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Business Profile

Event Center

Omni Banquet Events and Conference Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/13/2024 I booked Omni Banquet Center for an event to take place on 6/15/24. However, that event did not happen. Do to construction, which was promised by the manager to be completed by then, was not. After several conversations with the manager, ****** ****, of promises of a complete refund it wasn't until 6/21/24 that I received a partial payment of $1700.00 towards my refund. As of 6/21/24 I was promised another $1000.00 towards my refund, however that did not happen. The last communication with ****** was on 7/22/24, a phone call, in which he asked to make regular pymts. Since then there's been no communication nor have I received any payment. I would appreciate any help you can give me in getting this issue resolved

    Customer Answer

    Date: 09/09/2024

    I haven't spoken to the manager of Omni Banquet Center, however he did send $250.00 via Cash app today. No communication as to when another payment will be made towards the remaining balance. I will keep you posted if he reaches out. 

    Customer Answer

    Date: 09/11/2024

    Please see the latest correspondence I received from Omni Banquet Center 

    Customer Answer

    Date: 10/01/2024

    Good  morning, I am following up on the above complaint. Wondering if you received any response from Omni Banquet Center. I have not received any payment or any communication since September 9th. Please advise as to what other steps I need to take in getting this issue resolved. Thank you 

Omni Banquet Events and Conference Center is NOT a BBB Accredited Business.

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