Business ProfileforConnexus Energy

I am a Connexus customer I have two service poles or accounts with Connexus . On October 13th 2022 Connexus came out at my request to perform maint. to remove a wasp nest on one of my Transformers. The issue arose when technicians drove their large commercial boom truck down my driveway(2nd time first not reported),and all the way to my pole barn right up to the 2nd pole they were taking Nest off from. The large boom truck that drove on driveway is probably approx. min. ***** lbs+ but a residential drives only rated for a max.of ***** lbs.. this is where I feel the negligence or liability comes in..my driveway was not new but whose is ..fact is they're large truck sank an approximately 20-ft section of my driveway 6-8", opened up cracks and cracked edges where they backed back and forth in my L shaped driveway to turn the big truck around to get out.. anyway a person from Connexus came out and they referred claim to their insurance company ********************************** Exchange who then sent a third party adjuster out and then denied claim in a letter denying negligence and liability for claim. I followed with insurance company who again denied claim on phone. The denial letter from insurance had no appeal process requirements or any other info. I feel Connexus's ***************** is acting in bad faith by not upholding their contractual policy agreement with Connexus due diligence , using third party that's why I'm starting with BBB complaint to give Connexus a chance to address with their ins. *** for hopefully a better resolution for all of us ... I think we're all aware of what happened I think we all have agreed or admitted that liability and negligence is present and that damage was done to my driveway by driving that large truck on it again hopefully we can resolve.. if not my next step will be filing FTC complaint, insurance commission complaint and possible Court action for Connexus and ********************************** Exchange if needed