Complaints

This profile includes complaints for Lindsay Windows, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lindsay Windows, LLC

  1995 Commerce Ln North Mankato, MN 56003-1701

  
• 

  Lindsay Windows LLC

  2525 Hwy 365 Alto, GA 30510

• 

  Lindsay Window & Door

  55 S Constitution Dr Aurora, IL 60506

• 

  Lindsay Window & Door LLC

  11 Cedar Ct Union, MO 63084

• 

  Lindsay Window & Door, LLC

  11101 South Tacoma Way STE B Lakewood, WA 98499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an ongoing issue with this business. I had new windows installed in April of 2023. Since then I have contacted customer support for a variety of issue that have not been resolved. The first issue was all the screens were built incorrectly and I was missing a screen on one of the windows. At that time I also told them that the windows were not sealing correctly and I could feel a constant draft in the house. I have contacted the Lindsay Windows **************** several times and they respond, but have failed to send out a representative to resolve the concerns. The windows are not built correctly and need to be fixed or replaced at the business' expense.

  Customer Answer

  Date: 01/06/2025

  Yes the windows have a 20 year warranty.

  

  Business Response

  Date: 01/09/2025

  Dear Mr. ********************** you for taking the time to share your concerns with us and the Better Business Bureau. We sincerely apologize for the inconvenience and frustration youve experienced regarding your windows and the associated service issues. We understand how important properly functioning windows are to your comfort and home, and we want to assure you that we take your concerns very seriously. Here's a summary of what has been done to address the situation so far:

  
  Screens:
  Your initial service request regarding the incorrectly sized screens was addressed through two service orders (May 23, 2024, and June 21, 2024).
  On July 29, 2024, our technician replaced all 14 screens with properly sized replacements confirmed to meet specifications.

  
  Air Leaks:
  While the technician confirmed the weather stripping was functioning correctly during the July 29 visit, we regret that air leakage concerns were not thoroughly investigated due to the lack of appropriate tools. A third service order was placed on December 18, 2024, to revisit and resolve the air leakage concerns. You were informed that this service would take a few weeks to complete due to the holidays.

  
  We are actively working to prioritize this service visit and will ensure that all your concerns are handled thoroughly during our next appointment. Our technician will investigate the reported air leaks and make any necessary repairs or adjustments.

  
  We value your feedback as it helps us improve our products and service. Please contact our **************** team with additional questions or concerns before your next service visit. Feel free to reach us at (contact information).

  
  Thank you for your patience and understanding as we resolve this matter.

  
  Sincerely,
  **** *****
  Minnesota General Manager
  Lindsay Windows

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:
  
  I had new windows install in May of 2023. Originally the windows came with missing screens and mechanical parts for the windows (rollers and weep guards). When i contacted customer service about the screens, I also mentioned to them about the quality of the windows and not being energy efficient as it states on their webpage. Since the new windows have been installed i did have new screens that fit the windows, but the service tech was suppose to test the window for drafty leaks, but forgot his equipment. Summer of 24. I continued to contact customer service and had **** (who was the salesman for the windows) come out and inspect the windows. During his inspection he admitted that during the time these windows were being built we had some quality issues, one with the insulation of the window frames and the second was the caulking around the frames and glass. They were suppose to come and fix the caulking around all the glass in March, but have yet to show. When I contacted **** on March 25, he said give me a couple days. **** never calls or returns my call to set up to have these windows inspected to find out why they are drafty and ice building up on them.
  

  

  Business Response

  Date: 05/09/2025

  Order of events:
  
  On 12/7/22 order was placed and acknowledged into our system
  Order was built and shipped to ************** on 2/16/23
  Order installed sometime before May 2023
  Mr. ***** contacted Lindsay Windows on 2/11/24 to report that screens did not fit and rattled in the frames during high wind situations
  Customer Service Representative (CSR) from Lindsay Windows responded 2/12/24 requesting further information to process request
  Mr. ***** responded back on 4/23/24 with further information
  On 5/9/24 CSR requested address information to send our Service Tech out and verify issues and gather information. Mr. ***** responded same day with info
  On 5/14/24 CSR requested original information (from 2/12/24) to finalize service request. Again, Mr. ***** responded same day
  Service order placed on 5/23/24
  Service tech was on site on 6/11/24 to measure all screens and reported back to CSR with needed information to create new service order. No charge for service
  Order ****** was created 6/21/24 to remake 14 screens and have service deliver and install
  Production completed and service installed all 14 screens on 7/29/24 and verified weather stripping was working as it should. No charge for parts or service
  Mr. ***** called Lindsay Windows on 12/5/24 to report that air leak testing had not been performed in previous service as requested 
  Service order ****** was placed on 12/18/24 after some inter-company communication on previous visits
  12/29/24 Lindsay Windows sales teammate spoke with Mr. ***** to verify all issues and set up appointment for onsite visit. 
  2/3/25 Sales visited Mr. ****** home. It was determined that the windows needed to be re-sealed where the glass meets the sash
  2/28/25 Mr. ***** contacted Lindsay Windows again about air testing (order ****** already in system waiting for warmer months)
  **** is calling Mr. *************** evening to talk about next steps

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted in May 22, 2022 Lindsay Windows concerning service on my windows. Several windows screens were the wrong size when they were installed. New screen was received and I have been trying to get them installed since Sept 22. I have been lied to many times about repair service. Today scheduled service (7/27/23) was set over a month ago, I can't reach this company by phone for 2 days no response. I purchased these windows in **** and have had nothing but problems getting them serviced.

  

  Business Response

  Date: 08/02/2023

  We have not had luck setting up a service due to no response from ******. Our service department will continue to see if we can get in touch with her.
  

   

  On 5/10/2023 we submitted a request to install the screens. Order# ******.
  
  Once the order was submitted, we attempted to contact the homeowner on several occasions. It was not until 6/1/23 that we spoke to ****** to set up the service for 7/27/23. It appears that we tried calling this week to inquire about the need for us to install the screens.
  
  Notes:
  5/15/2023 SW
  I called ************ but the voicemail had ************, so the homeowner must have utilized the call forwarding feature because the phone number dialed was not the same as the number on the voicemail. I also called it twice to make sure.
  
  5/17/2023 - SW
  There was no option to leave a message to set up the service.
  
  5/24/2023 - SW
  LMOM to set the service.
  
  6/1/2023 - SW
  ******, the service is set for July 27.
  
  7/24/2023 - KW
  Called to see if service is needed since it only screens. If service is needed, we will need to reschedule. There is no option to leave a message.

  Customer Answer

  Date: 08/06/2023

   I am rejecting this response because:
  
  I have been trying to get this service since 2021.  When the appointment was set for 078/27/23. I was told I would get a comfirmation call on Wednesday 07/26/23 no one called me. On Thursday 7/27/23I called early Thursday 7/2723  and was tranferred to a number where no one answered.  I called the service department all day left a message and waited all day no call no one came over.

  This company has scheduled has lied to me for 2years about getting these screens installed. When I purchased my windows in **** these screens being replaced, These screen were the wrong size and they was placed in the in a way they looked right. Well shat ever was holding them in place worn out the screen dropped and then you can see they were the wrong. size

  

  Business Response

  Date: 08/15/2023

  We had attempted to contact the homeowner on multiple occasions, but it seems there were issues with leaving a message on her phone.  On Friday 8/4 KaNeesha was able to leave a message asking that they call back to schedule a service.  I do not know that we have heard back from her since.  We will try again.

  *************************** is scheduled for a service. It is scheduled for 8/31 at 8 am. She and our service representative spoke on 8/10.

   

  
  

  Customer Answer

  Date: 08/16/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This is the second date I have been given for this service. I have to agree with this for now. I need to see if will actually happen.

  They continue to how they couldn't get in touch with me this is an untruth. I have been trying for over two years to have this done. My phone records show how many times I have called left messages and been ignored. 

  On July 27th no one came over and no one called me I called all day and left messages. I just want the service I am entitled to receive.  i have to receive service from this company and the thought of having to correspond with ******* Window in the future is terrifying to me.

  

  Business Response

  Date: 09/01/2023

  Our **************** Manager response to ****** dated Sept. 1, 2023:

  I left a voicemail for ****** on the 8/30 letting her know that we would not be able to make her service on 8/31.  I asked that she call back to reschedule.
  Today I called and received her voicemail again.  I left her a message asking to call back to reschedule.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered all new windows in our newly remodeled home spring 2022 through a Building Supply company in our town who recommended this company. They were assisting us with products for our remodel. The windows arrived late fall 2022 and were installed by our contractor. The screens were shipped later (spring of 2023). When we attempted to install them, there was a manufacturing issue with the windows preventing anyone from being able to install the screens. We worked through the Building Supply Company for a bit to get this resolved; however, Lindsay ignored their attempts. We then started calling, leaving messages with very poor customer service - most calls never being returned. We were told they had a new computer system, then they were short staffed and finally ignored all together. Lindsay scheduled service to come out today, June 22, 2023 to fix our issue and get our screens installed. No one showed up, no phone calls and the only one who has spoken to us is the receptionist telling us we should have been called. We were put on an email and continue to wait (to be ghosted?). We cannot open our windows because we have no screens. This has been completely unacceptable. No fresh air in our house because we cannot open the windows. We are not wanting birds, bugs or other things coming into our home. This is not an A+ company. We want immediate resolution to this issue. We are now understanding we are not alone which makes it worse for sure. We also have an entire sunroom needing new windows - Lindsay will never get our business in the future. We are ensuring everyone is aware of the issues with this poorly run company so they no longer recommend Lindsay Windows in our area. We have been patient, no longer.

  

  Business Response

  Date: 06/26/2023

  A request to for a service came in on 4/26/2023.  According to the request, the screens were not fitting properly in the windows, due to an issue with the welds not being trimmed as they should have been.  A service ticket was created on 4/16/2023 to service the windows.  During that time we discovered that the phone number that we had, included extra digits and we were unable to get in touch with the customer for a service date.  **** then called in on 5/18 checking on his service, which was then scheduled on 6/22.  **** called in on the 22nd of June to confirm that a technician was still coming to his house.  Unfortunately, our service technician had recently accepted a position outside of the company.  We were not able to fulfill the service that day.  We reset the service for 6/26 and the service was completed today. 
  

  Customer Answer

  Date: 06/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* bought a new townhome in 2012 in *******, **. He is having problems with his windows. In the winter, they had so much water around them that he couldn't see out of them. He said the builder for the townhome was ****** Builders out of *******. The windows were supposed to be life time warranty. The window manufacturer is Lindsay Windows in *************. He has made numerous phone calls to Lindsay to get these windows replaced. They did send someone out this spring and did replace a half of a kitchen window, but the ones that are in the living room are the ones that are leaking the worst. He wants replacement windows. They are leaking and causing leaking down the walls.

  

  Business Response

  Date: 06/23/2023

  
  ******* reached out to us in the fall of 2022 with concerns with moisture around his windows.  After several conversations about condensation and possible issues, we sent a technician to his house to inspect the 2 windows that he had concerns with.  The one window was fixed during the 1st visit.  The 2nd window had a piece of glass replaced on February 14th, 2023.  This note from the BBB in June of 2023, is the first we had heard since that last visit in February.  We understood that the service was complete.

  Since we received the notice, we have reached out to ******* about his concerns.  We have also spoken to a close family member about the issues and will be sending out a technician the week of June 26 to assess the windows. 

  Customer Answer

  Date: 07/12/2023

   I am rejecting this response because:  
  BBB took verbal response from the consumer over the phone

  The business had someone come out and do an inspection. Since that time no further contact from the business and they have not repaired anything.

  
  

  

  Business Response

  Date: 07/19/2023

  We replied on 6/23 about his original complaint with the following: 
  ******* reached out to us in the fall of 2022 with concerns with moisture around his windows.  After several conversations about condensation and possible issues, we sent a technician to his house to inspect the 2 windows that he had concerns with.  The one window was fixed during the 1st visit.  The 2nd window had a piece of glass replaced on February 14th, 2023.  This note from the BBB in June of 2023,is the first we had heard since that last visit in February. We understood that the service was complete.
  Since we received the notice, we have reached out to ******* about his concerns.  We have also spoken to a close family member about the issues and will be sending out a technician the week of June 26 to assess the windows.  
  

  Since the response above, the service for ******* was set for 6/30.  We spoke to him on 6/29 over the phone to let him know what our plans were to fix the windows.  He was fine with that and was happy to hear that we would be there on 6/30 to take care of this for him.  On 6/30 ******* refused to let our service technician fix his windows and told the technician that he wanted all new windows like his neighbor.  On 7/12 we reached out to *************************** to discuss the options of new windows vs. the additional service.  We are currently waiting to hear back. 

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered FOURTY (40) windows from ************************* (ECS) in ******, ** in May of 2022 with a stipulated installation date of no later than December 10, 2022, "at the absolute latest." We knew due to COVID, everyone was behind, but we were repeatedly assured that December would not be a problem. We met our contractual agreement with the 50% deposit within three days of signing the contract. Since initial deposit, it's been impossible getting information on the project. We spoke with our sales rep in late November on estimated date, told likely January. It is now February 5th and no concrete answers from ECS. We have spoken with the supervisor for ECS and the story keeps changing from were waiting for our patio door and now it's three windows with "no way of knowing when it will be on the truck from *******" and 'we have no space in our warehouse". I'm not sure how a warehouse issue should delay our install. We even offered them to deliver directly to us and we would store until install. Nothing. Only after my husband left a ****** review, do we receive a returned phone call. Again, with another version of the story. Now after all these months told ******* lost a supplier and that was the delay. Again, no one communicated anything to us. We've had to reach out and try to chase down answers. The president of ******* called my husband last week, apologizing for the delay, still with no definite ETA, but he'd "ensure this is fixed and get back to us Friday." Why should the president have to get involved for an order issue to be resolved? Seems an unfortunate, inappropriate use of his time. And of course, no update Friday from either ECS or *******. You would think with a $67k contract, someone could keep us updated. (And honestly, for ANY customer) We are not being unreasonable. We expected communication and updates. Meanwhile, we are paying interest on a loan for a product we don't have and is 2 months past due.

  

  Business Response

  Date: 02/15/2023

  In regards to *************************** complaint:

  Our President at Lindsay Windows spoke to ***** and assured her that her windows will be delivered this week. She was fine with this per the conversation.
  

  
  

  Customer Answer

  Date: 02/16/2023

   I am rejecting this response because:. The assurance that windows will be somewhere by some date has been made and passed multiple times already by both ******* Windows and the contractor.  The explanation received after the last truck didn't contain or window order was simply the equivalent of "OOPS".  There is no one at the helm of either operation that knows when, if the product will arrive.  When this concern was raised we were told "we will have to wait and see
  ". That is the plan.  No contingency plan, no what happens if, when.... Etc. Purely wait and see, again
  
  

  

  Business Response

  Date: 02/16/2023

  Hello *******

   

  We received your rejection for the Consumer Complaint #******** - ***********************. This order was loaded on our trucks Tuesday, February 14 and delivered Wednesday, February 15. Our order number 753869.

  Please let us know if we need to submit additional information.

   

  Thank you.

  ***************************

  Lindsay Windows
  

  Customer Answer

  Date: 02/17/2023

   I am rejecting this response because:

   

  We were called  by the installer yesterday that the windows did not ship due to one of them being broken and despite the fact that we have 40 total Windows they would not send a partial shipment. 

   

  So now I have yet another version of this story which does not match up from what I was told from **** at Lindsay or the installer. 

   

   

  
  

  

  Business Response

  Date: 02/20/2023

  ECS has scheduled an install date with customer and all ********************** and door will be ready for installation on Feb. 27

   

  Thank you.
  

  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Lindsay Windows through ******* Lumber numerous months ago. One of the windows fell apart during installation over three weeks ago. ******** was notified and they notified Lindsay Windows. At least three more contacts have been made with Lindsay Windows during the past three plus weeks. No one from Lindsay Windows has yet contacted us. The siding company is supposed to arrive next week. We do not know what to tell them, since a new window needs to be manufactured and installed before the siding may occur. We will likely need to cancel the siding company. What kind of a company cannot return customer service calls for over three weeks?

  

  Business Response

  Date: 02/10/2023

  Hello
  
  
  In regard to *****'s complaint, Lindsay Windows have been in continuous communication about his concerns:
  
  1. Broken frame top corner of the header that broke on the job site
  
  2. IG cracked in one sash
  
  Our salesperson and CSR began corresponding to with **************** immediately to begin correcting concerns with his windows. Our salesperson recapped a conversation with our dealer in an email addressing the above concerns of the homeowner.
  
  
  January 23 our salesperson had a conversation with ****************. They devised the following plan:
  
  1. ***** is going to return the window with the hole in the frame that we will need to put through a work order to make a new frame.
  
  2. ***** is also going to return the sash from a different window to have a new IG installed.
  
  Additional comments:
  He plans to drop off the order on Friday this week.  Also, the homeowner will pick up the finished items too.

  
  As of February 9
  ******************** issues have been addressed regarding the Broken frame and the cracked IG in the one sash.
  
  We are continuing our service to correct or come to a solution with ******************* additional concerns regarding his glass.
  
  We have kept **************** as a top priority to resolve his issues.
  
  Friday February 10th
  Our salesperson had a conference call with **************** and our Dealer ********************* at Lamperts in Blue Earth.  We confirmed both of the outstanding issues noted in ******************** complaint have been fixed. The hole in the frame was caused on the jobsite and ***************** on the one sash have been fixed.

  
  

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Lindsay windows through ********* Exteriors (installer) in January 2022. On the contract it stated that the windows would be delivered in mid-July 2022. It is now 9/21/2022 and my windows have not been delivered to ********* Exteriors for installation. Every two weeks Lindsay gives a new delivery date and now my windows are 10 weeks past due. They cannot commit to a delivery date.

  

  Business Response

  Date: 09/22/2022

  We are in contact with complainant. The delay was caused by material outages from our supplier. Now Lindsay has all the necessary vinyl lineals to produce her windows which are complete. The patio door is complete but waiting for tempered glass which is on allocation but will be available within 2 weeks when her whole order will be complete. 
  
  
  We have produced and shipped her windows as  vinyl lineals became available. This material shortage has affected everyone of our customers but we now have everything that we need for vinyl and glass is catching up.

   

  Thank you.

  *******************
  

  Customer Answer

  Date: 09/28/2022

   I am rejecting this response because:

   

  I still do not have a delivery date for my patio door.  Saying "I don't know" in regards to the glass is unacceptable.  I have also put in a call to Cardinal Glass and am awaiting their response.
  

  
  

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a picture window from Supreme Windows and they ordered the window from Lindsay Windows in ************, **. The window was installed on March 9, 2022. The window was not the correct size and a new window was ordered from Lindsay Windows. I have now been waiting 6 months for the replacement window. I believe I am getting the run around because it's a replacement and no profit is being made. If no one wants to replace the window then give me a refund.

  

  Business Response

  Date: 08/12/2022

  *****
  
  We apologize for the delay in resolving the issue with your window. Unfortunately, your window was ordered during our change over with our window conversion. This delay is due to syncing up the communication to assure the window you ordered receives the recent hardware supplies and dimensions to accommodate the window you ordered. Our owner has made a connection with you via a phone call to discuss what we are doing to correct this error...and of course without charge. He will continue to follow up with you to let you know the status as it progresses. Thank you for your patience over the past few months as we work to get this corrected.