About

Local BBB:

BBB of Minnesota and North Dakota

BBB File Opened:

5/24/2006

Business Started:

1/1/1979

Business Started Locally:

1/1/1979

Business Incorporated:

3/9/1979

Type of Entity:

Corporation

Business Management:

Stafford Sterner, Owner

Frank Sterner, President/Owner

Additional Information

Refund and Exchange Policy

SJF is aware that a number of circumstances exist that may require materials to be returned. Because each situation is unique, a review of every return request will be completed by a qualified SJF employee. Please call us to discuss any returns. The following is a general outline of our return policy.

There will be a minimum 25% restock charge for any type of return, and a 50% restock charge for any "made to order" conveyor or component. Additionally, there are some products that are not returnable under any circumstances. These would include any custom manufactured items and specialty orders.

Items returned after 15 days will not be accepted unless an extended warranty has been purchased and the materials have been determined by SJF to be defective.

All returns must be accompanied by a Returned Goods Approval (RGA) form. The RGA must fully detail the reason for the return request and must also provide a listing of all goods being returned. Once an RGA is approved the goods must be received within 15 days or the authorization to return said goods becomes invalid. Freight arrangements for all returned items should be prepaid unless otherwise specified and approved by SJF and all freight charges incurred are the responsibility of the buyer unless pre-approved by SJF.

Business Categories

Material Handling Equipment, Industrial Supplies, Warehouse Services, Conveyors, Automation Systems, Loading Dock Equipment, Racks