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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I requested on 03/09 to cancel my request due to misleading unethical sales practices. I was charged on 3/11 a partial credit was received. I would like the difference refunded as well. Thank youBusiness response
03/14/2023
I am sorry about your inconvenience with the issues on your order. We have processed the refund for you trip in whole, including the trip protection that was purchased. I attached a screenshot to show the payment and refund information. Refunds can be delayed a few days depending on your bank. Please reach out if you have any other concerns or questions.Initial Complaint
05/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In the last week of April 2022 we went to Branson.com office to pick up our tickets for the Queen ********* dinner cruise. The service lady ****** long hair, tall) asked us if we had made reservations anywhere yet to stay and we hadn't so she started offering us a deal that included a card for $500 Savings Credits from Privileges Redemption Center. She gave me the idea that it would cover $500 worth of travel expenses (hotel, car, airfare...). So we paid around $450 for our hotel room (was poor lodging) and 2 shows (which we weren't planning to do otherwise) thinking we would recover the cost with future travel with that Redemption card. I tried using the card for the first time today and found that all that card does is give a small discount on travel. Ex $10 off a $97 hotel. FALSE ADVERTISING HERE!! I don't want anyone else to get ripped off with this false information.Customer response
05/16/2022
The company contacted me and gave me a partial refund and a good apology. I'm satisfied with that.
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Contact Information
486 Branson Landing Blvd Ste 207
Branson, MO 65616-2057
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.