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Business Profile

Document Scanning Services

Blue Leaf Book Scanning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order made for non Destructive Scanning on behalf of a client for $361.50 on March 20th, 2025.Confirmation of books received email sent to us on March 28th claiming 8 to 12 business days for non destructive scanning. It is now June 2, we have called and emailed and texted multiple times and received no response. No scans. And my client's property has not been returned. I'm suspecting at this point that the man working out of his house is a thief. And since my assistant was new she didn't keep the inventory of books or the original receipt because the instructions were to put it in the box. So, now I am going to have to go back to my client for a list of the books they gave her to ***** their value before I take him to court not only for the cost of his services and the loss of property but also the loss of income for my company and his by this massive slowdown to our pipeline.

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on April 10th 2025 for rush service of a scanning book service with a turn-around time of 5-7 business days. I have called, sent emails, texts messages with no success. This book needs to be recovered and a police report has been filed.

    Customer Answer

    Date: 05/28/2025

    Good Morning, this issued was resolved, after numerious attempts, book was returned and money was refunded

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Blue Leaf Scanning to have my a book Dreamland scanned in to searchable PDF. I confirmed they received the book via ************ as well as received email confirmation from the business. I called multiple times, left one voicemail and have written three emails without a response for the business. I would like my book returned to me.

    Customer Answer

    Date: 02/19/2025

    Hello 

    I believe your message it spurred them to reach out to me and return my book. Thank you for the help! 

    *****

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As with the prior complaints, I paid for scanning services and received confirmation on Nov 28, 2024. I sent my father autobiography in as requested. Since then I have had no contact and no response to my many phone calls and e-mail messages.

    Business Response

    Date: 01/07/2025

    The book for this order was received on 12/9.  On 12/19 we received 2 emails requesting an update.

    On 12/20 we sent an email containing the files for his order.  Since we delivered the files we felt no other contact was necessary.

    We did not here again until 11:58 today (1/7/25).  Before we could investigate and respond the client decide to file a complaint with BBB.

    We contacted the customer and forwarded the original email containing the link.

    Customer Answer

    Date: 01/08/2025

    I did receive (finally) a response from *** ******** at Blue Leaf.  He sent my order back by e-mail on 12/20 but he sent it to an incorrect e-mail address.  That's strange since the confirmation I got when I placed the order was received with the correct e-mail.

    Customer Answer

    Date: 01/08/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    *** *****

    Customer Answer

    Date: 01/08/2025

    I am still waiting for my original book to be returned.  But I have received the scan that I ordered.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to reach out several times by email and by phone to the company to determine the status of my order and never heard anything from them. I submitted my non-destructive scanning order on Sept 14, 2024 and received confirmation on Sept 18, 2024. I left at least 2 voicemails and sent emails on Oct 14 and Oct 18, 2024 asking for a status update of my order. Having not received a response, I then asked to skip the order and simply return the book with no response.This book has no value for you, but for my family it is the only copy my great aunt put together before passing that contain photos of her and my Uncles family history. We have no access to the original photos and because she has passed these will be lost. The companys email indicates the orders would be completed within 12 business days of receipt. Its been over a month and with no response I want to report the company to the BBB and City Attorney for false advertising and fraudulent business. I only hope my book is returned.

    Customer Answer

    Date: 11/19/2024

    I wanted to thank the Better Business Bureaus office for all your help and assistance in this complaint!!!  Because of your help, I was contacted by the owner of the company by email and he returned my family book with a refund.  I am so grateful to your office for all your help and your prompt actions.  This book is so meaningful to my family and I again am so thankful to you for all the help from your office.

    V/r
    ******* *********

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 27th, 2024 I paid Blue Leaf Scanning $78.56 through ****** (see attached receipts) for non-destructive book scanning of a single book with 288 pages in color. I then shipped the book to Blue Leaf Scanning via USPS Priority Mail (tracking #**********************). The book was delivered to Blue Leaf Scanning on September 30th, 2024 (see attached tracking). I received an email from Blue Leaf Scanning on October 1st, 2024 stating that the book was received (see attached email). The email stated that the book scanning should complete within 8-12 business days, which would mean finishing the job between October 10-16. I never heard back from Blue Leaf Book scanning.

    I have tried using the "contact us" form on the Blue Leaf book scanning website 10 days ago inquiring to my order and never got a response. I tried directly emailing Blue Leaf book scanning yesterday and received no response. I tried calling Blue Leaf book scanning multiple times over the last few days, and left a voicemail, but received no response.

    This book is a family heirloom and it would be an extremely huge sentimental loss to not get the book back. I ordered non-destructive book scanning so that the book would be returned in addition to receiving a downloadable PDF of the book. I have not received the downloadable PDF, and I have not received the book back.

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1st 2024 I ordered two books to be scanned (rush) in a non-destructive way for $218.78. I received one download link on Oct. 21st for one of the two books but not the other. I tried to call, wrote emails and left several voice messages but have not gotten any reply whatsoever. These books are my father in laws and I need to get them back to him. I want to get the download link for the second book as well as the physical copies returned to me.

    Customer Answer

    Date: 10/29/2024

    the business responded. please disregard.

    thank you!

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29th, I paid Blue Leaf Scanning $101.29 through ****** to scan my son's history textbook into pdf format (this was so his reading app could read it aloud to help him study, as he has a learning disorder). I was not sent an itemized receipt for this payment, but I know that most of it was for the number of pages in the book, and $35-40 was a Rush Order charge, in order to get the finished product, which was supposed to be a file containing the pdf copy of the book, attached to an email, in 3-5 business days. The 3-5 business days didn't start until I shipped them the book (through ******), which they acknowledged receiving on October 3rd (email attached). This email also confirmed the 3-5 business day turnaround time, which would've had the file arriving on 10/10 at the latest. When that didn't occur, I checked my spam folder carefully and repeatedly, and it wasn't there. I gave it a day or so, then looked for the email with the scanned file again, to no avail. I sent a message through the Contact Us form on *********'s website and received no response. I called, and, since it says on the recording to send an email with questions regarding orders, I did that. No response. I left voicemail messages, sent repeated emails, and received no response. I know they can respond to messages because, before paying Blue Leaf and shipping them the book, I asked through their Contact Us form if it was permissible to scan a textbook and received the reply that it was. I would either like my money back or the completed pdf file. If it's the latter, it would have to be in the very immediate future, or it will be pointless, as the semester ends in about 7 weeks. I have attached my initial inquiry about the textbook and Blue Leaf's emails acknowledging receipt of my payment and the textbook for scanning, as well as the ****** email receipt.

    Customer Answer

    Date: 10/16/2024

    The complaint is resolved. Apparently, when Blue Leaf saw that I’d filed a complaint, or perhaps noticed a negative review I wrote, it finally got their attention and they emailed me the link. They even refunded my Rush fee when I asked. 

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/18/24 I placed an online order with Blue Leaf Scanning to non-destructively scan a book published in 1898 and a magazine published in 1902 and then return the book and magazine. I paid $168.13 and shipped the book and magazine to the company and received an acknowledgment of shipment received on 7/23/24 stating that I would receive the scanned files within 12 business days and my original book and magazine returned within the same length of time after the files were sent. The order was designated *****. I have now written several emails asking what has become of my order and none of them have been responded to. Neither has a voicemail. I wish I had checked with the BBB before choosing to do business with this company. The book and magazine are each over 120 years old and are priceless. I want the scans and I want my book and magazine returned.

    Customer Answer

    Date: 10/10/2024

    The only thing that got this companys attention was the complaint to your office. But it was like pulling teeth. Each step in complaining resulted in them doing something. Finally, in the end they completed everything satisfactorily but I would never under any circumstances do business with them again.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction #: ***** Transaction Date: 4/24/2024 Amount Paid to seller: $216.21 Issue: Inability to contact seller for refund on product Details: I have been attempting to contact this seller since the date of the transaction for a refund. I decided to cancel my order after I was unable to contact the business to get certain details about the processes they used. I have attempted to contact them ever since and have been unable to. Today I have noted that their BBB accreditation has been revoked recently and have decided to file a complaint as I would like my money back and I don't think anyone else should use a service like this which cannot be contacted by their clients.

    Business Response

    Date: 07/25/2024

    On Sunday 5/12 the customer requested a refund and to return the books. We had to wait till the books were received.

    We received the books on 5/14.  At that same time he filed a dispute with PayPal.

    On 5/15 We responded to his PayPal case by issuing a refund through PayPal.

    PayPal issued the refund on 5/18

    The books were return shipped on 5/18.  Here is the *** tracking number. 1Z8289RA0394809689

    I do not have a record of the date but we did speak by phone because he requested a signature which slowed down the receipt of the books

    Customer Answer

    Date: 08/02/2024

    Hello, this has been resolved. Please close this complaint,

     

    ***************. 

Blue Leaf Book Scanning is NOT a BBB Accredited Business.

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