Business ProfileforMike's Custom Mechanical Inc

I had used ****'s Custom Mechanical to help me with my water heater and my pool heater. They did a good job. I had a problem with my furnace. The sent technicians to my home to diagnose the furnace. They did not have the tools to do so and just have me an opinion. I ended up paying $175 for a diagnostic that did not happen. I called back and said I still do not have sure coming through my vents. They sent a salesperson over to my house not to diagnose anything but just to sell me a new furnace. I didn't feel comfortable but since I worked with them recently I trusted them. I quickly thereafter contracted another company for a second opinion and I trusted them to help me. I informed ****'s Custom Mechanical that I was going to have the work done by someone else and I'd like to get my $2,900 payment returned. There is a three day right to cancel this contract and this was the first day. I was threatened by the salesperson that I can cancel but I owed a 25% restocking fee. I told ***** the salesperson that I have a right to cancel and that nobody did a diagnosis on my Furness. I then spoke to the General Manager **. He also continued to threaten me about charging a 25% restocking fee. He also then went on to tell me that it's over. I'm black listed from their company and if anything goes wrong with the heaters they had already installed in my home would never be serviced or supported by their company and that I am no longer allowed to call their company if I do have a problem with what they installed. ** the manager went on to insult me, insult the Carrier equipment I was going to install with someone else and continued to swear and insult me. I just received a phone call from their receptionist that they will finally refund my down payment minus $350 for a service call which is now double what the original technician charged to come out and give me a diagnosis. I was charged $350 double to be pressure saled. ***** did nothing but pressure me.