Reviews

This profile includes reviews for DiscoverBranson.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DiscoverBranson.com

  1105 W 76 Country Blvd Branson, MO 65616-2271

  
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  DiscoverBranson.com

  55 Elm Ln Branson, MO 65616-7171

Review Details

• Review fromPatrick T

  Date: 10/07/2025

  1 star
  I booked with them for Labor Day and paid $816 for my group's hotel and tickets. Flew from ****** and drove straight to the hotel. The hotel did not have any reservations under my name or the name 'Discover Branson'. Then I got a $57 Taxi to go less than a mile to Discover Branson's Office, AND THEN they called the hotel to make the reservation. The hotel was sold out, obviously, so I had to rebook a different hotel with them, and none of my shows were booked, so I sat there for 6 hours rebooking my hotel, and then got told they don't have any shows available, and kept trying to get my group to do the other physical activities at odd times such as 6 a.m. The next one would start at 10:15 p.m., when my group is clearly a senior group. I PAID $816 FOR A MOTEL and DID NOT GET MY MONEY BACK. They said I could reuse it when I come back to Branson. I AM FROM ******.
  

  DiscoverBranson.com

  Date: 10/18/2025

  Thank you for the opportunity to respond to this complaint. We take all guest concerns seriously and would like to clarify the events as they occurred, based on documented communication, recorded calls, and email history.The customer originally contacted Discover ********************** on September 15, 2025, inquiring about a lodging and entertainment package. They purchased a package that included:8 nights of lodging 4 VIP show tickets 1 Old Time Photo experience Total package cost: $645.52 not $816 as stated in the *************************************************************** reservation was made on the same day (9/15/25) for check-in on October 6, 2025, and this was confirmed multiple times with the customer:9/15/25 Full confirmation and VIP ticket list sent via email at 12:45 PM. Email was opened by the customer the same day.9/23/25 Two-week pre-arrival call: Hotel was confirmed by the customer. No shows selected yet.9/30/25 Five-day pre-arrival call: Hotel confirmed again. Still undecided on show choices.10/1/25 Final confirmation call: Lodging was confirmed, and directions to our ************** were sent. The customer also requested the VIP ticket list be resent we complied.10/2/25 Customer requested a breakdown of the package and provided a list of shows that were not included in the VIP package. It was explained that the requested shows were outside of their package options. This list had been sent and reviewed multiple times. We resent it again upon ********** this point, we had multiple confirmations on the lodging and had sent the VIP ticket list at least three times, both via email and ************ of Arrival:Per our standard policy, all customers are required to check in at our ************** prior to arriving at their hotel this is clearly outlined in our confirmation materials.The guest did not check in with us on 10/6/25, and instead went directly to the hotel, which led to confusion and unnecessary taxi expenses.The guest arrived at our ************** on 10/7/25, at which point our staff called the hotel to assist and help resolve the situation, even though the hotel had been confirmed multiple times prior.We also discussed the guests request to move to a hotel located directly on the Branson Strip. We explained that this would involve an additional upgrade fee, which the customer declined multiple times.Ticket Selections:Despite our multiple attempts over several weeks to assist the customer in selecting their VIP shows, the guest did not finalize show choices until 10/7/25 the day after their scheduled arrival. Many of the preferred shows were not part of their selected package, and availability was limited at that point due to the delay in choosing.Our team offered alternative activities that were available, but the times and offerings were not to the groups preferences. We understand the frustration, but these limitations were the result of late selection, not a failure on our part to deliver what was included in the ****************************Up:While we regret the guests dissatisfaction, our records show that:The guest received everything included in their confirmed package: lodging, VIP tickets (once selected), and Old Time Photo voucher.All attempts were made to communicate, confirm, and assist before and during their trip.The guest declined to pay for any upgrades but expected accommodations and entertainment options outside of what was *********** a courtesy, we offered to honor unused portions of their package for a future visit, which is a standard goodwill policy. While we understand that traveling from ****** may make this less convenient, the offer remains available.We are committed to providing clear communication and great service and will continue to refine our processes to avoid similar misunderstandings in the future.Sincerely,Customer Service Team Discover **********************

• Review fromCheryl H

  Date: 07/05/2024

  1 star
  Don't use this place!! I would not even give one star at this time!!When I found this place it looked and sounded really good. I called and a nice person helped me purchase good seats near the front for sight and sound theater. Then when I went to the office in Branson to pick up my tickets, the employee working could not find my order (completly paid for -over $650) or print my 10 tickets. He kept searching and found that the date had been changed in the transfer process from their office to the theater and that date had passed. So we had NO seats for the next afternoon which I had purchased. He did not have the ********* to do anything else and told me to call next morning. I called from 9-11 many times but no answer, just put on hold. I finally drove the 30 minutes to the office, just to get someone else who had no ********* to fix the problem, other than secure me seats near the back of the theater with no compensation. The ****** ********* person was called and tried to tell me that they had been having 'personnel' issues and I had been sold the wrong price. I had looked at the website and knew the prices for the seats I wanted before I purchased them on the phone. He was insistent in saying there was nothing he could do and there would be no compensation. My group had traveled hours, some from *****, so I accepted the seats available. He did offer me a refund, but that just meant paying even more or no seats at all by the time I could try to get them from somewhere else. Maybe this place had been reputable in the past, but certainly is not trustworthy now.

• Review fromFrank H

  Date: 05/21/2023

  5 stars
  Discover Branson was so helpful to me to put together a great vacation time. But the day I arrived to start the vacation I was standing in the office when I got a call with an extremely serious family emergency. I had to cancel everything, get in my car and drive the 8 hours back home. The Discover Branson people were so understanding and after a couple of weeks they refunded me much of my money. I was sure appreciative of their willingness to work with my situation and will use them again and highly recommend them.
  

  DiscoverBranson.com

  Date: 12/05/2023

  We greatly value and appreciate your business and look forward to your next visit!

• Review fromMichael F

  Date: 04/30/2023

  5 stars
  Customer service at it's best. ******** on the ball to help us out.
  Appreciate all she did for us.
  

  DiscoverBranson.com

  Date: 12/05/2023

  ******** was absolutely thrilled with your review! It was a great pleasure to assist you with your vacation to Branson, ********! We look forward to your next visit!