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Business Profile

General Contractor

Murza Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Murza Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Murza Construction, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired MURZA construction 7/2022 to do storm damage repair on my home in *******,**. They inspected my home and I filed a claim with my insurance company. All of the work was to be completed for the amount paid by the insurance company with no additional cost to me according to the agreement we signed. So all insurance money was paid to them upfront They completed the roof in Oct of 2022. All other work has not been complete. Outstanding cash value of work is *********. They were unavailable by phone,text or email until I went to the local police department who were able to get me contact info. They have made no attempt to complete the work and refuse to pay me the outstanding balance.

      Business Response

      Date: 07/20/2023

      We sent her an email with detailed invoice and asked her to sign it and email back to us so we can mail her the refund for the work we didn't do. 

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My initial engagement with Murza was in Sept of 2021. After a few weeks of dealing with the insurance company they approved a roof replacement. I received the first of two checks from my insurance company in early October-2021. I informed Murza and they stopped over on a Sunday to receive their initial payment- $8,828. They were adamant that the job would be completed before late fall. Fall came and went and at no point did anyone from Murza contact me. By the time I was able to reach someone it was too cold and late in the year. Considering they already cashed my check I agreed to wait until the Spring of 2022. By early Spring I assumed someone from Murza would reach out and communicate a possible schedule. It took me calling them multiple times to finally get my roof scheduled. The roof was scheduled for early June. The roofers showed up and what should have been a day project took two full days. Apparently part of their shingle order was the wrong color so the crew laid in the front yard from noon until 7:00PM waiting on materials. Again, at no point did anyone from Murza contact me to explain the issue and communicating with the roofers wasnt an option. Post install a Murza a rep showed up to expect the job. We both agreed the drip edge that was installed looked horrible. It was warped, dented and in a few places literally pieced together. Furthermore, some of the facia was dented along the way. It was agreed they would have the crew come back out and fix it. Several weeks went by, and again, I hear nothing from Murza. After following up probably ***** times (with the rep and *** Murza directly) between mid-June and late August the matter is still not resolved today. My most recent message to *** was on Aug 23rd requesting a final invoice so that I dont have to deal with them any longer. As expected I have heard nothing back from them and the drip edge was never fixed.Roofing companies are a dime a dozen and I guess I simply picked the wrong on

      Business Response

      Date: 09/01/2022

      Hello, 

       

      We apologize for the no communication. We will ensure we have communication with you today.  We will make this a top priority to fix today. *** will be in touch today to get pictures and send our roofer out there to finish the job. 

      Thank you, 

      Mariana 

    Murza Construction, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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