Complaints

This profile includes complaints for IC System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IC System, Inc.

  444 Highway 96 E Saint Paul, MN 55127-2557

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ATT U VERSE, I do not have a contract with I C SYSTEM , they did not provide me with the original contract as i requested.Opened date : 4/15/2022Account number : 13876****High credit : $165.00 Correction to my credit report. I demand this account be removed from mycreditreport

  

  Business Response

  Date: 06/20/2025

  The account information IC furnished to the credit reporting agencies was provided by the original creditor. This account was recently recalled by the original creditor. ** closed the account and will be sending a deletion request to the credit reporting agencies. The consumer may wish to check back with the credit bureau in 30 days to ensure the entry has been removed. 

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account if paid and settled. Yet it is reporting on my credit report; very negatively affecting my credit report. And hurting my credit score, unnecessarily! I demand this account be completely removed from my credit report Immediately because this account is settled and paid.

  

  Business Response

  Date: 06/25/2025

  Our records show this account as paid/settled in full 6/11/2025. The account was removed from our active inventory and IC sent a deletion request to the credit bureaus. ** has no control over how quickly those agencies update their records. The consumer may wish to check back with the credit bureau to ensure the file has been updated. Alternately, lending institutions wishing to verify the account status may do so by faxing a request to IC at ************. That request must include the consumer's written authorization and the ************* Account Number at issue. ** will verify back to the sender, in writing, within two (2) business days. We trust this information is helpful. 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had the nerve to claim that I owe ********************* $337 !! That is Spectrum.. I havent had any account with spectrum in the last 5 years.. I.C system put a collection on my credit report thinking that I will call them and pay that off.. well I didnt pay them cause I called spectrum and they told me that I dont owe them anything.. so please. Remove the collection account off my credit report.. and shame on this company and their fraudulent businesses practices..

  

  Business Response

  Date: 06/19/2025

  Our records indicate the account has been disputed. The original creditor is investigating this matter. IC System has suspended all activity on the account pending the outcome of the investigation. 

   

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  caller claims I owe ***** from a hospital bill in ******* details besides that, not informing me what "unpaid bills are for"I backtracked and called hospital, WHO CONFIRMED ALL BALANCES HAVE ALL BEEN PAID. 100% confirmed nothing was owed or sent to ************************** FACT, this specific instance we had government coverage.ON top of that, we had a 2nd ***** the following year, where we paid as we went. if in fact, we owed for previous birth, 18 months prior, we would probably have been asked by hospital to catch up on past bills as we were paying cash each viist and each procedure. **Why is this agency calling me asking for 8000 and not providing any proof as to what is was for.*Why did "the supposed unpaid party, confirm all balances have been paid back when they were billed.*lastly, I have had account go to collections in past, where creditor mailed information about whose original debt was with, date of matter, and that makes it easy to provide proof and close claim.

  

  Business Response

  Date: 06/16/2025

  The account notes show this communication is from the spouse. Our files indicate the account is in dispute. Since we haven't had sufficient time to complete our investigation of the dispute, we have suspended all activity on the account pending the results of the investigation. Once verification is received, we will forward a copy of the verification to directly to the consumer listed as the responsible party on the account. 
  
  

  Customer Answer

  Date: 06/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IC System placed a $1,600 collection on my credit report related to an old T-Mobile account. I was never contacted by IC System by phone, letter, or email. I only discovered this debt through my credit report. This is a violation of the Fair Debt Collection Practices Act (FDCPA), which requires a written notice within 5 days of first contact.I had previously seen this same debt on my credit report under a different collection agency, which removed it due to lack of documentation. Now IC System is reporting it without giving me an opportunity to validate or dispute it. I am requesting immediate removal of this item from my credit report or full validation with documentation.Additionally, I request that IC System cease all collection activity until they comply with FDCPA requirements and stop reporting unverifiable debts to the credit bureaus.

  

  Business Response

  Date: 05/30/2025

  IC System has investigated this dispute. The results of the investigation were mailed to the consumer with a letter dated 5/30/2025. We have ceased communication as requested. The consumer may call ************ with any questions. 

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against IC System, Inc. regarding serious issues with their debt collection ************ April 2024, I discovered a collection account from ********************** that appeared on my credit report. This account allegedly pertains to a debt I owe, but I have never been contacted by IC System in any formno calls, no emails, and no written communication. I was alarmed to find this collection account on my credit report without any prior notice or opportunity to resolve the matter.Furthermore, I have yet to receive any validation of this debt. The complete lack of communication and failure to provide any documentation raises concerns about compliance with the Fair Debt Collection Practices Act (FDCPA), which mandates that debt collectors provide proper notice and validation before reporting a debt.Given these circumstances, I am requesting that IC System cease all collection activities immediately and remove this collection account from my credit report, as they have failed to provide any proof of the debt.

  

  Business Response

  Date: 05/22/2025

  This account has been flagged as disputed. The consumer will need to provide a complete mailing address. Without this, IC won't be able to send the results of the investigation to the consumer. The consumer may call us at ************ with any questions or concerns.  
  
  

  Customer Answer

  Date: 05/22/2025

  Full mailing list 

  ********************;

  **********************

  

  Business Response

  Date: 05/30/2025

  Thank you for verifying the address. ** has suspended activity and referred to the creditor for additional information to investigate and respond to this dispute. The results of the investigation will be sent directly to the consumer within 30 days. We will honor the cease communication request. 

  Customer Answer

  Date: 06/02/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with I C System. I do not have a contract with the collections agency. They did not provide me with the original contract as requested.

  Customer Answer

  Date: 05/19/2025

  I had a verbal coversation with a representative from the company.

  

  Business Response

  Date: 05/29/2025

  The account information ********************** furnished to the credit reporting agencies was provided by the original creditor. This dispute has been noted. IC referred to the creditor for additional information to investigate and respond to this dispute. The results of the investigation will be sent to the consumer within 30 days. 

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against a collection agency called IC System that reported my name to credit bureau to support ****s (fraudulent) or deceptive business practice followed by extortion.I explain details of the incident as follows:1)While I was shopping in the Target Grocery store, an **** agent approached me to take an **** phone deal. He explained the price and never gave me anything, but took my information, including email, home address, a bank account, etc. We spoke about the phone price and free return within 14 days or a month (I was not exactly sure about the time). However, After I left the Target grocery store without any paper receipt, I received an email showing a price for the phone plan more than double of what the agent verbally told me inside the Target store.2) I called **** and informed them that I don't need this deal and asked not to send or ship any phone device because of the agents lie. I asked this on the SAME DAY.3) I reported the incident to my bank and the bank returned the money back. 4) Even if I informed ****, ON THE SAME SAME DAY, not to send, **** refused and hipped the phone ***************** it ws a decieptive practice trying to force me to take the phone, I RETURNED (SHIPPED BACK) ALL OF the devices WITHOUT OPENING ANY OF THEM. 6)I NEVER HAD ANY ACTIVATED PHONE LINE WITH **** for a single second as part of this deception.7)Now this collection agency (IC SYSTEM) is trying to be a debit collector of **** which conducted this deceptive business practice or scam by reporting my name to credit bureau which affwected my credit score.8) I demand this collection agency to delete unfounded report submitted to credit bureaus.

  

  Business Response

  Date: 05/23/2025

  IC System referred to the creditor and/or its records for additional information to investigate and respond to this dispute. IC mailed its response to the consumer with a letter dated 5/20/2025. 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against IC System, Inc., for continued violations of my consumer rights under federal law. IC System has reported a debt (Acct ********* balance $8,140) to credit bureaus with ************* listed as original creditor. This reporting violates multiple provisions of the Fair Credit Reporting Act (FCRA), Section 611 (15 U.S.C. 1681i) and the Fair Debt Collection Practices Act (FDCPA), Section 809 (15 U.S.C. 1692g).On a prior occasion, I submitted a written request to IC System for debt validation and a detailed explanation of the methods used to verify the accuracy of the reported debt. Per federal law, IC System had 30 days to furnish this information. To date, I have received no validation or verification of the alleged debt.According to 15 U.S.C. 1681s-2, continued reporting of inaccurate or unverifiable info is unlawful. Since IC System has failed to comply with the validation and verification process within the mandated time, you are legally required to remove this debt from my credit profile immediately.I am demanding the following:Immediate removal of this unverifiable debt from all consumer credit reporting agencies.Cease and desist all further reporting of this debt.Immediate cessation of any collection activity related to this account.Failure to comply will leave me with no choice but to escalate this matter by filing complaints with the following federal consumer protection agencies:************************************ (****)************************ (***)Office of the Comptroller of the Currency (OCC) (if applicable)State ************************ State Department of Consumer Affairs Additionally, I reserve the right to pursue legal action for damages resulting from these willful violations of my consumer rights. I expect a prompt and thorough investigation of this matter and a resolution that reflects compliance with all applicable federal consumer protection laws.

  

  Business Response

  Date: 05/14/2025

  This dispute appears to have been submitted on a form provided by a credit repair organization. Our records show this account has been disputed. The creditor has recalled the account. ** sent its response to the consumer with a letter dated on or about 5/6/2025.
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a collection added to my credit report by ic systems. I called the company to pay collections i may owe. They could not give me **** of charges owed. They made me pay bt crefit card the Some of 1 dollar just for them to look at said collection. She then said it was charter communications for ***************************************** service dates. Then she reviewed her infomation and said i wasnt responsible for those charges and they would remove them for 400 + dollars also adding that she saw on my credit report som hard credit checks and they would removre those for an additional charge. I question why i should pay 400 + dollars for a charge i dont owe she said it is their adminstrative fees to go remove charges from report. I said this is extortion turning in fraudulent collections and then charge to remove collections and repair credit score . Then she stated they could do it for 350 dollars saying that the administration fees is needed to fix my credit score i said thats extortion and i ended the phone call. This practice of blackmailing someone over a credit score with fake collections should be looked into.

  

  Business Response

  Date: 05/09/2025

  This dispute is substantially the same as a dispute received on 5/1/2025 from another consumer agency. IC referred to the creditor for additional information to investigate and respond to the dispute. The results of the investigation will be sent to the consumer within 30 days. 

  IC System does not charge consumers to provide them with account information. If a consumer wishes to pay an account, we will provide with payment options and will make them aware of any settlement options.