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• Government Actions:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  Minnesota Department of Labor & Industry Consent Order
  

  On July  29, 2024, the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business performed or offered to perform plumbing work in Minnesota without a plumbing contractor license, a violation of Minn. Stat. 326B.46 (2022). Under terms of the Order, the business agreed to cease and desist from performing or offering to perform plumbing work in Minnesota without a DLI license.  The business also agreed to a $3,500.00 fine, with the balance stayed  on the condition that they fully comply with the terms of the Order and have no future violations of any laws, rules or orders under DLI authority. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the link below.

  In response to the Consent Order, the business provided the following statement: 

  A Housing Hub maintenance technician was working at a commercial property owned by Housing Hub, and he was attending to an exterior door issue at the same location. During this time, an HVAC inspector approached our technician, inquiring about his activities and entering the unit without our authorization. Upon noticing the removed toilet in the bathroom, which was taken out by our flooring contractor in preparation for installing new flooring, the inspector issued a red tag and halted our operations, insisting we obtain a permit.

  In response, we immediately contacted our licensed plumbing vendor, who acknowledged the oversight of pulling a permit for an adjacent building within the same complex and described it as a minor error.  Our technician resumed work a few days later, only to be confronted again by the inspector.  Our office staff presented the street permits to the inspector as evidence of compliance.

  Following this incident, the inspector left a voicemail for Tom, the owner of Housing Hub. Tom escalated the issue to the inspector’s supervisor, who after reviewing the voicemail and the permit, apologized for the misunderstanding and confirmed that our actions were compliant.

  However, the inspector escalated the matter further to the Department of Labor and Industry, leading to an investigation, which did not consult with either our technician or plumbing vendors.

  Click here for details