Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCOUNT RESOLUTION COR
  Balance
  $1,300
  Account number
  ******* Date opened
  Feb 11, 2022
  Account type
  Collection
  
  
  
  I have contacted the account above several times in reference to this account not being mine. This company has illegally reported on my credit report. There is no email, no evidence, no phone call. I have no idea who these people are. I’m planning to apply for a mortgage and it’s come to my attention that this collection on my record could hurt my ability to qualify. I truly believe that it would help me immensely if you could contact them to help me get this inaccurate item removed off my report on all credit bureaus ********* ******* *** ***********

  

  Business Response

  Date: 03/21/2023

  Account
  Resolution Corporation (ARC) received this complaint ******** on 2/25/23.
  The consumer
  indicates in the complaint that the consumer has contacted ARC several times in
  reference to the account not being the responsibility of the consumer. The
  consumer believes the account is inaccurate and should be removed from
  reporting to the credit reporting agencies. The consumer’s desired resolution
  is for ARC to correct the credit reporting.
  The consumer
  called ARC on 2/24/23. While identifying the consumer and the account, the call
  was terminated by the consumer.  This is
  the only time the consumer has contacted ARC.  ARC has made multiple attempts to reach the
  consumer with no success.  ARC has
  responded to multiple verification and dispute requests the consumer has made
  to the credit reporting agencies.  ARC is
  not aware of any inaccuracy with the account.
  ARC mailed the
  consumer an FTC Identity Theft Victim’s Complaint and Affidavit with the
  validation of debt on 2/24/23. If the consumer completes the Complaint and
  Affidavit form and returns it notarized with a police report to ARC, ARC will
  continue the investigation and review of the account.
  ***** ** ***** ***, President of ARC attempted to call the consumer on 2/23/23, however, Mr.
  **** was not able to reach the consumer. ARC would like the consumer to know
  that their office is available to discuss the account/complaint at any time. As
  it relates to the consumer’s request that the account is removed from credit
  reporting, ARC would like the consumer to know that the policy of ARC is to
  credit report accurately. Since the consumer was sent supporting documentation
  for the debt, ARC has not received a notarized FTC Identity Theft Victim’s
  Complaint and Affidavit with a police report, and ARC has attempted to reach
  the consumer, there was nothing further for ARC to do at this time as it
  relates to the complaint. However, ARC remains available to discuss the
  complaint with the consumer at any time.
  Our office is
  in receipt of complaint ******** on 2/25/23. For all the reasons identified
  above, our office is closing the complaint with an explanation.
  Our office
  considers this complaint resolved. Please contact our office if you have any
  additional questions. Thank you.

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted that an account was added to my credit report. I am not liable for this debt with ACCOUNT RESOLUTION CORP and I do not have a contract said company. The original paperwork was not sent to me before this debt was added to my credit report. The Amount Disputed: $2660.00. DO NOT RESPOND TO THIS COMPLAINT AS "VALIDATED". I AM FILING THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA). I WILL SEEK ATTORNEY REPRESENTATION GOING FORWARD.

  

  Business Response

  Date: 01/11/2023

  Account
  Resolution Corporation (ARC) received this complaint ******** on 12/16/22.
  The consumer
  indicates that he was not notified of the debt prior to credit reporting. The
  consumer believes his consumer rights were violated. The consumer’s desired
  resolution is for the account to be removed from his credit report.
  ARC is not
  aware of any consumer violations with the account. The account was placed at
  ARC on 7/19/21. The consumer was mailed a validation notice on 7/20/21 prior to
  the account credit reporting.  ARC  mailed validation of debt to the consumer on 1/5/23.
  ARC does have the accounts marked dispute and the disputes are updated to the
  credit reporting agencies.
  ***** ** ***** ***, President of ARC attempted to reach the consumer by phone on 1/11/23 to
  discuss the account and complaint, however, Mr. **** was not able to reach the
  consumer. ARC would like the consumer to know that their office is available to
  discuss the account/complaint at any time. As it relates to the consumer’s
  request that a deletion is made to the credit report, ARC would like the
  consumer to know that the policy of ARC is to credit report accurately. Since
  ARC has attempted to reach the consumer by telephone, is unaware of inaccuracy
  with the accounts, sent validation of the debt, and the accounts are reporting as
  disputed with the credit reporting agencies, there was nothing further for ARC
  to do at this time as it relates to the complaint. However, ARC remains
  available to discuss the complaint with the consumer at any time.
  Our office is
  in receipt of complaint ******** on 12/16/22. For all the reasons identified
  above, our office considers this complaint resolved. Please contact our office
  if you have any additional questions. Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that there is inaccurate account that I needed to report. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:
  
  Account Name **** *** *** ******* ****  ******* ****** *******
  Account Name **** *** *** ******* **** ******* ****** ******* 

  

  Business Response

  Date: 12/20/2022

  Account
  Resolution Corporation (ARC) received this complaint ******** on 11/21/22.
  The consumer
  indicates that there is an inaccurate account to report. The consumer does not
  indicate the inaccuracy. The consumer’s desired resolution is correction to the
  credit report.
  ARC is not
  aware of any inaccuracy with the accounts. ARC will mail validation of debt to
  the consumer on 12/21/22. ARC does have the accounts marked dispute and the
  disputes are updated to the credit reporting agencies.
  ***** ** ***** ***, ********* of ARC attempted to reach the consumer by phone on 12/20/22 to
  discuss the account and complaint, however, *** **** was not able to reach the
  consumer. ARC would like the consumer to know that their office is available to
  discuss the accounts/complaint at any time. As it relates to the consumer’s
  request that a correction is made to the credit report, ARC would like the
  consumer to know that the policy of ARC is to credit report accurately. Since
  ARC has attempted to reach the consumer by telephone, is unaware of inaccuracy
  with the accounts, will send validation of the debt, and is updating the
  accounts as disputed with the credit reporting agencies, there was nothing
  further for ARC to do at this time as it relates to the complaint. However, ARC
  remains available to discuss the complaint with the consumer at any time.
  Our office is
  in receipt of complaint ******** on 11/21/22. For all the reasons identified
  above, our office considers this complaint resolved. Please contact our office
  if you have any additional questions. Thank you.