ComplaintsforJ V Contracting
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My refrigerators defrost circuit board blew during a power surge. Bought the unit from Lowes, called Lowes to provide a service company. Lowes provided J and V Contracting. Called J and V to come service my LG refrigerator. The office girls got a service guy to come out and charge me $79.00 only to say they can't get LG parts. Then I was told the girls are new. Also that Lowes refers them to lots of LG customers, all who take off of work and all who pay this $79.00 fee. Scam??Business response
09/14/2021
All customers are told about the non-refundable service charge for businesses over 60 miles away. $79 service charge is charged to every initial service call for time and/or diagnostics. We could not get the part she needed because the part she needed has been discontinued.Customer response
09/14/2021
Complaint: ********
I am rejecting this response because:
If they worked on LG refrigerators, that response would be ok. ******* told me they do not work on LG refrigerators. I stated in the original phone call I had an LG refrigerator. His response was also that the girls that answered were new. This is the first I'm hearing this part is discontinued.
Sincerely,
***** ******Business response
09/20/2021
That is not true at all, we do service LG. We do have a harder time finding parts for their products especially the older they are the harder they are to find. My company is in no way a scam. Your residence is 92 miles from our office so I can assure you that we made nothing off of this visit. I apologize for any miscommunication.
******** ********Customer response
09/22/2021
I would agree on miscommunication. I would also train ******* on his response to questions. Our conversation was different in person, enough for me to be concerned and also let Lowes (place of purchase on a 2 year old $2500 refrigerator) know of my interaction with him. I would recommend anyone dealing with this person to record any conversations as proof. Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.