Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive repeatedly asked to be contacted by a manager, yet whoever responds hides behind a department email and refuses to sign their name. Instead, they seem very comfortable telling me that nothing can be done to address my complaints.Whenever I ask to speak to someone in charge, or at least someone who dares to share their name, Im told the same excusethat theyre just relaying the message of the person Ive asked for. How am I supposed to trust that when everything else Bransons Nantucket has told me has been a lie?This is an awful company run by people who would rather hide behind keyboards than address the real issues their business model causes for customers. Its like we arent seen as real people who are impacted by their shady practices. I want answers, accountability, and proper communication from someone who can help, not anonymous emails dismissing my concerns.

  Business Response

  Date: 06/20/2025

  We responded to our customers concerns in a letter on June 20, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 06/25/2025

  Complaint: 23496722
  
  I have reviewed the business' response and am rejecting it because:
  It's very telling that you are being so secretive with your responses. Not only are you refusing to share with the Better Business Bureau, but you won't respond via email either. The letters only serve to cover your tracks and keep communication as frustrating as possible. We'd prefer the transparency and time dedicated to this by sending us an email addressing all of our concerns and how Branson's Nantucket plans to rectify them by canceling the contract we were obviously misled into than waiting for a letter that might have had no work put into it.
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an alarming experience with a sales representative from Bransons Nantucket. He called us to ask why we stopped making payments on our timeshare. We explained that we had stopped because he had misled us during the sales process, and we would not pay any more.Admittedly, the conversation heated, but what happened next was utterly unacceptable. **** *. asked for our address and said he would make the three-hour trip to our home to discuss the issue. At first, it sounded like he wanted to resolve things, but then it escalated. He said he would kick our [expletives].This kind of behavior is shocking and beyond unprofessional. We should not have to deal with threats of violence from anyone, least of all a representative of a company weve already paid significant money to. If this is how Bransons Nantucket treats its timeshare owners, something needs to change immediately.We request that our contract be dissolved and we receive a full refund of what weve paid. This level of misconduct cannot be ignored

  Business Response

  Date: 06/30/2025

  We responded to our customers concerns in a letter on June 30, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 07/02/2025

  Complaint: ********
  
  I have reviewed the business' response and am rejecting it because 
  We have not received a letter, and it's very telling that they won't share their response with the BBB. We'll provide a copy once we receive it, but we're not going to sit around and wait for a response that could be sent more conveniently
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 07/03/2025

  Complaint: ********
  
  I have reviewed the business' response and am rejecting it because:
  Your request for us not to post on this website is denied. It's best for everyone that there be full transparency, and trying to hide the wrongdoings and deception of Branson's Nantucket is not going to work. The BBB should be looking into these deceptive practices
  
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-9-2025, went for a presentation was asked to sign papers allowing them to do a soft inquiry on my credit to speed up the process. I asked more then once and was repeatedly told my credit wasnt being ran. They absolutely ran my credit and opened a new card!

  Business Response

  Date: 06/18/2025

  We responded to our customers concerns in a letter on June 18, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:06/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* invited to *******, Mo( Lifetime Designation) to stay free at their new resort (Branson Nantucket) where you were required to attend their mandatory meeting where they try everything in their power to get you to sign into a contract, the ONLY REASON WHY WE SIGNED IS we were promised an all inclusive honeymoon vacay to *******. Even after we paid out of our own pockets for honeymoon they still wanted us to sign more papers for more contracts. Their 1st offer in an amount of $53,000.00 we thought they were joking, we said it wasn't any kind of way we would sign for a vacation for that amount of money but then came back within 10mins to offer an cheaper deal for the amount of $14,367.00 . ***** ******* was our agent that gathered all of personal info , and promised we would have enough points by the time of our wedding which was Feb 4 2023. After signing into our contract we called ***** numerous times to find out how to use the app to get our trip booked to *******. The website app given to us to use was not so friendly, I tried daily to locate a resort thru the app, I tried calling but kept getting info that we didn't have enough points, so we called ***** ******* which hardly ever answered his phone, so i tried calling their international number to book a trip to ******* their operator finally explained to us that it was on a point system and that we didn't have enough points to get a trip to *******, so by this time we start calling ***** *******< but by now he no longer works at Lifetime Designation. It got to the point we had to buy points even while we are paying the loan package to get a better deal to travel. This place scammed us on the belief that we could use our membership to go to places outside *****************. They also lied and said it was not a time share. Because we did not want to be tied into a time share. Now this loan is keeping us from eating (like borrow money or get credit card to buy groceries) documents 2 *********************************

  Business Response

  Date: 06/18/2025

  We responded to our customers concerns in a letter on June 18, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Branson's Nantucket has refused to help us resolve a situation they created. They are demanding $8,000 to cancel our timeshare, which is unacceptable.I am about to retire, and the maintenance fees have doubled recently. The rising costs make it impossible to continue with additional fees year after year. Whenever I reach out with my concerns, they are rude and only focus on the fee, offering no real solutions or assistance. Before purchasing this timeshare, I deeply regret not noticing the BBB banner warning others about their lies and misrepresentations. This company needs to take ownership of the issues its caused and work with its customers fairly.

  Customer Answer

  Date: 06/18/2025

  Branson's Nantucket has refused to help us resolve a situation they created. They are demanding $8,000 to cancel our timeshare, which is unacceptable. I am about to retire, and the maintenance fees have doubled recently. The rising costs make it impossible to continue with additional fees year after year. Whenever I reach out with my concerns, they are rude and only focus on the fee, offering no real solutions or assistance. Before purchasing this timeshare, I deeply regret not noticing the BBB banner warning others about their lies and misrepresentations. This company needs to take ownership of the issues its caused and work with its customers fairly.

  Business Response

  Date: 06/18/2025

  We responded to our customers concerns in a letter on June 18, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were The introduction to the product took over and hour and a half and when we had primarily signaled that we would not be interested they asked to stay a bit longer because there was more information that we needed to make a good decision. The company originally had an affiliation with ***. When that affiliation ended, we were given conflicting information for a year about what would be in place for exchanges so we could use our points at other properties. Finally, they said that ********************** was the new timeshare exchange, but we didnt have a high enough level to qualify to use it, so we had to buy an upgraded membership to be able to use our points anywhere but at their resort. After we signed up and actually tried to use Interval for vacation packages we discover that no mater the location, or the time of year, there was an error within the system and did not allow us to use Interval as a trip planning tool as it was presented to us. It is a very glitchy system, and the availability of and location of properties does not compare to ***. We asked repeatedly if there was a place where we could see our information how many points we had, expiration dates, etc. They keep talking about some system being developed where owners could see their membership info, but that has never materialized. Any time we want to know where we stand, we have to call in and wait for someone to get back to us, look it up, and tell us so we can write it down. When we were discussing joining or upgrading, total costs were not discussed, just the difference in the payment. It really wasnt clear what we were paying for and the costs till we got home and did the math.

  Business Response

  Date: 05/12/2025

  We responded to our customers concerns in a letter on May 12, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/22 We were told we would get a 3 bedroom for a full week every year. In April 2023, went for an update meeting. Were told that we didn't have enough points for even a 1 bedroom for one night. To get a 3 bedroom, we would need to upgrade for $30,000-$40,000. 9/19/22 we were told we would get a free cruise voucher. Even after numerous phone calls to them, we never received it. In summary, at our April ********************************************************** Sept 2022 were lies. We bought the timeshare based on the fraudulent information provided in Sept 2022. Lifetime Destinations Branson Nantucket broke the law when they presented us with their lies about what was included in our purchase. We request termination of the contract and full refund. This was never completed. We hired a firm that was supposed to get us out of the contract, but after 2 years, they folded up. We paid them for this service, and now we cannot reach them. See **** ************ complaint #********.

  Business Response

  Date: 05/12/2025

  We responded to our customers concerns in a letter on May 12, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 05/19/2025

  They are still trying to make us pay the $17604,: this is a total Ripoff.

  I would give this company a 0 rated.

  We are not satisfied at all

  Customer Answer

  Date: 05/20/2025

  I got a letter from them and everything that they told me was a lie.  They told us that we have plenty of points for a 3 bedroom.  When we went to a meeting with them, they told us that we have a one bedroom every other year.  We are totally not satisfied.  

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent to formal letters to them with no response They have put us in collections for time share The purchase of this time share was based on lies and misrepresentation made by our sale representative.The amount of Its and misrepresentation falls under the category of elder abuse due to there deceptive and manipulative sales tactics. They call us text us to invite us back to ******* for a point free loading and exclude entertainment package.Ifyougothey make you **** to a meeting on how to use your points to the fullest instead they put you in a room and discuss the upgrade to you if you say no another person comes in we were there for 4 hours I felt they we going to make us leave the resort

  Business Response

  Date: 05/09/2025

  We responded to our customers concerns in a letter on May 9, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint against Branson Nantucket due to their unhelpful and deceptive practices related to our timeshare. Despite repeated attempts to reach out to the company to resolve our concerns amicably, we have received little to no assistance in addressing the matter at hand.When we initially purchased our timeshare, we were assured by the company that they would assist us if we ever decided to sell it. This was a significant factor in our decision to proceed. However, this claim has proven to be false. When we requested help with selling the timeshare, no meaningful support or guidance was provided. To date, the timeshare has not been sold, leaving us stuck with an arrangement that no longer fits our needs.Furthermore, the options the company has presented us with to exit the timeshare are neither feasible nor realistic. It has become evident that Branson Nantucket is more focused on maintaining our financial obligation to them than on providing an ethical and fair resolution to our situation.We feel that Branson Nantucket misrepresented their services and failed to act in good faith. We are deeply disappointed with how they have handled our concerns and urge the Better Business Bureau to hold them accountable for their conduct.We respectfully request that Branson Nantucket provide a workable and fair solution for exiting the timeshare, as their current practices and lack of assistance have caused us undue stress and frustration.Thank you for your attention to this matter.

  Business Response

  Date: 05/06/2025

  We responded to our customers concerns in a letter on May 6, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 05/08/2025

  We have not received a letter rewarding this issue

  Customer Answer

  Date: 05/08/2025

  Complaint: ********
  
  I have reviewed the business' response and am rejecting it because:
  We did not receive any letter and we wish to terminate our contract and be refunded 
  
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/09/2025

  Complaint: ********
  
  I have reviewed the business' response and am rejecting it because:
  We have been in contact with them and isn't satisfying our needs 
  
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/14/2025

  Complaint: ********
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical & Travel LimitationsDue to serious health issues, including a diagnosis of heart disease, cardiovascular disease, and congestive heart failure (following a six-way bypass surgery), as well as my wifes condition involving late-stage cancer of the spleen with a limited life expectancy, we are no longer able to travel. Our intention to enjoy the timeshare during our retirement years has not materialized, and with these health concerns, travel is no longer realistic for us.Misrepresentation and Lack of AccessWe were initially told by representatives, including **** *****, that we would have the ability to rent out or sell the timeshare back to Nantucket upon completing upgrades and reaching a zero balance. This turned out to be false. After upgrading, we were told different information and left with no viable ******* one instance, I was encouraged to attend an upgrade presentation that was said to last 90 minutes but instead lasted over 4 hours. I was told that if I listed only myself on the paperwork, my wife and family would not be financially responsibleanother statement that turned out to be untrue. I felt pressured to upgrade, and the process was rushed and unclear.Broken Promises and Deceptive PracticesDespite being told that we could travel with flexibility, we found vacation booking nearly impossible, even when we were able to travel. Availability was so limited that we often had to settle for locations or dates we didnt want. We also discovered that some units remained open during our visits, seemingly blocked for purposes other than owner **************** HardshipWe are now unable to make any payments due to the combined impact of our medical and financial burdens. What was presented to us as a joyful retirement opportunity has instead become a source of stress, fear, and ongoing debt.

  Business Response

  Date: 04/25/2025

  We responded to our customers concerns in a letter on April 25, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.