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Business Profile

Optometrist

Tamra L. Soriano OD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son bought his frames somewhere else but went to her for a prescription. We were told it would cost $110.00. When I paid the bill for him it was $236.00 so that was over twice what they had quoted me. This was an extreme charge and I don&#**;t want it again. She did something to his eyes and I asked if there was a charge for that and she said no. She said she would contact us on April 9th and now it is April 11th and we haven&#**;t heard from her. I am getting the runaround and getting tired of it. I suspect she will keep the frames because my son bought his frames somewhere else. We were quoted a price and paid a price over what we were quoted. I would like his frames with the new prescription in them, a refund of what the price was told to us and contact by the business.

    Business Response

    Date: 04/15/2024

    *****, We are sorry for the confusion. It appears the price of $110.00 you were quoted was for your son's exam. The lens you purchased for him were a specialty material and were $140.00 and with the 10% discount you received brought his lens total down to $126.00. So the entire balance was $236.00. Again I apologize that was not explained better to you. Fortunately I do see you were notified on 04/10/24 of the arrival of the product and you were able to come in and pick them up today 04/15/24. I will apologize that it did take us a little long to receive them for you since our office was damaged with the tornado on 04/01/24 it did make some delays for us. Again I am sorry for the inconvenience that made for you.  

    Business Response

    Date: 04/15/2024

    I have sent this message back to the patient. : *****, We are sorry for the confusion. It appears the price of $110.00 you were quoted was for your son's exam. The lens you purchased for him were a specialty material and were $140.00 and with the 10% discount you received brought his lens total down to $126.00. So the entire balance was $236.00. Again I apologize that was not explained better to you. Fortunately I do see you were notified on 04/10/24 of the arrival of the product and you were able to come in and pick them up today 04/15/24. I will apologize that it did take us a little long to receive them for you since our office was damaged with the tornado on 04/01/24 it did make some delays for us. Again I am sorry for the inconvenience that made for you.  

              Could you let me know if we should do anything further to protect our office? 

Tamra L. Soriano OD is NOT a BBB Accredited Business.

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