Complaints

This profile includes complaints for IC System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IC System, Inc.

  444 Highway 96 E Saint Paul, MN 55127-2557

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out because I'm having an issue with a debt that was reported to my credit by ATT U-VERSE), and now it's in the hands of I.C. SYSTEM, INC. I want to make it clear that I do not owe this debt, and I have no contract with I.C. SYSTEM, INC .Ive asked them several times to send me the original contract, but they havent provided any documentation to prove that I owe anything. This is concerning, as I should have been given the opportunity to review any original agreements they claim I signed, but theyve never sent anything over.Heres the account in question:Account Number: REMOVEDOpened Date: 1/14/2025 I dont know where this debt came from, and Im not sure why its showing up on my credit report. Since I dont have any proof that Im responsible for this, I would like it removed from my credit report and for no further action to be taken against REMOVEDhope you can look into this and help me get it cleared up quickly. If you need anything from me to assist in resolving this, feel free to reach out.Thanks for yourtimeandhelp.

  

  Business Response

  Date: 11/25/2025

  IC System has referred to the creditor and/or its records for additional information to investigate and respond to this complaint. The investigation may take up to 30 days. 

• Initial Complaint

  Date:10/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been contacted by this company at all. But they have reported a fraudulent account on my credit report when I have never even missed a payment on ANY of my accounts at all. It is an account that doesn't belong to me. I have never heard of them nor did I open any account with the business they are representing. They should have contacted me and then they would know they are charging me for some fraudulent account. I can guarantee they don't hv my ID nor my signature or consent for any account. I worked hard to keep my credit in A 1 condition. How can they never contact me and just ruin my credit with a false report. Why did they not mail out any information. They would have learned that some fraud was going on. Ridiculous and unacceptable. On my credit it says this account was opened in Aug 2025...I haven't had any account with direct TV at all. Like none!!!!

  

  Business Response

  Date: 10/24/2025

  We want to work with this consumer. However, despite our best efforts we have been unable to identify an account in our database matching the information provided. Did the consumer move and/or change last names? IC System will need the full or partial account number appearing on the consumers credit report. They may call us at REMOVEDfor assistance or visit REMOVEDto try to look up an account. Correspondence address is: IC System, Inc., REMOVED

  Customer Answer

  Date: 10/24/2025

   I am rejecting this response because:
  This account that is on my near perfect credit by you is not mine! I have not moved in 10+years been on the same job for 7 years. I don't have nor did I have any service with direct TV. I don't know who used my information to obtain this service but I have had my accounts frozen since Sept 1 when I was alerted by the credit company that my information had been compromised.  I have a perfect payment history with ALL my credit accounts. I never received so much as a letter from your company nor direct tv.(probably because well its not my account) I'm clueless as to how my information even got involved but I can assure you whoever did it is not me! Thanks for your time in trying to clear this up. 
  
  

• Initial Complaint

  Date:10/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because I was contacted about a balance that REMOVEDsays I owe, which is now being handled by REMOVED. I dont believe this debt is valid. REMOVEDnever signed any agreement or account contract with REMOVED, and when I asked for documentation showing that I actually owe this balance, they didnt provide it

  

  Business Response

  Date: 10/20/2025

  This dispute will be processed in accordance with IC's internal Correspondence dispute handling policies. Please allow at least 30 days for that investigation. 

   

• Initial Complaint

  Date:10/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with REMOVEDor any company that it represents. I have requested a copy of the contract, but they have failed to provide a signed contract. The representative I spoke with told me to contact another company to obtain a copy of the contract. IC System put a collections account on my credit report, but refused to provide me with an agreement to support its claim. The reason they can not provide me with a contract is that I never signed one.

  

  Business Response

  Date: 10/15/2025

  This dispute will be processed according to IC's internal REMOVEDdispute handling policies. The investigation will take up to 30 days. 

• Initial Complaint

  Date:10/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2025 I set up a settlement to delete. Once I paid last payment on 9/24/25 they refused to delete the REMOVEDaccount. REMOVEDis putting collections but my account was in house. I saw when my payments posted on my REMOVEDaccount. They need to delete the account like the payment agreement was. I spoke with REMOVED.

  

  Business Response

  Date: 10/13/2025

  This dispute is substantially the same as one received from another consumer agency. REMOVEDhas already advised that the original creditor handles the credit reporting on the account. Questions regarding it can be addressed directly to the REMOVEDat REMOVED. 

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call today (9/30/25) asking if they could speak with a friend of mine Im assuming thinking this was her phone number. Ive had this number since I was 8 years old. IC system is who they said they were, so I asked what they did and why they were looking for her. They would not tell me what they even did as a company or why they were trying to talk to said friend. As we were talking the first REMOVEDstarted to get frustrated and couldnt answer any question for example, How did you get this number whyre you trying to reach my friend. She then proceeds to cut me off and tells me, Sorry wrong number and then hangs up on me while Im trying to figure out whats going on. I call back obviously annoyed since they called me and then hung up on me after being rude to me. Spoke to another REMOVEDwho gets instantly snippy with me and assures me my phone number will be taken off of the account. This is not the issue. I said. I would like to know who you are and how you even got my phone number. At this time Im googling who they are and what they do so I found out theyre a collection agency. I flat out ask, Are you a collection agency? She then responds with, I told you we are IC system, you can just look us up Im not giving you any information. Im not sure how shady you must be to not be able to tell me what your company does. In that note, I am a process server and I work with collection agencies, they do not operate this way and I am concerned how they recover any debt from anyone being this rude and secretive. I asked to speak to a manager.. was put on hold for 20 minutes. FINALLY a REMOVEDwho addressed herself as part of the management team answers. She asked what was going on, so I told her I am upset how they are conducting business and would like to put in a complaint. She tells me, sorry its a wrong number we will take you out of the system. This goes on for the next 8-9 questions I have and she hangs up on me. Unbelievable.

  

  Business Response

  Date: 10/04/2025

  IC System appreciates this consumer feedback and regrets that the consumers expectations were not met. The call concerned a personal business matter. The telephone number has coded as a wrong number for the person IC was trying to reach. The call(s) will be reviewed by IC's internal Call Quality teram.

  Customer Answer

  Date: 10/07/2025

   I am rejecting this response because:
  
  The way this business handles things is absurd. You cannot call people who arent involved in other peoples affairs, disregard their concerns and then be rude and hang up on them. Then proceed to not answer any other questions not even involving the person they originally called about. Ive got an idea, your whole team should take some sort of customer service course to correct their actions for the future. That way nobody will have to encounter the problems I did and maybe theyll have better experiences with other people. 

  

  Business Response

  Date: 10/08/2025

  The nature of the call was a personal business matter. REMOVEDis unable to release account information to anyone other than the individual listed as the responsible party on the account. We regret any dissatisfaction. As noted, the number has been coded for no further calls. 

  Customer Answer

  Date: 10/08/2025

   I am rejecting this response because:
  As stated before. I did not want any information regarding the person they were originally calling about. This is however exactly what I was referring to when I said they dont know how to communicate and wont answer any other question they are in fact able to answer. How they do business is unsatisfactory in general. You are wasting peoples time and also making people very upset for no reason. Do better. Theyve lied about who they are and wont answer and questions about how they get information. That is not ok. 

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has caused me to lose housing , finances and more! They are reporting someone elses acct with a different address, no social security number or identification for an account they should not have opened a well the address does not match ! They want me to lie and say it was fraud it was not it is an error of Banfield that they claim they are collecting it and do not own the account! If not removed k will be forced to sue I c system not Banfield as they are not the ones reporting the false info to all three credit bureaus The suit will be for $20,000 plus punitive damages !

  

  Business Response

  Date: 10/04/2025

  This dispute will be processed according to IC's internal REMOVEDdispute handling policies. Please allow 30 days for that investigation. 

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a debt owned from REMOVED. It was sent to this company and when I tried calling to pay it off I couldnt. They made it seem like I had to pay for their credit repair service in order to pay my debt off. They are a complete scam and it should be illegal to withhold someones information like that. All I want to do is pay the debt and get a written statement that it was paid. Just like any other debt collector would do.

  

  Business Response

  Date: 09/23/2025

  The consumer called and spoke with an REMOVEDemployee who explained IC was not open on Sunday and does not charge consumers to receive account information. A payment was then made on our website. A receipt has been requested to be sent to the consumer. The account will continue to report until it is removed from our active inventory, which is about REMOVEDdays from the date of payment. Once the account is removed from IC it will no longer be reported to the credit bureaus. 

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ic system to inquire about a collection on my credit report. The representative refused to give me any information on the collection account. She collected my personal details and told me I had to pay $1 to get access to the report. I was transferred to a secure line to make the payment and back to the representative. I was told it would take 1 minute to generate the report and then she sent me a code via text message. She asked for the code to verify. The text was from my investment account that clearly said DO NOT SHARE THIS CODE WITH ANYONE: we will not contact you for this code. I hung up. Now I am stuck not being able to resolve the collections amount and had to cancel my credit card for safety reasons.

  

  Business Response

  Date: 08/26/2025

  The consumer did not provide a mailing address. Our research did not find an account matching the email address or telephone number provided. IC System is not a credit bureau. We do not have the ability to provide consumers with a credit report, nor would we charge anyone to get access to a report. If the consumer believes IC System is appearing on their credit report, we will need a full or partial account number from the report, an address for the consumer, the name of the creditor (if known), Correspondence may be sent to IC System, Inc., REMOVED-0378

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I C System keeps calling trying to collect a debt from REMOVEDthat a I've already paid. REMOVEDis the number they are calling from.

  

  Business Response

  Date: 08/08/2025

  Despite our best efforts we have been unable to identify an account with REMOVEDin our database. Our records identified the telephone number ending with 9738 on an account with a different provider. The number 9738 was coded for no calls on 8/6/2025. 

  Customer Answer

  Date: 08/08/2025

   I am rejecting this response because: they have no legal right to contact me in any form as I do not owe any person or company any amount that has not been paid. I therefore am asking they admidt to harassment and agreeto leave me alone or face criminal charges.