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Business Profile

Wheelchair Accessible Vehicles

Rollx Vans
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted RollX about van for disabled veteran March 2023. have made several times concerning delivery this month to ***** ****** and for the most part my calls were not returned. This has cost me thousands of dollars in vehicle payments and I need this van for my wheelchair- starting December will be nine months! Unacceptable. In conjunction with VA form *******.

    Business Response

    Date: 11/25/2024

    We have worked closely with the customer to help him get the VA to approve his vehicle purchase.  This includes having our Florida technician drive to the customers home to do a Facetime with the VA Evaluators in early October.  This was done to confirm the customers newly received wheelchair would work with his vehicle.  This completed the evaluation part of the process so that only VA Prosthetics final approval was left.    We then submitted all the necessary paperwork to Prosthetics and contacted them multiple times via email (Oct 7, Oct 11, Oct 17, Oct 28, Nov 25) and also several times via phone message to get final approval.  Additionally, we have worked with the customers PVA *** to help complete the process. 
    Unfortunately, we are still waiting for final approval from the VA Prosthetics.  The vehicle is ready to deliver as soon as we get the approval, but we cannot deliver it without this approval. 

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** called and talked to **** about a van on April 4,2023. When he said $2000 down and he would deliver it to us and at that time we could look it over and decide if we wanted to buy or get our $2000 deposit back, we were sold!He told us 2-3 weeks for the van to be ready for delivery. ***** called him 4/18 and **** said it wasn't quite ready.***** called again 4/26/23 and left a message - no call back from ******************* called again 4/28/23 and left a message - no call back from ******************* called the business number on 5/1/23 . **** not available and was transferred to ****'s voicemail and left a message.Now I have had enough , I'm ***, ******* wife. ****** is my brother who we are buying the van for. It's been over 4 weeks! I think we have been scammed! So I call the business number on 5/3/23. And I am told **** not there and do I want to leave a message. I tell her no and explain my story. She then transfers me to ****'s assistant ****** who doesn't answer and I am asked to leave a message.I call the business number back, tell her ****** is not answering and I don't want to leave a message , that I no longer want to buy the van and I want my $2000 back.Magically! Within 5 Minutes **** calls me!!! The van is in the final stages . Waiting for a part and end of the week . I explain it's been over 4 weeks. My brother ****** who is planning to go to ***** on Sunday, finds a van Thursday night. So I call **** and text **** on Friday that I no longer want the van and would like my $2000. The van is magically ready! And he can deliver it today! So when I told him no, he said he could only give me $1000 back I would like my $2000 back please.

    Business Response

    Date: 05/23/2023

    The full $2000 has already been refunded to the customer.   

Rollx Vans is BBB Accredited.

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