Business ProfileforRussell Cellular Inc.

I went to the retail store for a new phone. The employee said would have plenty of gigabytes on my new phone to transfer all my old information and apps onto the new phone. She opened an otter box AND screen saver and put them on the new phone. An hour later she said her store didn't have enough wifi to transfer my information and I should go home and do it. I went home and trued to transfer and found out that the phone has far less storage and could NOT transfer my old info, apps and pictures. At this point, all three Russell Cellular stores in our area gave me the run around. One store told me "she screwed you". When I went back to the original store a sign said' "Be back in an hour." After an hour they were still not back. It was clear they would not be returning to the store that day.I then went to the Russell Cellular down the street where the employee was putting up an sign, "System down, limited service" I said I wanted to talk to her, she locked the door in my face and turned to walk in the back room. I waited for a while to return the phone. When she came back and put up and new sign reading, "Inventory, closed for the rest of the day." In my face, refusing to answer any of my questions regarding the various stores closing down early. After spending hours on the phone with ******** I transferred all my info back onto my old phone. I was told to return to the original store Monday morning to return the new phone. When i returned they WERE open, however they would not take back the new phone they sold me under false pretenses and VERY rudely sent me away. I've never been treated so rudely in my 60. I left the store but returned because I know I bought the otter and screen saver from them. When the rude attendant saw my walk back in she rolled her eyes and tried to ignore me. After being very rude, she finally took back the otter but NOT the screen saver the attendant had put on the phone, "because the box had been opened."I'm out $50 & hours

*****, We are disappointed to hear that this was your experience in our store.Can you please provide us with your phone number or invoice number so we can review the sale information to better assist you?Thank you!