Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the warranty on 12-9-23 and its supposed to be a power train enhance and the warranty They claim they need additional tear from the service department. The motor is gone on the truck and they claimed they need additional tear the dealer says that the motor need to be replaced They should repair it but they trying not to repair this vehicle is been since April 2023.

  Business Response

  Date: 09/24/2024

  We spoke on ********* ******* on 09/16/2024 about a claim that was currently in process. We reached out to her administrator, ***************, and they informed us that they were waiting for more information from *********** mechanic on what caused the failure. I will reach out to *************** again and get an update on the status of the claim so we can get this resolved. 
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought the policy back in September i pay 160 monthly on the policy .current situation truck is at dealership and water pump and the do not want to cover because it is not ****** miles but truck is past 30 days grace ****** and truck is currently at ******.and was told at dealership claim was denied because **** was not going to install aftermarket part after i told by Athena that i can take back to dealership.

  Business Response

  Date: 12/08/2023

  Good afternoon, I apologize for any inconvenience you have had trying to use your policy. After further reviewing your account, we were able to discover why your claim was denied. When you set up your policy on 9/1/23 you gave us the exact mileage on your vehicle at that time (*******), at that point you were advised of the 30 day AND ***** mile waiting period before any claim can be filed. That information can also be found on page 1 of **************************************************************** your complaint. When you filed a claim on 11/30/23 you had since only driven 352 miles (*******). That same day you called in to our customer care department and spoke with our representative ***** where you repeatedly asked for an exception to be made and he advised you that unfortunately we are unable to make any exceptions. At that time, you told ***** you would call us back & disconnected the call. We have not received any contact from you since. If you no longer want to keep the coverage, we can cancel out the policy and mail you any refund due.
  Best Regards.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called # on "junk mail" i received in mail-addressed to me and with the year make and model of my vehicle on it-and asked to be removed from their mailing list and their calling list. Was very rudely talked over, very rudely treated on the phone, totally ignored what my call was for even though I repeated it several times to the point that I had to holler at to get over the fine young man that answered the phone and became a rude person as soon as he realized I was not going to buy a policy on my truck to replace the policy I just got less than a month ago from my Ford dealer that I purchased the truck from. The rude person still played the rude hard sell salesman game-and refused to listen even though I repeated my original request probably 10 to 15 times as he was busy talking over me and talking over me and talking over me and talking over me.

  Business Response

  Date: 10/12/2023

  Thank you for bringing this call to our attention. We have reviewed the call and will take the appropriate steps to train and take disciplinary action against our employee.  We will also make sure you are removed from the mailing list and will not contact you again. 
  
  Thank you