Business ProfileforKennedy Vision Health Center LLC

Dec. 18, 2023 had a great eye exam. Dr. decided I should do prism glasses to help a brain injury. Lrecommended ******* frames. Ordered frames, lenses, tinting everything else she recommends. Jan. 15, 2024 wrong frames. Good thing I have a pic cuz Ldoesnt believe me. Lre-orders the frames, but seems to have an issue with me from that day on. New frames come in,I could tell soon,not fitting right. I go in for adjustment and keep trying to wear them. They give me sores on each side of nose. I talked to J,she tells me to come in. She treats me nice and fits me with another pair of *******. I am a little worried about *******, but she reassures me if there is a problem they will stand behind it.Frame bow is busted. I am patient and realize these things happen. I take busted ones home and wear while they order new frame. I let them know these frames are doing same thing. They want me to try the new frame coming because they think it may be the bow being busted.I get the new frame, there is a different gal working, she comment she is surprised they ordered me another ******* frame because those frames have very narrow bridge and some people have a problem with them. She recommends me to get nose pads if I continue to have problem with them. I do continue,I get sores. I try nose pads, I keep trying. March 1, go back working with ** ******* interrupts us,tells J, go to lunch. L says I only get one redo, I have to lose $1000 I have paid for glasses that dont work.I tell her that doesnt work. She says its up to manager,shell email her. I never hear back,I call next week. She says manager agrees.I want to talk to manager. She says I have to call her back. I call back ,I am told manager is unavailable in meetings rest of day. I leave message, never hear back.Was told they would stand behind them. Was told they were having issues with the ******* frames being too narrow.Shouldve been directed different frame, esp 2nd time. OT on hold no glasses