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Find a Location

Fastenal Company has 94 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fastenal Company

      2001 Theurer Blvd Winona, MN 55987

    • Fastenal Company

      PO Box 978 Winona, MN 55987-0978

    • Fastenal Company

      4111 Mackenzie Ct Ne Ste 400 Saint Michael, MN 55376-4559

    • Fastenal Company

      706 38th St N Ste B Fargo, ND 58102-2953

    • Fastenal Company

      1405 Airport Rd Bismarck, ND 58504

    Business ProfileforFastenal Company

    Contractors Equipment Rental
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Fastenal, this company provides an efficient, local source for a vast range of industrial and
    construction supplies.

    Business Details

    This is a multi-location business.

    Find a Location

    Fastenal Company has 94 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fastenal Company

        2001 Theurer Blvd Winona, MN 55987

      • Fastenal Company

        PO Box 978 Winona, MN 55987-0978

      • Fastenal Company

        4111 Mackenzie Ct Ne Ste 400 Saint Michael, MN 55376-4559

      • Fastenal Company

        706 38th St N Ste B Fargo, ND 58102-2953

      • Fastenal Company

        1405 Airport Rd Bismarck, ND 58504

      Headquarters
      2001 Theurer Blvd, Winona, MN 55987
      BBB File Opened:
      5/5/1997
      Years in Business:
      57
      Business Started:
      1/1/1967
      Business Started Locally:
      1/1/1967
      Alternate Business Name
      • Fastenal
      Business Management
      • Robert A Kierlin, Ch/Pres/CEO
      • Willard Oberton, CEO
      • Joni Kreidermacher, Manager of Reception
      Contact Information

      Principal

      • Joni Kreidermacher, Manager of Reception
      Additional Contact Information

      Fax Numbers

      • (507) 453-8049
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/13/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Received several order pick-up notifications for an online order this week. I went a few days later on 4/12 for pick-up. The *** reviewed my printout for 2 minutes without saying a word before asking who it's for. Me...as it clearly is printed on the sheet. Awkward.In any case, despite the print-out and showing a different email stating all of my items are available for pick-up, he said he only has one item for me and can't give me the rest even though they have it in-stock because he can't take it out of the store inventory.I called corporate to inquire while I was still there and all I could ever get was no answer or voicemails over 10 mins of attempts.I reached out via email later and they were able to confirm that the items should've been at the store for pick-up. The store was notified to assist with this order and now it is end of day and I have not heard a single word from the store.As of today, I still have not received any communication or update regarding my order or remaining items.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

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