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Business Profile

Soap Making

The Soap Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap Making.

Reviews

Customer Review Ratings

1.8

Average of 5 Customer Reviews

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Review Details

  • Ann M

    Date: 09/12/2025

    I was lured into this store at a mall in ***** by a young woman who would not take "no" for an answer. I am a senior and was very vulnerable that day as I was just killing time waiting to find out the results of my husband's biopsy. I told her that I was not interested and not in a good frame of mind, but she just kept pressuring me until I succumbed. Even during the demonstration, I told her I was not going to buy anything, and she kept reassuring me that there was no pressure to buy. Ha! She took full advantage of my weakened condition. And then, to find out that the receipt says no return! I feel like such a fool.

    The Soap Tree

    Date: 09/15/2025

    Thank you for sharing your experience. Were truly sorry to hear about what you went through. However, we want to kindly clarify that our spa is located only at ***************, and we do not have a location in *****. It sounds like you may have visited a different business. We hope youre able to resolve the situation quickly, and were sending our best wishes to you and your husband.

  • Lisa P

    Date: 08/14/2025

    The under eye serum does not work. It lasts about 4 hours tops. Not a week like they said.

    The Soap Tree

    Date: 08/18/2025

    Hi ****,Thank you for sharing your feedback. Were sorry to hear the serum didnt meet your expectations. Results can vary depending on skin type and application, but it definitely shouldnt feel disappointing. Wed love to talk with you directly to better understand your experience and help find a solution that works for you. thanks

  • Sophia P

    Date: 06/16/2025

    Lured into a free facial when actually it was false pretenses to keep me there for 2 hours with high pressure sales and promises. Signed a no return without showing me the language thinking it was a receipt. Told them the day after I did not want per FL law you have 3 days. It was $33000. I am a senior and feel totally taken advantage of.

    The Soap Tree

    Date: 07/10/2025

    Thank you for bringing this to our attention. We're genuinely sorry to hear about your experience and take your concerns very seriously. Our goal is never to make anyone feel pressured or misled, and we deeply regret that you left feeling this way.We want to assure you that transparency and ethical service are core to how we operate. We have protocols in place to clearly explain all services, pricing, and policies, and were sorry if there was any confusion during your visit.We understand the seriousness of your concern and would appreciate the chance to speak with you directly.Thank you again for your feedback.

  • Deni A

    Date: 05/01/2024

    I got excellent service !! Happy with my products , definitely I will be back again

    The Soap Tree

    Date: 07/10/2025

    Thank you so much, ****! We're thrilled to hear you had an excellent experience and are happy with your products. We cant wait to welcome you back again soon!

  • Charles H

    Date: 10/22/2023

    ZERO Stars - TOTAL scam. They sell their stuff online for FAR less than they bilk the tourists in ******* for.STAY AWAY!!

    The Soap Tree

    Date: 07/10/2025

    Hi *******,We're sorry to hear you feel this way. Wed like to clarify that our pricing reflects the full experience we offer in personpersonalized service, product education, and hands-on demonstrationswhich differs from online-only purchases.We truly value all our customers, both local and visiting, and aim to provide quality products and service to everyone. Thank you for your feedback.

The Soap Tree is NOT a BBB Accredited Business.

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