ComplaintsforPlatinum Roofing

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3-6-2023 I had an appointment with Platinum Roofing Company to put a new roof on my home. After the crew packed up and left my roof was on fire. I was recently informed by the owner ******* ***** that the supplier sent him the wrong material which was flammable. The crew was also smoking cigarettes during the installation. The company did come back 3-7-2023 to install another roof to my damaged roof, but to this present date my so called new roof is leaking on the third floor and I have a leak on the second floor. I asked the owner to at least put a tarp on the third floor, which he must not have done as I'm still getting rain. I still have an unfinished/unliveable room on the third floor which *** ***** promised to finish, which he did not have completed. Because of the actions and inactions of *** ******* *****, I have considerable structural damage, falling plaster, cracks, holes in three ceilings etc... I have mold setting up in several seen and I know unseen places. My family has suffered with soot and smoking inhalation. My daughter complains of headaches and heart pain.

  

  Business response

  08/22/2023

  The customer has two roof.  A flat rubber roof and a shingle roof.  The customer contracted with us to replace the the flat rubber roof.  When the customer called us and stated  there was a leak, even though the customer never paid us for the roof replacement we still sent one of our technicians out to take a look at the roof.  Our technician discovered that the leak was not coming from the flat rubber  roof that we replaced but it was coming from the shingle roof that we were not contracted to replace.  

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to several leaks on one (right) side of my home and inadequate application of shingles, I opted to have a new roof installed. I signed a contract with Mr. ******* **** ** on 8/17/2022. On 9/9/2022, a crew came out at 7am to begin work and finished around 8pm that day. The following day, Mr. **** *** collected my payment of $9,000. Later than night, it rained considerably, and I discovered a new leak, but now in the rear of my home. I called on 9/11/2022 and visited Platinum Roofing’s office on 9/12/2022 to inform them of this. On 9/12/2022, Platinum Roofing sent out a gentleman (apparently the same gentleman that delivered wood during my install) to look at the rear end of my home. After climbing atop of the roof, he said that the roof is not the cause of leak, and it appears to be at point where my roof meets the metal owning that is over my patio. I replied to him that while I understand this, I had leaks on only one side of my home; now after a proper install, I have a new one in a place I never have before. I assume that there was a material covering this section that prevented moisture from getting in that is no longer there now. The gentleman reiterated that it is not the roof that is the problem, but he would speak to Mr. **** ** and would send someone out to place a (metal) material over that section of my home to prevent water for entering again. I called Platinum Roofing again on 9/21/2022 to see when someone would be out and did not receive a call back. As of 9/30/2022, I have removed all items from that part of the house as there was a mildew smell and have not heard from Platinum Roofing. I will be using another company to rectify this issue as it appears that Platinum Roofing’s customer service post installation is not responsive. I have posted a ****** review on 9/30 as well. On 10/4/2022, I received a phone call from Mr **** requesting a call back. As mentioned, I will be working with another company to resolve the issue.

  

  Business response

  11/11/2022

  The roof is leaking in an area we didn't work on.  We don't install metal roofs. 

  Customer response

  11/14/2022

  I have attached a bit of documentation for clarification. The total file is too large to send in the complaint hub. I will email the whole document. Thank you!

  Customer response

  01/27/2023

  1/27/2023 : Left a vm and texted the consumer for an update

  1/27/2023: I have not heard anything from them and the issue has not been resolved.
  

  

  Business response

  01/27/2023

  The first picture, is a picture of both roofs. The brown roof is the shingle roof that I replaced and the other part is the metal roof that I did not replace. When you replace a shingle roof, you are finished after the shingles ,and before the fascia board began.

  As a shingle roofer, you do not put metal on the facia board. 

  
  

  The second picture, shows the metal that’s needed. “That’s the white strip”

  One part of it, is screwed into the metal roof and the other part of it, is screwed into the the facia board.  “Yes” this roof did need the metal peace for it not to leak, but that is part of the metal roof,  not the shingle roof that I replaced.

  
  

  When the customer called us, we

   came out and told the customer,

   that the metal flashing that was needed, is part of the metal roof and that we do not do metal roofs.

  Customer response

  02/06/2023

  Good afternoon,

  Please see attached and let me know if anything further is needed. 

  Many thanks,

  * ******

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