Business ProfileforCabinetworks Group

I really need your help. I am writing to the BBB today because I am hoping that you can assist me in the resolution of a kitchen cabinet matter. I will briefly provide context and outline my situation below.I purchased white, Yorktowne kitchen cabinets from Royal Kitchen and Bath over two years ago. When the cabinets were delivered, I discovered issues and immediately disclosed them to both Royal Kitchen and Bath and Yorktowne. The most significant issues include: 1) inadequately painted cabinet doors, 2) inadequately painted drawer fronts, 3) inadequately painted end panels, 4) damage to the cabinet face frame on the sink cabinet, and 5) cabinet doors that are now damaged and in worse condition than when I originally received them. Attempts have been made and Royal Kitchen and Bath, Yorktowne and Furniture Medic (a third party hired by Yorktowne) have been out to my property approximately 7 times over the last two years. I was told that Furniture Medic would repair the issues. Furniture Medic came to my home for certain repairs. They also took my cabinet doors physically off site to their workshop twice to attempt to repair them. All attempts to repair the cabinets have not made things better. Quite frankly, the cabinets are in worse condition than when they started the repair process.In addition to reaching out to Royal Cabinet and Yorktowne several times via email with pictures, I have also sent formal letters via ***** on two separate occasions. I was also told by Yorktowne that there is a warranty covering these issues. But the issues outlined above still have not been completed or brought to a proper resolution.The only resolution is to replace the cabinet doors, drawer fronts and end panels or to refund my purchase price. I am writing to the BBB today to ask for assistance with this resolution. Thank you in advance for your help and please let me know if I can answer any questions that you may have.