We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tattoo Removal

Removery Tattoo Removal & Fading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoo Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The person who did my consult was very courteous and explained the many options they offer. I can't speak on the actual work they complete, but from other reviews it looks like they do a good job. My issues is how they advertise. From what I remember, their website quoted me an estimate of between $1200-1700 (after I entered my information for consult) for what I would call a medium sized tattoo subjectively. In person, I was given an estimate of $2699. In my opinion, this is possible false advertising and maybe even price gouging (although I have not looked into other prices around the area). They obviously want to get you in the building and the person said "we can start today" almost immediately which I believe was a way to create urgency and get you to sign up.

    Business Response

    Date: 05/02/2024

    Hello ******************,

    Thank you for reaching out to Removery through the BBB. I am glad that you had a good experience in the studio with our consultant and that you found her to be very courteous. We strive to provide excellent customer service so that is great to hear!

    Our website details how we price tattoo removal packages at ********************************************************************************************** . We measure the tattoo(s) being removed using a 1? x 1? grid system, only measuring the visible ink and subtracting any negative space within the design. Based on the square inch measurement of your tattoo, it will fall into one of our seven size categories: XS, S, M, L, XL, XXL, or custom. Your tattoo fell into what we size as a Medium, anything above 4 square inches and below 9 square inches. This is the same way we measure for all our clients.

    Our pricing is competitive in the industry, and we do pride ourselves on being the leader in tattoo removal. Removery successfully serves thousands of customers every year across approximately 150 studios in 3 countries (**, ****** and *********)! We recognize the decision to embark on tattoo removal is a not a decision made without much thought and research.

    We have built an excellent reputation based on the service we provide and our dedication to our clients. We would love the opportunity to be part of your tattoo removal journey. I hope that you will consider coming back in and discussing the many financing options that we offer so we can get your removal started!?Please let me know if you have any additional questions or concerns as I would be happy to help.

    Sincerely,

    *****************************
    Client Relations Specialist
    ************

Removery Tattoo Removal & Fading is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.