Reviews
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromArnold E
Date: 03/14/2023
1 starI have older patio sliders (2004) and the glass has become foggy on two of them. I was pleased that Thermo-Tech replaced the glass under warranty and it was shipped to me I paid the company to have the glass installed. The technician could not remove the doors and said "there is too little clearance on these vinyl frames and he was afraid of breaking the frame." He said he would contract the company for advice. I have not heard from them. I phoned to inquire and was told they would check. I wrote a letter describing my issue. No response after months. Not happy is an understatement.
Thermo-Tech Windows, LLC
Date: 03/15/2023
******, We are looking up more information and ******** Service Supervisor and/or Director of Sales will be getting back to you by the end of the week. Thank you for your patience. ***********************, Admin. Asst.Thermo-Tech Windows, LLC
Date: 03/20/2023
******, We were able to locate several files regarding your patio door. It appears that our tech had determined that the glass could not be replaced due to an installation challenge. I can appreciate your frustration with the glass having seal failure and not being replaced at this point. However, our technicians shared with us that the panel cannot be replaced in the door the way it is currently installed. If you would like us to work with you on a solution that would resolve your opportunity, I would be happy to discuss.Sincerely *********************** Director of SalesReview fromKurt H
Date: 02/09/2023
5 starsI have had two windows get stress cracks in them and Thermo-Tech has taken of them with no problems. Also I asked the service person about another minor problem I had with a third window and he showed me how to repair the problem while doing the repair. Thank you!Thermo-Tech Windows, LLC
Date: 02/10/2023
Kurt, We really appreciate your time to accredit Thermo-Tech Windows. Feel free to reach out to us at any time. We are glad you were taken care of by our team members! We will pass on the good word.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.