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Business Profile

RV Dealers

Bourbon R/V
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 2023 camper , ever since I had I keep finding and fixing water leaks. Had sent back to have waters leaks fixed and none were found . An it still continuing to leak water

    Business Response

    Date: 03/07/2024

    First, thank you for bringing this complaint to our attention. ************** did purchase a new Dutchmen Astoria fifth wheel from our dealership in July 2023. We do have a record that his unit was brought back to our dealership in October 2023 for warranty repairs which included a water leak in a storage compartment area, a LP leak, and problems with the dinette. Since then we have no record of any further contact from or interaction with **************. 

    As soon as this complaint was opened, we attempted to make contact with **************. We called and left a voicemail. We have also sent a text message. Both the call and text message came from our dealership number of ************. We have also sent him an email. We hope that ************** will bring his unit back to our dealership so that we have the opportunity to address the issues raised in his complaint. Although our service calendar is quite full, our service manager stated that he will give top priority to ****************** unit. His unit is still under the manufacturer's warranty.

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