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Business Profile

Solar Energy Products

Kilowatt, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am now receiving a higher bill for my solar, and I am on aware of a contract change but best I can assume is this is another name for spruce solar I assume the contract while purchasing a property since then I have not been able to get in contact with anybody unless they failed to process my payment and I had to go back-and-forth with them. I am currently in need of a roof and about to lose my insurance on the house but cannot get a hold of them for them to follow through with the part of their contract about removing the panels. *** also had nonstop issues with them not providing energy and nobody has called or answered emails text chats phone calls anyway, even calling financial department, who sometimes answers and transfers you say they cannot get in contact with anybody regarding the service ability of these units due to not being able to replace my roof. I will become uninsured and fighting for insurance and paying higher rates and all comes back to this company let alone finally getting an electrician inspect their install and having to have that redone please somebody help me to get a hold of these people

Kilowatt, LLC is NOT a BBB Accredited Business.

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