Business Profile

Auto Insurance

Mendota Insurance

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Complaints

This profile includes complaints for Mendota Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

41 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident July 1, 24. Mendota is the other drivers Insurance company. ****** ****** is the claim adjuster for Mendota that was assigned to my claim.Claim #**********. I'm owed out of pocket cost and a deductible that is supposed to be reimbursed to me. My out of pocket costs is $1167.84 my deductible is $1000. All paperwork needed for this to be completed has been turned into ****** by me, my lawyer and my claim adjuster from my insurance. ****** doesn't answer any calls, messages or emails from me, my lawyer or claim adjuster. I need my money! ****** did return my call once and said she needed proof of out of pocket costs which was already given to her by my lawyer and claim adjuster, but I sent it to her AGAIN anyway. Since then I haven't heard from her. I tried reaching out to her supervisor *********** ***** but just like ****** he doesn't return any calls, emails or messages either. So that is why I'm filing a claim. I honestly feel like this is the only way to get any help on this matter.
Business Response
Date: 04/11/2025
April 11, 2025

Better Business Bureau
*******************************************************************************************

RE:
BBB Complaint ID:                   23150688
Subject/Complainant:            ****** *********-******
Insured:                                   **** ******** Carrera
Claim Number:                        0224004034
Date of Loss:                           7/1/2024

Dear ******* *******,
In response to the complaint filed by ****** on April 2, 2025, please find our response.

Our records indicate that based on the subrogation documents submitted by the Complainants insurance company there is an out of pocket expense for rental of $1,167.84. Payment of $1000 will be issued to the Complainant which represents the difference between the payment issued on April 2, 2025, and the total amount owed.

We apologize for any delays felt by the Complainant in the handling of her claim.

Sincerely,
******* ******
Director-Claims
************
Mendota Insurance Company
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband filed a claim 0525000053 1/7 with this company as someone struck our vehicle which has quite a bit of damage, I had to call over 7 times in a week leaving messages for the claim adjuster (and her manager) who never contacted us or called back for another week. They sent an adjuster to take pics etc of the car. After not hearing anything for over a week with calling and leaving message with no responses. I finally heard after another week from the adjuster assigned and was told they are totaling the car and would be sending a check. After a week with nothing I called and left yet another message for the adjuster (again never answers phone). I then called the claim customer service after being on hold for ****** and was told they are awaiting a copy of the title which I had texted to the adjuster when she told me car was totaled? I then tried to text the number she had me send the photos to and got a message saying this was a land line (did not get this message when I sent the photos). I am very frustrated as I do not get any responses or answers from adjuster and/or the supervisor. Also left message for the director with no response? In the meantime I am without a car waiting for the check so I can purchase a car.
Business Response
Date: 02/13/2025
February 13, 2025

Better Business Bureau
*******************************************************************************************

RE:
BBB Complaint ID: 22903859
Subject/Complainant: *** *****
Insured: **** *******
Claim Number: 0525000053
Date of Loss: 1/7/2025

Dear Ms. ************** response to the complaint filed by the Complainant, our records indicate that the claim has been resolved with payment on February 6.

We apologize for any delays felt by the Complainant.

Feel free to contact the undersigned with any additional questions.

Sincerely,
******* ******
Director-Claims
************
Mendota Insurance Company
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18, 2024, I was parked at the gas station and was hit from behind, the lady got out and finally gave me a copy of her insurance card. I completed an incident report at the station. Because of this being on private property the police will come out. I went home and notified Turo and was **** to contact Mendota. I was then told to notify *********. The first claim number I received was **********. Then there was another claim number given by Turo F5C6205. I have been in contact with ***** from Mendota who has stated she has to deny the claim and will forward denial to Travelers for processing this was two weeks ago. I contacted her today October 21, 2024 was told by ***** she would call back. No word. The sad thing is treat people like you would want be treated.
Business Response
Date: 10/23/2024
October 23, 2024

Better Business Bureau
********************************************************************

RE: BBB Complaint ID: 22454685
Subject/Complainant: ****** Prudhomme
Insured: Deliiala *******
Claim Number: 4224010064
Date of Loss: 09/18/2024

Dear ******,
In response to the complaint filed by the Complainant on October 21, 2024, please find our responses.

In review of our file, Mendota insured was operating a vehicle via Turo. At this time, our position is that Travelers is the primary carrier for coverage; therefore, the appropriate contact would be with their file handler, not Mendota. We have issued a denial letter to Complainant to reiterate our position. Below is the claim information for Travelers:

                                    Claim Number:            NF5C6205
                                    File Handler:                **** ******
                                    File Handler Phone:     ************

We apologize for any delays felt by the Complainant in the handling this matter.Please feel free to contact me with any questions.

Sincerely,
** ***
Director-Claims
************
Mendota Insurance Company
Initial Complaint
Date:10/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear recipient,I am writing to file a formal complaint against Mendota Insurance regarding their mishandling of my auto insurance claim and lack of communication throughout the ********** early July, I filed a claim number Claim number: (**********) with Mendota Insurance for damage to my vehicle. ***** *********, a representative from Mendota, initially advised me to take my vehicle to a repair shop, which I did promptly. However, the shop informed me that a supplemental payment was required to proceed with the repairs. Despite this, neither Mendota Insurance nor ***** ********* communicated this to me or provided any ********** a result, my car has been sitting in the repair shop for over three months with no resolution or follow-up from Mendota. I have made several attempts to contact ***** ********* her supervisor ****** ******* and Mendota Insurance, but my inquiries have been consistently ignored, leaving me without a functional vehicle for an extended period of time.I am requesting that someone intervene in this matter to ensure Mendota Insurance fulfills their obligations under my policy, including making the necessary payment to the repair shop and providing clear communication moving forward.Thank you for your assistance in resolving this issue.Sincerely,******* ****** ********************************************************************** ************ **************************
Business Response
Date: 10/25/2024
October 25, 2024

Better Business Bureau of ********* and ************
************************************************************************************

Re: BBB ID Number: ********
Complainant: ******* ******
Policy Holder: ******* ******
Claim Number: 0524002221
Date of Loss: 07/10/2024

Dear ******* *******,

This letter will serve in response to the complaint regarding the claim status for the 2022 ******* Tucson.

As of this writing, we are working with Mr. ****** and his body shop to settle the claim as a contract to repair instead of a total loss. Once his shop returns to us the signed contract to repair paperwork we will issue the payment and the shop will complete the repairs of his vehicle.

We apologize for any inconvenience we may have caused.

Please contact me if you have any additional questions.

Sincerely,
*** ****
Claim-Director
Mendota Insurance Company
Initial Complaint
Date:08/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister filed a claim on 6/13/2024 with Mendota Insurance regarding their at fault driver rear ending my vehicle ******* Corolla) causing my vehicle to rear end another vehicle (Kia **** Mendota Insurance towed my vehicle on 7/24/2024. My claim number is **********. I spoke to claims adjuster ***** Spokes on 8/21/2024 regarding my vehicle and she told me they cannot move to the payment process until they get total loss figures on the other vehicle (Kia ****
Business Response
Date: 08/27/2024
August 27, 2024

Better Business Bureau
**************************************************************

RE: BBB Complaint ID: 22175129
Subject/Complainant: ********************* on behalf of *******************
Insured: ***************************
Claim Number: 4224006045
Date of Loss: 3/13/2024

Dear *******,
Please find our response to the Complaint filed by ********************* on August 21, 2024.

The Complainant vehicle is deemed a total loss. The settlement breakdown is as follows:

            Fair Market Value:      $5,346.00
            Owner-Retain:            $3,442.12
            Mendota-Retain:         $5,259.00

Mendota has spoken with Complainant on 08/27/24, who accepted the Mendota-Retain settlement. Mendota has referred to Title Express to obtain all paperwork from the registered owner(s) and/or lienholder, if any, and will notify us when payment can be issued.

We apologize for any delays felt by the Complainant in the handling of her claim.

Sincerely,
***********
Director-Claims
************
Mendota Insurance Company
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got into a car accident on 5/2 it took over a week to be contacted by my adjuster. The claim is finished except for our deductible. He advised that I should be receiving soon about 6-8 weeks after the initial claim was paid. I've asked for my adjuster to call me back. I've emailed him several times and even reached out to a supervisor and I still haven't gotten any response from either of them or the ****** that is owed to us. It is bothersome that I am still dealing with this 3 1/2 months later and not getting any response whether it is by phone, email, text etc.
Business Response
Date: 08/27/2024
August 27, 2024

BBB of Southeast of ********* & ************
***********************************************************************
Attn:*******************************

Re: BBB Complaint ID#:     22165803
Consumer:                   *****************************
Our Insured:                 ***************************
Claim Number:             0924002384
Date of Loss:                05/02/2024

Dear *****************:
Receipt of the above captioned complaint is hereby acknowledged.

A review of our claim file reflects that the insureds deductible was received from the at fault carrier on 08/14/2024. A check in the amount of $500.00 (deductible reimbursement) was issued to the insured on 8/20/2024.

We sincerely regret the frustration and inconvenience the consumer experienced. We assure you that we strive to provide the best service possible, given the unique circumstances of each claim.

Should you have any additional questions, please feel free to contact me directly at the above-mentioned number.

Sincerely,
*******************************
Claim-Manager
Mendota Insurance Company
************
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone filed a claim against my insurance company for an accident. Did not happen. My insurance company refuses to provide me with any information. As to the accident, I had to upload pictures that prove that my car was not in the accident. They pacifically told me that they are paying the claim based on the fact that I made a left hand turn in the left handling and mysteriously dead. My car went into reverse. They automatically said I was guilty, and this accident never occurred. Someone is trying to make a false claim against me, and my insurance company is trying in to raise my insurance. Please help me in this matter.
Business Response
Date: 08/13/2024
August 13, 2024

Better Business Bureau
*******.******@thefirst bbb.org

RE: BBB Complaint ID:      22103261
Subject/Complainant: ***************************;
Insured:                       ***************************;
Claim Number:            0224004639
Date of Loss:               3/2/2024

Dear ****************,

Please find our response to the complaint filed by ******************************* on August 7, 2024.

While ********************** has denied being involved in this loss the adverse party has provided documentation, which would suggest otherwise. Our efforts are to protect the interests of the Complainant. Mendota will continue to take such measures, which may include resolving any presented claims.

Feel free to contact the undersigned with any additional questions.

Sincerely,
***************************
Director-Claims
************
Mendota Insurance Company
Initial Complaint
Date:07/02/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stated a insurance claim with my insurance company Mendota they sent someone to appraise my vehicle I reached out to insurance company and was told my vehicle was totaled out due to damage exceeding value of vehicle I had my truck checked by multiple shops and price was half of what insurance company was saying so I informed them to cancel claim I had talked lien holder and they canceled everything on their side the insurance company keeps lying saying lien holder doesnt want claim canceled I just talked with ***** who is a supervisor of the total loss department through American credit acceptance and we tried calling ******* at the insurance and ********** who is a supervisor at the insurance company and couldnt get them on the line lien holder and ******** wants claim canceled
Business Response
Date: 07/08/2024
July 8, 2024

Better Business Bureau
********************************************************

RE: BBB Complaint ID:       21932040
Subject/Complainant: **** and *****************;
Insured: ***********************
Claim Number:            4224006107
Date of Loss:               5/29/2024

Dear *****,
In response to the complaint filed by the Complainant on July 2 2024, please find our responses.

At the request of the Complainant and the lien holder, we have closed the above noted claim.

Sincerely,
***************************
Director-Claims
************
Mendota Insurance Company
Customer Answer
Date: 07/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hit by the insured (****************************************) on 4/23/24, claim #********** I have been unable to reach anyone outside of customer service in 2 months. My vehicle has not been repaired. CS routes me back to claims, claims does not respond. 3 emails and countless voicemails.
Business Response
Date: 07/03/2024
July 3, 2024

Better Business Bureau
********************************************************

RE: BBB Complaint ID: 21899676
Subject/Complainant: Ajay Matters
Insured: ****************************************
Claim Number: **********
Date of Loss: 4/23/2023

Dear **************,

Our records reflect that the Complainant reported that her vehicle was struck by a Mendota insured. Attempts to contact the Mendota insured to verify the facts of loss were not successful until recently.

On July 1, contact attempt by the Claims Representative to the Complainant was not successful. A voice message was left advising that a self-inspection photo app link would be sent to her cell phone for completion. We await her completion in order to complete the estimate process.

We apologize for any delays experienced by the Complainant.

Sincerely,
***************************
Director-Claims
************
Mendota Insurance Company
Customer Answer
Date: 07/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They were dishonest about attempts to contact me prior to 7/1.
Thanks,
Ajay
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a hit and run accident February 28 2024. My car was totaled. Policy number is CO0030987M. I've had one representative of Mendota Insurance reach out regarding the accident/claim. His number was ************. When dialed all you get is a automatic voice message that repeats "thank you for calling" and then it disconnect you. My claim number is 0524000508-1. ******************************* is the name of the lady that is suppose to handle my claim. Almost three weeks later multiple calls/voice messages have gone unanswered or returned. Even now when I call her at her number ************** it rings once and hangs me up. If I call it for second time it says this number can't be dial from this area. I've called their *************** number and they always transfer me to claims. Where my call sits in que for 23 - 25 minutes, and then I'm automatically sent to voice mail to leave a normal message or leave a urgent message. I've done both with no results. Same results using *************. I've even left another message with another person with the same last name (********) in their dial by name option. Same results. My policy I'm paying extra for a rental car in case of emergency/accident. I've been using Lyft and public transportation to get back and forth to work. I'd like to get my rental as this has been a huge inconvenience. If you can help in this matter it would be a huge blessing.
Business Response
Date: 03/26/2024
March 26, 2024

Better Business Bureau of ********* and ************
*****************************************************************

Re:       BBB ID Number:         21450095
Complainant: ***************************
Policy Holder:              ***************************
            Claim Number:            0524000508
            Date of Loss: 02/28/2024

Dear ***************************,
This letter will serve in response to your complaint filed regarding the handling of the claim for the insured vehicle, the 2016 ***** 6 Touring.

As of the time of writing, we have picked up your vehicle from the tow yard and have completed an appraisal wherein the vehicle has been deemed a total loss. On 3/21/24, we advised you of the total loss settlement figures for your vehicle and set you up in a direct bill rental with ***** per the available policy coverages. Currently, we are awaiting the completion of the total loss documents by you and the vehicle lienholder in order to issue the total loss settlement.

Please contact me if you have any additional questions.

Sincerely,
***************
Claim-Director
Mendota Insurance Co.

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