ive observed that silt fences are not being used on the slope behind my new neighbors property, which raises further concerns. If the fences are intended to protect sod and prevent runoff damage, why are they absent there now? This inconsistency undermines the argument that proper stormwater management was in place.
  In light of these facts, it becomes difficult to accept the claim that this flooding was entirely due to uncontrollable natural causes. Rather, it appears to be the result of preventable maintenance failures and inconsistent site management.

  Customer Answer

  Date: 04/16/2025

  I would also like to point out that while there were reports of tornadic weather in the region on March 14, 2025, my home did not experience damage consistent with a tornado. There were no flash flood warnings issued for my area, nor was there heavy rainfall recorded. As mentioned previously, the highest recorded 24-hour rainfall in the broader ********* area was only 1.63 inches.
  To further illustrate the concern: if McBrides workers were operating heavy equipment next door and a crane fell onto my home, would I also be told to go through insurance, rather than hold the builder accountable? The principle remains the same. The flooding in my basement was not an unavoidable natural disasterit was the direct result of ongoing construction activities and site mismanagement, as documented in my earlier replies.
  The failure to properly manage stormwater runoff, maintain drainage infrastructure, and follow consistent erosion control practices directly contributed to the damage. This situation was entirely preventable and cannot be dismissed as an "Act of God."

  Customer Answer

  Date: 04/16/2025

  I appreciate the BBBs continued attention to this matter.
  I would like to reiterate that this issue is not related to a warranty claim, nor do I believe it is strictly a contractual matterunless there is a specific clause stating that McBride Homes assumes no liability for property damage resulting from their ongoing construction activity. If such a clause exists, I would appreciate it being pointed out.
  As stated in my previous responses, this is not about whether my home is covered under warranty, but whether the damage caused by improper site maintenance and construction practices falls under McBrides responsibility. The flooding in my basement was a direct result of a silted drain and inadequate stormwater managementconditions exacerbated by their ongoing work in the development.
  To illustrate the point: if heavy machinery had crashed into my home during construction, would I also be told to simply go through insurance? I believe that is a fair and genuine question. In this case, the damage was not caused by a natural disaster, but by foreseeable and preventable issues directly tied to construction mismanagement.
  Despite my efforts to raise these concerns, McBride Homes has refused to have any further discussion or provide clear answers. Their unwillingness to engage, coupled with a lack of transparency, has left me with no option but to continue documenting these issues and pursue recovery through insurance.
  Thank you again for your time and assistance in facilitating this process.

  Customer Answer

  Date: 04/17/2025

  Here is a screenshot from the video of the superintendent moving the silt barriers during the heavy rain on April 5th I was referring to in my message.

  

  Business Response

  Date: 04/29/2025

  The homeowner's photos demonstrate the Stormwater Pollution Prevention Plan (*****) was functioning as intended, effectively complying with Clean Water Act environmental regulations. As expected during construction in a new community,rainwater may run through unestablished soil. The ***** is designed to prevent this sediment-laden water from reaching natural waterways. Following the rain event depicted, accumulated silt was removed from the street and area inlets.

  Customer Answer

  Date: 04/30/2025

  Complaint: 23091838
  
  I have reviewed the business' response and am rejecting it because:
  
  I appreciate McBride Homes' continued participation, but their latest response still fails to address the core issue: the flooding of my home was caused by inadequate site management during active construction, not by any unavoidable natural event, nor is it solely a matter of environmental compliance.
  
  They state that the Stormwater Pollution Prevention Plan (*****) is intended to prevent sediment-laden water from reaching natural waterways. However, I have video evidence showing their Senior Superintendent, *****, removing a silt barrier during a rain event on April 4th and 5th. This allowed sediment and runoff to flow directly into the storm drain.A screenshot from that video, labeled Screenshot 2025-04-17 ******, was previously attached in an earlier response. I would be more than happy to provide the full video as evidence, but unfortunately, the BBB platform does not support MP4 uploads.
  Furthermore, following this event, an unnamed neighbor had to take it upon themselves to replace the removed silt barrier in order to prevent further runoff into the water system. McBrides actions directly contradict their stated purpose under the *****. If the silt barrier is meant to protect sod and waterways, why was it removed during a storm, and why was no such action taken when my home flooded?
  

  They have also failed to respond to several specific and important points I previously raised. I am now requesting a direct, individual response to each of the following:
  1. Lack of ******************** McBride has not provided any verifiable rainfall data specific to my area to support their Act of God defense. The highest official rainfall recorded in the entire ********* area the March 14 24-hr period was 1.63 inches, hardly a catastrophic event.
  Please provide your source and data for March 14-15.
  
  2. No Flash Flood Warning: There was no flash flood warning issued in my area during the March 14 event, which undermines their assertion that this was an unavoidable weather disaster. No other homes flooded. Even homes at the bottom of our subdivision in the flood plane.
  There doesn't need to be a warning for a home to flood? This would point to a non weather related event in my eyes. There was no heavy rain in the forecast or during the event.
  
  3. No Tornado-Related Damage: They claim there was tornadic weather that day, which there was. My home suffered no damage consistent with tornadic weather.
  Why was this stated if it does not apply? It does not justify anything to me.
  
  4. Prior Knowledge of Drainage Issues: McBride was previously aware that water had pooled into the foundation area during a prior rain event before we moved in. Despite this, they still chose to place a silt barrier at the downslope area of my yard, right by the egress window, effectively trapping water where it would do the most damage. 
  Why was this barrier placed there and why was a barrier that strong chosen?
  And then after my home flooded why did you not put the same barrier around the homes up the hill from me to protect their sod?
  
  5. Silt Barrier Removal During Storm: If the ***** and silt barriers are designed to protect waterways, why did McBrides superintendent remove them during an active rainstorm, directly allowing sediment runoff into the waterway? This directly contradicts their stated purpose.
  Why did McBrides superintendent remove the barriers during an active rainstorm, directly allowing sediment runoff into the waterway?
  
  6. ***** Silt Fence Placement Justification: Can McBride show where in the ***** it states that placing a wire-backed black silt fence around the entire downslope side of a home, directly beside an egress window, is acceptable practice for controlling sediment and stormwater? This configuration trapped water against my foundation and contributed directly to the flooding of my basement.
  
  

  I respectfully request that McBride Homes address each of these six points directly and individually. Anything less than a direct response to each item will be viewed, in my eyes, as an implicit admission of fault and an unwillingness to engage in good faith.

  Thank you again for the opportunity to provide this follow-up.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/08/2025

  McBride stands by its previous responses.  The flooding that occurred at this home was completely out of McBrides control and of no fault of McBride.  The ********* area has seen unprecedented amount of rain.

  Customer Answer

  Date: 05/09/2025

  Complaint: 23091838
  
  I have reviewed the business' response and am rejecting it because:
  
  Not accepting till you answer my questions or acknowledge you will not answer them
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/09/2025

  Also half of my questions didnt even pertain to the flooding event. So you just wont answer any questions from a homeowner? Another reason your customer service is abysmal. I am asking a question on the BBB and you still will not answer.

  Customer Answer

  Date: 07/14/2025

  071425JM: Left a message and sent the consumer a email to return a call to the bbb. 

  071425JM: Spoke with Mr. ****** and he has confirmed that the ****************************** is taking care of the situation at this time and we can close this complaint. As he was unaware that the *************** and to file with the ***************** before the work would begin. So, as of now things on moving with the *****************-(But slow) and he would like this complaint "Close" at this time and if he has any other issues or concerns he will get the BBB involved. He thanks us for all of our help in pushing this through. 

  

  Business Response

  Date: 07/14/2025

  071425JM: Spoke with ***** the operation manager and she was going to verify with the Owner-*** ***** that the insurance company has cut a check or take responsible for getting this customer issues resolve in a timely fashion. 

  071425JM: Mr ***** and ***** conference called me back and confirmed with me that the insurance company has issued the consumer a check-(#********) to take care of off or the repairs needed. ***** has also advise the consumer if they need anything else to call her or ***** and they will make sure they would do whatever it takes to make the consumer happy. ***** the open would like this complaint **** as Closed or Resolved at this point. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the buying process with McBride in 2022. We finally moved into our home in November 2023. Initially we were very happy with the look of our home. After a week or so, we began noticing that our floors were not installed very well. We had floor creaks, dips, weak spots, etc. McBride gives you a 1 and 11 month warranty where you report issues and they send someone out to address these issues. So we reported the things on our 1 month and everything was addressed. Unfortunately when it came to the floors, their flooring contractor made comments about our foundation not being done right. We were getting the run around for several weeks before someone else came out and assed the issue and they claimed it was something with the joist in the basement. They came out to repair that I would say around January 2024. Two weeks later we notice the floor hadnt gotten *******. It seemed like adding the beams to the joist made the floor shift. Anyway we put this in our 11 month warranty in which they sent their contractors out again but this time our floor is worse. No I have two big dips between the kitchen and breakfast area and my floor is uneven in other spots. Of courses they bring more wood pieces to support joist and began banging and drilling from the basement. So we let a week or so pass to give it time to adjust and even about and it did. My floor is worse than where we started. Ive reached out to McBride on several occasions and they refuse to have anyone come out to look at it. Because I am past our one year they wont even bother addressing it and suggest we use a contractor. Why should we have to pay someone out of pocket for an issue that is their fault and was never properly fixed. Now my floor feels like I have hills/bumps I can feel the dips and raises when walking across the floor. There is a huge spot that is weak and makes so much noise. The dips are horrible. I would just like for them to take accountability and have someone come out and assess.

  

  Business Response

  Date: 03/24/2025

  McBride******************* Warranty does not guarantee a squeak-proof floor. This home is currently out of the 1-year warranty, but while under warranty, services were completed to address the customers concerns. During these services, it was determined that the issues being raised were not a structural failure and the home conforms to the tolerances as defined under Structural Elements in the Warranty.  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home with McBride on 12/03/2024. During our initial Closing walk through My husband and I noticed roof shingles sticking straight up on the roof. We disclosed this with ****** who did our walk through, he kept assuring us that McBride takes pride in their workmanship and that it would get fixed. We also shared concerns on how would we know if the roof would be fixed properly, when it was obvious the shingles were not installed properly. He kept assuring us it would be fixed. During our 30 post closing we brought up the same roofing issues, which we were told it would get fixed. On Thursday 03/06/2025, we noticed the same shingles were sticking straight up on our roof. The same area we had previously reported, and the same issues on our closing walk through, as well as our 30 day post closing walk through. When we reached out to McBride we spoke with *** from customer service she told us the shingles are not covered. *** has not been helpful what so ever. And when weve asked *** on multiple occasions if we can speak to a manger she refuses to forward us to a manager. McBride homes have shown time and time again their unprofessionalism, as well as cutting corners in our home building process. We will not settle until our roof is fixed. I have more screen shots of email communication with ***, but having issues with uploading.

  

  Business Response

  Date: 03/19/2025

  McBride is currently working with the roofing contractor and the homeowner to address the shingles in question and make sure this complaint is resolved.   

  Customer Answer

  Date: 03/19/2025

  Complaint: 23052090
  
  I have reviewed the business' response and am rejecting it because:
  We have not heard from McBirde, and McBride has refused to take care of our roof issues. Please see attached email where *** states McBride will no longer respond to our roof related issues. Our roof was not properly installed to begin with, and we continue to have the same issues. Multiple shingles continue to lift from our roof, and shingles continue to blow off our roof. 
  
  Sincerely,
  
  ****** Rule

  

  Business Response

  Date: 03/27/2025

  The roofing company completed repairs as requested by the customer on 3/14/25. On 3/18/25, the customer service department reached out to let them know the service was completed but we have not received a response from them regarding the roof repair. The customer has reached out on 3/19/25 to schedule additional warranty services not related to the roof.

  Customer Answer

  Date: 05/14/2025

  5/14/2025 PE:  Email into the consumer, ****** Rule to introduce myself and inform her of the mediation status.  Asked for a follow up call to discuss the case.  Provided my direct dial number.

  5/16/2025 PE:  Spoke with ******, the consumer.  She explained that when McBride quit communicating with her, she went to ***** Roofing who put the roof on originally for McBride.  ***** roofing made all the necessary repairs.  However, I do think it is questionable that the walk through paperwork doesn't have any mention of the roof as a checked item.  Consumer didn't pay ***** Roofing, they paid McBride.  Consumer is satisfied but was told that if she had any other issues on the checkoff list that went bad or unheaded by McBride, to open a new complaint.  Consumer stated also that other residents in the community have had similar problems with roofing.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service work was requested two months after I closed on the home. McBride advised me to wait until closer to one year to make the repairs. Now about a year later McBride is refusing to perform the previously requested repairs. I feel like this was premeditated.

  

  Business Response

  Date: 01/21/2025

  McBride has reached out to this customer and is currently working with them to address these repairs