Reviews

Review Details

• Review fromKelly G

  Date: 05/16/2024

  1 star
  Ordered wallpaper that was “in stock” a month ago. It was due to be delivered in two weeks. I received an email a week after ordering that they were having issues with the vendor and shipping was delayed but they would send me an update in 2 business days. After 4 business days and no response I tried calling during business hours and was unable to get anyone to answer. After emailing I got a response that they didn’t know an ETA for my item but would update me in 3 business days. Guess what.. no response. I then emailed them again asking to cancel my order since I had no clue when I would receive it. Bellacor’s response was that they were not currently accepting cancellation requests and didn’t know when/if they would be. IF?? I have never experienced worse customer service.

• Review fromJordan B

  Date: 11/01/2023

  1 star
  I ordered a light pendant (Order #: 23-20187805) and the customer service agent refused to give me a shipping tracking number. Now, I have an electrician scheduled but no light fixture.

  Bellacor.com, Inc.

  Date: 11/07/2023

  Thank you for your order. You placed the order on November 1, 2023 at 11:29 am CST. The lead time listed on the website as well as on your order confirmation set the expectation that the product would ship from the warehouse within 1-2 business days. You sent a text message and an email almost immediately after the order was placed asking for tracking. We did not refuse to provide tracking. We explained that the warehouse would ship the order within 1-2 business days and, as soon as we were provided with tracking, we would forward that information to you. 11/1/23 4:00 pm Source: Text "Thank you for contacting ********. The order has not shipped yet, it ships within 1-2 business days. A tracking number will be emailed to you once its available."11/2/23 7:59 am Source: Email "Hi ******, Thank you for contacting Bellacor. We do not have a tracking number available quite yet. This ships within 1-2 business days so we may not have tracking until tomorrow. You will be emailed a tracking number once it is available. We appreciate your patience.If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,******"The warehouse was able to provide us with tracking later that morning which we promptly related to the customer via email. The product shipped on 11/2/23 (on time) and was delivered on 11/4/23 (2 days earlier than expected). This order, as well as all of the interactions with our customer service team, was handled professionally, promptly, and with the utmost respect.

• Review fromAileen C

  Date: 05/22/2023

  1 star
  I ordered a large picture from Bellacor that was lost in transit, then delivered damaged and the third one was delayed. When I contacted FedEx they told me it was damaged and would not be delivered. When I called customer service their only option was to refund my money. What they should have done was addressed the packing issue. They were never proactive to address missing or damaged goods. Horrible company. Will never order from them again.

  Bellacor.com, Inc.

  Date: 05/23/2023

  Hi ******. Thank you for taking the time to review your recent order experience. I was made aware of the issues with your orders last evening. We have raised the issue with our merchandising team and have asked them to work with the vendor to review and improve packaging moving forward. Unfortunately, even with the best packaging, fragile materials with glass are still susceptible to increased rates of damage based on the nature of the product. While ***** does sometimes notify ** of damage, it is often the customer who, tracking the package daily, notices an issue first. Again, I sincerely apologize for the negative experience with your order. We will work with our vendor partner to improve their packaging materials.

• Review fromamanda m

  Date: 03/14/2023

  1 star
  I ordered dining room chairs. The advertised price was for a set. The question and answer section of the product even confirmed that the price was for 2 chairs. After ordering 4 sets only 4 chairs arrived. When I spoke with customer service, and pointing out their support team confirmed it was for the set, I was told to either order and pay for 4 more chairs or get a refund. I asked to speak to a supervisor. Conveniently, no one was available. This is issue was not resolved to my satisfaction. I will not order from here again.

  Bellacor.com, Inc.

  Date: 03/15/2023

  I was in a meeting at the time of her call to our customer care team. I personally called the customer back within the hour. We discussed her concerns and I let her know that we would send 4 additional chairs at no charge. She readily accepted this offer. I then followed up by sending a new order confirmation email. We reached out to the customer promptly, addressed her concerns and honored the order as placed. Unfortunately, the customer did not allow any time for a response or resolution and went straight to filing the negative review. I'm sure if you reach out to her now, she will likely withdraw her negative review.