Reviews

Review Details

• Review fromCharles W

  Date: 05/25/2025

  1 star
  Although the salespeople were courteous and seemed nice, our experience with this dealership was deplorable. We were sold one vehicle believing it to be the same model we had previously looked at, just in a different color and with 3000+ miles on it. We discovered it did not have the features we had requested and also had a recall that could not currently be fixed. Therefore, we returned and asked them to take the vehicle back. They said we had kept it a day too long, we could only get credit towards another vehicle they could find for us; we would get full trade-in value for it. After a week or so, they found us an acceptable vehicle, but when we got the paperwork for the final sale, they did not give us full trade-in value on the original vehicle. They also added an administrative fee that they had told us was not going be charged. We ended up being charged over $2000 more than we should have been. The only option given to us to take back the unacceptable first vehicle. I would not recommend purchasing a vehicle through this dealership. In my opinion, they are very untrustworthy and do not honor their word.

• Review fromColleen W

  Date: 11/14/2024

  1 star
  DO NOT USE THIS BUSINESS FOR ANY **** PARTS. Ordered a special order part at 12:30, tried to cancel at 1:57, 2:15, and 2:30 being told no because it was already ordered. The only time stamp was at 15:50 pm when the charge was made. They are forcing us to pay for a part we dont need nor want because of a no return on special order parts even though the part wasnt order by the time we tried to cancel. ****** learned. NEVER WILL GIVE SAKELARIS ANY BUSINESS and I suggest you dont *********: Husband went to pick up the NON RETURNABLE SPECIAL ORDER PART, only to be told THEY SENT IT BACK BECAUSE IT WAS THERE OVER A MONTH!!!!!!!

  Sakelaris Ford Lincoln of Camdenton

  Date: 11/15/2024

  Hello, I would like to reply to your concern.  Unfortunately, ****************** has a policy that special order parts are non-refundable, by the dealership.  ******************* came into our dealership parts department, to order a headlight for his Mustang, he was told this was a Special-Order part, that there were no refunds, and that he would have to prepay for the part. This is also our dealerships policy.  Mr. ********** proceeded to order the part and paid for the part. As soon as the part is ordered by our dealership, that part is charged to our dealership and there are no refunds by **** to us and in turn there are no refunds to the customer.  The customer found out AFTER he ordered the headlamp that his original headlamp was simply disconnected and did not need a new headlamp.  We explained to the customer that unfortunately, it was too late, that **** processed the order and there were no refunds, just as we had explained BEFORE the customer authorized us to order the special-order headlamp.  The customer refused to pick up the headlight that he ordered and then proceeded to try to stop payment on the headlamp, AFTER he knew the terms and conditions.  This was an underhanded move as the customer ordered the headlight, the dealership was billed by ****, and the customer was going to intentionally stick the dealership with a special-order part, without paying for by reversing charges on credit card, when he ordered and found out didn't need after the fact, after we ordered the part that had no refunds from **** on.  

  Our dealership disputed the credit card company that the customer intentionally tried disputing, and the customers credit card company sided with our dealership and awarded us payment as we were in the right.  This upset the customer, and the customer came into our dealership asking to talk about this situation. 2 options were given to the customer.  First was to take the headlight he paid for or second, take a voucher for free Maintenace on an upcoming visit at our dealership.  The customer and I MUTUALLY decided that since the part was not needed by the customer that he would rather have the no charge service, and we shook hands, and everything was fine and the customer left.  Then the customers wife had a phone conversation with me again AFTER the fact that her husband and I came to an acceptable mutual resolution to the situation and was not pleased and handled herself in a nonprofessional manor in tone, was rude and had nothing but negative remarks on the phone. Please remember we have done nothing wrong at all, we have just special ordered a part that the customer authorized us to order, and the part is unfortunately non-returnable, and the customer and I mutually agreed to a resolution. Our dealership earns .5% return allowance on al the warranty parts we order to help offset sending inventory back should we have to.  So, to be clear, we are not refunded 100% but rather .5 % of the price of anything returned vs throwing it in the trash can.  The customer did not pick up the part, so yes, we did return the part for a .5% credit, out of the funds we earned from warranty parts ordered.  Not a refund on that part but we used .5% of earned fund to return a part the customer would not pick up.  Because of the demeaning phone call, I made the decision to reorder the light and give it to the customer when it gets in, in Liew of the free Maintenace and suggest the customer find another dealership that can make them happy.  That way, they get exactly what they ordered and paid for. I will mention, I really had a great conversation with Mr. ********** and really enjoyed talking with him, he is a very nice gentleman, and it's unfortunate that the conversations with the wife, went the way they did to end future business with our company.  Please let me know if there are any other questions.  Thanks ***** Sakelaris 

  Colleen W

  Date: 11/19/2024

  Sakelaris response seems to be missing many facts as well different memories of the encounter. First, as stated in my review, we did try to cancel the ordered TRUNK BRAKE LIGHT, not a headlamp, within an hour of it being ordered. Yes, we felt asking for a part to NOT BE ORDERED WITHIN AN HOUR was something most businesses would agree to. We did dispute the charge with our credit card company to try and rectify the situation, which in no way is wrong or sticking it to the dealership when you are stonewalled by the business so quickly. (Its amazing that they have NEVER hit the wrong button and had to correct an order!). According to this response, it is the DEALERSHIPs policy. But in conversations with the President of the establishment, it was repeatedly said it was FORDs policy. We NEVER REFUSED to pick up the order. We were in the process of disputing the charge which takes time. Once we were told that the ** company they found the charge to be valid, my husband went to pick the trunk brake light up which WASNT THERE! This was 1 month after the order. As soon as we realized we would be charged for the part, my husband went to pick it up only to be told THE DEALERSHIP RETURNED THE PART TO ***** The President said there was no policy on how long they hold on to parts regardless of being prepaid. This response neglects to say the conversation regarding the no charge maintenance was offered BEFORE being notified of this review. Once the President saw the review, which was posted prior to this mutual agreement, he contacted us to coerce us to delete the BBB review in good faith. We had an issue deleting the factual account until the offered services were provided. We informed him that once the service was completed satisfactorily and timely we would remove this review. Didnt feel good about it but decided enough was enough. The demeaning phone call is a two way street. When the President tried to continue to talk without a two sided conversation going on and on how the bad reviews are only people coming into Camdenton that were vacationers and didnt understand they arent open on the weekends, we had enough. He also accused people do bad reviews and no good reviews. Wed had enough and said if he would guarantee when we brought the car in for the free service of oil change and tire rotation with no waiting time, we would delete the bad review. (Again, against our wishes but wanting to put this to rest. ). There was no suggestion of finding another dealership. The president stated he was withdrawing his offer of the free maintenance that came with the price of deleting the factual review and didnt want to do business with us. He ordered the part, which we paid for ($275), promised we will not be charged for it again and proceeded to hang up on us. Amazing how unprofessional a President of a **** dealership can be, isnt it? Just got home from my husbands surgery in *** today, same day as being notified the part is in. Sure hope its there tomorrow when I go to pick it up because my husband cannot pick it up. Ill keep the part, sell the part, give it away. Doesnt matter. Sakelaris will never have one ***** of business from me and I wont recommend them to anyone. The response above sets the tone for the customer service.

• Review fromMeg S

  Date: 03/16/2024

  5 stars
  Best dealership Ive ever been to hands down!! The most professional group of salesmen youll ever met that will go above and beyond to help a person get into the perfect vehicle!! If your looking for a great customer service, great selection in inventory and all the way around best experience in buying a vehicle, go check out Sakelaris **** in Camdenton, Mo!!

  Sakelaris Ford Lincoln of Camdenton

  Date: 03/17/2024

  Thank you ***, we appreciate the kind words. Our staff really tries and we are so glad you enjoyed your experience. We look forward to serving you again. 
  

  Thanks

  ***** Sakelaris

  Owner

• Review fromMike T

  Date: 08/14/2023

  1 star
  Waited a month for an appt on a recall on our 2012 F250. Took it in a day early so the engine was cool for them to work on the next day, which was a 4 hour job. Waited 2 days, called to find out when we could get the truck only to be lied to and then after that our phone calls went unanswered. We went down and again lied to about waiting on some sealant that wasn't even needed for the recall that was being fixed. Went back after 2 weeks and they had not even looked at the truck. Now the warranty on the recall is past the date. Took to another one of their dealerships and they tried to help, but the Camdenton Sakaleris dealership would not even respond or help. Contacted **** filed a report and was told the recall for our truck just gets kicked out of the computer because it is after the recall date, so no help there either. Will do everything I can to make sure people do not do business with this dealership.

  Sakelaris Ford Lincoln of Camdenton

  Date: 08/15/2023

  First off, we are sorry to hear about your situation. After a lengthy discussion of the facts, it was discovered that the service writer that you started out with had quit and had not ordered the parts, after this was discovered, the correct parts were then ordered and were at the dealership, the day ************** came into the dealership to pick up his truck, to take it to another dealership. ************** was told we now had the parts in stock, and we were getting ready to install them that day, under the open warranty. ************** became upset with our service manager because the repair had taken longer than he expected and called the service manager cuss words, used extreme profanity and told employees to do acts with using cuss words and ************** said he was never coming back and took his truck without having the repair done. We apologize about the miscommunication but at the time the truck was at the dealership, and the parts were at the dealership, so it could have been fixed under warranty, but because the customer demanded his truck and left without the repair, we have no control over, if the manufactures date to complete the repair has passed. The timelines in which to repair are dictated by the manufacture, not the dealer. Thanks Sakelaris Service Team

• Review fromChristy S

  Date: 02/22/2023

  1 star
  Buyer Beware. All nice and helpful when you are buying a vehicle. Also big on selling expensive extended bumper to bumper warranties that **** will not allow you to use. And forget about them getting back to you after there is an issue cause the general manager ignores calls. I will never go here again or get a **** again!

  Sakelaris Ford Lincoln of Camdenton

  Date: 02/23/2023

  *******, you forgot to mention that you bought your car in 2021 and drove it for 25,000 before coming back to the dealership on 2-5-23 to say that you had an issue with your headlight. After inspection, it was discovered that your headlight was in fact BROKEN. Ford Motor Company does not warranty items that are BROKEN as that would be a customer pay or insurance claim. You forgot to mention, I as the owner personally called you and spent several hours trying to HELP you in working with Ford to reverse their decision. You may not agree with Fords decision to deny your warranty claim when the light was BROKEN, but I personally went way out of my way to help you. Your factory and extended warranty are in effect and would have and still will cover items that fail under the warranty guidelines, but no manufacture or warranty company will fix BROKEN parts, that's an insurance claim. Thanks ***** *********

• Review fromMichael D

  Date: 10/27/2022

  1 star
  Sold my son a vehicle with a serious safety issue. Their own service depart Cant fix it and they are trying to make him pay for half the bill for ********** to fix their problem. This business is known for this type of service.