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Business Profile

Billing Services

OPUS21 Management Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Having worked for the ** in the past I did not believe they were that incompetent.  This months payment was sent by certified mail to prove how quickly the mail is delivered.  I mailed the payment on August 30, certified, the letter is still NOT DELIVERED as of Sept 24.   My thought was OPUS processing was the problem.   NOT SO,

    my apologies for believing OPUS was at fault

    ****

     

     

     

    Business Response

    Date: 09/24/2024

    **** *****

    We have completed a review of the complaint and the payment transactions for this account.  We believe the statement from the customer to be true as to when they mailed their original payment.  We have experience frequent delays in mail being delivered by the ****. The customer has a good payment history.

    OPUS21 does post payments within 1-buisness day of receipt.  However, delivery was delayed which is not the customer's fault.

    When the customer next made an electronic payment, the bank mailed a paper check.  Most banks advise on their site to allowing ***** days for delivery since not all relationships are truly electronic.  It too was posted within 1-buisness day of receipt.

    Because these circumstances where outside both the customer and our control, we have issued a $30.00 REFUND to the customer's account.

    We hope this brings a satisfactory conclusion to this BBB notice.

    Thanks - ****

OPUS21 Management Solutions is NOT a BBB Accredited Business.

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