Business ProfileforPaschal Air, Plumbing & Electric

I was charged $475 to replace a capacitor that sells onlinefor $65 and check gas pressure. The manager declared this was fair and reasonable. Stay away!The original capacitor was working fine but I finally weakened to their constant "it's on the way out needs replaced" for all previous service calls even when the unit was almost new. The service call before that the Technician tried to sell me a special compressor starting booster system to the tune of over $900 dollars! If that was necessary the manufacturer should have put it in. I am done with their tactics and rip-offs.

******************,Thank you for allowing me to speak with you and explain the value that we provide in offering our services. For clarification the Turbo 200 price is $375 and the Equipment Maintenance that we provided is valued at $100. I can definitely understand frustration with today's high prices. Everything we purchase today is substantially higher than it was a few years ago. Yes, I know that you can buy this item and most any item for substantially less than what a professional service provider will charge. The part itself is a small part of the repair. Having the knowledge to diagnose the repair by a trained, licensed and insured professional with all the special tools comes at a cost. Showing up in a fully stocked service vehicle is also a part of that. We seek to attract the best of the best employees to provide the *********** Services that our ****** + customers deserve and expect. To do this, requires that we pay livable wages with great benefits for them to support their families. As to the "special compressor starting booster," we currently offer this for $375 as well, which comes with a 5 year parts & labor warranty and is made in the ***. This part is not required, but its job is to allow the compressor to start up easier which extends the life of the system. We encourage our technicians to explain this great option to all of our customers.Even though you may not agree, we truly appreciate the opportunity you gave us and hope to have the opportunity to serve you again in the future.