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Business Profile

Delivery Service

Food Dudes Delivery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 30th I placed an order on this website for ****** and I was very disappointed with the service I received. The only 2 meals I received both had safety concerns and gave us foodborne illness. The manager was extremely rude in his explanation. This company only cares about profit and does not care about their consumer whatsoever. One of the only 5 star ****** reviews written was by the manager which to me is manipulation. As you can see on the ****** platform I am not the first one to get taken advantage of by this food service.

    Business Response

    Date: 02/08/2024

    We appreciate you taking the time to express your concerns regarding your recent order with us. Our commitment to providing excellent service and resolving any issues promptly is of utmost importance to **.

    After thoroughly investigating your complaint, we have confirmed with both the restaurant and the delivery driver that your order was completed accurately and all items were included. Additionally, upon reviewing your order history associated with your address at **********************************************************************************, we noted multiple previous complaints raised after each order delivery.

    Given these findings, we regret to inform you that we are unable to proceed with issuing a full refund. Our records indicate that the order in question was fulfilled correctly, and there were no discrepancies found.

    It is important for us to maintain fairness and integrity in our refund process. While we understand your disappointment, we must adhere to our policies and procedures based on factual evidence.

    If you have any further questions or concerns, please do not hesitate to contact us directly.

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a fradulent charge was placed on my credit card I disputed this with my credit card. Now Food dudes has blocked my address credit card and phone number so I cant place any orders. Their customer service wont help me.

    Business Response

    Date: 02/05/2023

    We have unblocked her account and address.  Customer should be able to order again.  *********** Dudes

  • Initial Complaint

    Date:02/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I attempt to place an order it doesn't let me but instead says to contact customer service. However they offer no assistance and I still can't order

    Business Response

    Date: 02/05/2023

    This should now be resolved reference consumer complaint #********.  *********** Dudes 

    Customer Answer

    Date: 02/09/2023

     I am rejecting this response because:

    I reattempted to place an order and was told I am still blacklisted.  I continue to be told someone will call me to explain but they never do.

    Business Response

    Date: 02/10/2023

    What is the account email and the address you are trying to order delivery to?

    Customer Answer

    Date: 02/10/2023

     I am rejecting this response because:
    My email is ******************** 

     

    My address is ********************************************************************* 56379


    Customer Answer

    Date: 02/13/2023

     I am rejecting this response because:


    Business Response

    Date: 02/13/2023

    I removed the block try again it should now work thanks

Food Dudes Delivery LLC is NOT a BBB Accredited Business.

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