Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Haley Comfort Systems, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHaley Comfort Systems, Inc.

            Heating Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/22/1998

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Haley Comfort Systems is family owned and specializes in HVAC, Fireplaces, Lighting, Plumbing & Electrical. Located in Rochester, Minnesota.

            Products & Services

            Furnaces, Air Conditioners , Fireplaces , Gas Inserts , Stoves , Air Cleaners, Air Purifiers, Humidifiers, Dehumidifiers, Thermostats, Lighting, Home Decor, Water Softeners, Water Heaters, Generators, Wood Fireplaces, Mantels, Stone, Cabinetry

            Business Details

            BBB File Opened:
            3/13/1997
            Years in Business:
            33
            Business Started:
            5/1/1990
            Business Started Locally:
            5/1/1990
            Accredited Since:
            9/22/1998
            Type of Entity:
            Corporation
            Number of Employees:
            75
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Thomas Haley, CEO
            • Joseph Haley, Owner
            Contact Information

            Principal

            • Thomas Haley, CEO
            Additional Contact Information

            Fax Numbers

            • (507) 281-8030
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/31/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Last summer I had Haley replace my **/Furnace. I went with their most expensive system which carried a 10-yr warranty. I was hoping this would be the last **/Furnace I would need. The salesman told me that I would not need to spend any money on the **/Furnace for the next 10 years as long as I have the system checked every 18 months, interchanging between the furnace and the *** at the cost of $100 for these checks. Turns out this includes 3 apparent flat out lies:1. LESS THAN A MONTH after the system was installed, I had a brief power outage; everything in my house came back up within a couple of seconds, but the Wi-Fi enabled thermostat that is part of the system failed to come back up. I had to pay a $100 service call to have someone come out and hit a reset button inside the furnace.2. The salesman had told me I needed to have the system checked every 18 months. When I looked at the warranty info for the system, that said I had to have ANNUAL service checks. I thought maybe the salesman meant up to 18 months, meaning having the ** checked in the spring, then the furnace the following fall, which could possibly be up to 18 months but still annual checks (interchanging between the ** and furnace).3. I had the system installed last summer, over a year ago, so I called Haley to setup my first service check on the system - the furnace. The person I spoke with at Haley told me the service check would cost something like $230, but if I got their maintenance plan, then it would be $108 but in order to satisfy the warranty conditions, I have to have the ** AND the furnace checked EVERY YEAR so instead of having the system checked every 18 months, it is apparently every 6 months.I called the salesperson 4 weeks ago and asked if he recalled saying I needed service calls every 18 mths. He said yes. He said he would check and call me back. 2 weeks later I called him again since I had not heard back. I still have not heard anything back.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Loretta F

            5 stars

            11/29/2023

            We were very impressed with every interaction we had with the staff at Haley. We were looking to (1) tear out an orange brick fireplace wall and replace it with a lighter colored stone and (2) replace a wood burning fireplace with a gas one. The design people including Ami, who helped us with lighting, were very helpful even when we came back repeatedly with questions. And by the time the project was complete, we were blown away by the professionalism and skill of every employee of this company. They worked quickly and professionally and did a great job of cleaning up afterwards. We're very happy we chose Haley after having explored a number of other possibilities. Tom Haley himself ended up managing the project and could not be more pleased with the results. We love our fireplace and wall!

            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.