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Business Profile

Plumber

Brian Wear Plumbing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a second time I was using this company and they dont solve my problem and after job is done and I paid them in full, next morning found out that I still have a same problem and called them back and they come over and always demanding more money by saying its more has to be done. I dont trust that company anymore and would definitely not recommend anyone to use them!!!

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the plumbing company because I had a leak in my toliet. I was charge $89.00. The technician came out and upcharge me for things that I didn&#**;t need like the water supply line, flood plug and flapper and replaced the handle. . I didn&#**;t agree with so many things that needed to be replaced. He charge me $119.00 for just the handle and after he was done it cost me $455.13. This work was performed on Aug 7, 2024. I was over charge by several hundred dollars.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plumber gave an estimate for repair of many plumbing problems. They attempted to repair a shower faucet and toliet in one of the bathrooms. They were unable to fix either of these, and then said that it would cost an additional $1000 to remedy. I ended up paying $379.61 for both of these "attempted" fixes and would like my money back for these two jobs since these jobs were not thouroughly evaluated prior to the estimate. I paid $1738.03 in total.
    I have since had this looked at and have received a much lower estimate and believe this was price gouging and intentional.

    Business Response

    Date: 11/10/2023

    We made recommendations to replace both the toilet and the tub spout.  We had no way of knowing that there were other issues going on behind the wall of the tub.  We did the work that the customer requested (repaired not replaced)  and we did additional work that we didn't charge him for.  We will not be refunding him any money.

Brian Wear Plumbing, LLC is NOT a BBB Accredited Business.

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