Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a long time since I was told they would send me my $220 back for their "accidental" charge for a supposed bathtub resurfacing. I has been 80 days now and I still have not received the money.

  Business Response

  Date: 08/14/2023

  We will need much more detail to be able to research this claim. Please provide the apartment community name, address/unit you reside(d) in when living at the community, circumstances surrounding the incident/charge being placed on your account and who you have been speaking with to resolve this matter. 

  Customer Answer

  Date: 08/16/2023

  I was a resident of the *************************. I was located at *****************************************************. My lease ended on May the 12th. I got in touch with the office staff then about this charge. I was told multiple times that account was working on it. 
  If my rent payment had been 2 months late I would have been charged hundreds in fees. Does the same apply to them?

  Business Response

  Date: 09/15/2023

  This issue has been resolved with the resident. The amount for a move out charge has been credited back to the resident and this issue has been completed and resolved. All items have been addressed and corrected.

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention an incident of bait and switch and poor management that I experienced as a person with disabilities at *********************** in *********, ******. As an individual with a severe disability, relying on SSI and the Brain Injury Waiver for both Brain Cancer and stroke complications (speech and coordination). I am seeking assistance from your office to pursue reimbursement for the apartment I was obligated to move into.PLEASE see attachment for full details.

  *******************
  *******************************************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Chalet Apts on 1/13/2023. They had NOTHING move-in ready. Claim cleaners and carpet cleaners had been out day prior...NO ONE CLEANED THIS PLACE...it remains as when I moved in. I told these people that I had been done wrong by 1 of their competitiors with my unit NOT BEING READY on the day they said it would be and that I was moving from 2 hours away and had to get moved. And cleaning is just the beginning on the issues. Maintenance is trying to take the blame, when everyone knows the Property Manager, ******** ****** is the only person responsible for ensuring an apartment is move-in ready. She should have walked through the unit...I called repeatedly the week leading up to my move-in. When I arrived 1/13/23 to do my walk-through and then drive back 2 hours to finish packing and a UHaul was coming at 10:00 a.m. the next morning, they told me "they understood", "they were sorry", blah, blah, blah...since this is the 2nd apartment complex in Topeka to do this to me, the legal assistant job I accepted and started working, I WAS FIRED FOR having too many 'outside' issues to be able to perform my job. I relocated to Topeka for THAT JOB. Now I have no job and have been living out of boxes. I attempted to discuss the issues with ******** ****** yesterday, she insisted the maintenance guy be there...she REFUSED TO REPLACE ANYTHING...except 1 toilet seat/lid an bottom of door liner on my unit door. Claims cleaning needs to come out...really? Where am I supposted to put ALL MY BOXES? When carpet cleaners were out, they moved everything onto non-carpeted areas. I'm not moving them all again so housekeepers can clean. This is unacceptable and I used to work as a leasing assistant, and I woudl NEVER have allowed this unit to be even looked at. From the broken toilet, urine stained and rusted out toilet, to the sinks needing replaced, faucets, all the ceiling have horrible water stains...my living/dining room HAS A STRIPED CEILING!! I've tried to reach ******* ****** area manager, no luck. HELP!

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living in *********************, Stone Creek Living, in *********, **, had left me with nothing but despair and sleeplessness. I was not allowed to inspect the apartment before I signed the lease and moved in. On the first day of moving in, Aug 18, I did the regular move-in inspection and reported a high-frequency noise and vibrating floor in the bedroom. I suspected that it was the ceiling fan malfunctioning in the bedroom one floor below me. I also found leftover food in the cupboard. I told the manager face-to-face and wrote it down on the move-in checklist. The manager understood the problem and promised to have the maintenance team to fix the problem. That did not happen. I communicated with all the managers in the management office face-to-face on a weekly basis in hope that the team would fix the noise problem in my bedroom as soon as possible. Meanwhile, I had no choice but to shut the bedroom door and slept in the common area. It is so distracting that the space cannot even be used as an office.I also made repeated maintenance requests via the online portal with one on Sept 7 and the other on Oct 24 reporting the same issue. Every time, the managers response was that there was nothing they could do. On Nov 2, I told the managers face to face that I needed to move out. I tried subleasing the apartment, but I did not know how to explain to new leasers about the high-frequency noise in the bedroom. On Nov 20, I told the managers that I could no longer stand having a bedroom that I cannot use and living in the common area. I was told to talk to the higher-**** and the managers in the management office was not in charge of anything. I met the maintenance team for the first time on Nov 22 at 2:45pm. They told me that they were never informed about the floor vibrating issue and that they will fix the noise issue within a week. However, they did not fix it. The management team has not since responded, but they wish to continue to collect rent from me.

  Business Response

  Date: 01/04/2023

  This property is not located at Park Terrace Apartments. Will forward to upper management

• Initial Complaint

  Date:09/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this in good faith, with the hope that we can settle this matter amicably.
  
  On September 3, 2022, I was slated to move into unit ****** located within ********* at *** ****. I did not have the opportunity to view it beforehand. I’d been assured that ****** then-manager, did a walk-through to ensure the unit was move-in ready. After providing her with the money orders, gathering the keys, and walking in, the nature of the unit hadn’t yet dawned on me. After a while, however, I realized that the unit hadn’t been thoroughly cleaned, despite ***** claiming that it had been cleaned the day before. The windowsills were riddled with filth, and the unit was swarmed with bugs, spider webs, dust, and mold. The unit was inhabitable. I was unable to lock the patio door, so anyone from the outside could enter. Keep in mind this was a basement unit. If ***** had done a walk-through, how did the lack of cleanliness and malfunctioned patio lock go unnoticed? There are principles to managing a property. This was unacceptable. When I inquired if I could have my remittances refunded, ***** stated she did not have her checkbook on her, and wouldn’t until the beginning of the next business week. She stated that I could “give her the keys and leave” and that she’d reach out to corporate. I returned my keys to ***** on September 8, 2022. She was unable to provide any information on corporate’s decision, and I’ve yet to receive any correspondence regarding a formal determination. I understand that the end goal is to profit, however, ******* lack of empathy and action was really disheartening. Her nonchalant attitude ran inconsistently with the values that I believe StoneCreek upholds. I have enclosed some pictures within this complaint. This is what I walked into.
  
  My concern isn’t necessarily with the remittances I made for the purposes of renting this unit. I believe that *********** negligence serves as a breach of contract, and as a result, the lease should be terminated.

  Business Response

  Date: 10/14/2022

  This complaint is not affiliated with Park Terrace Apartments. Complaint has been forwarded to upper management to be resolved through the proper site.